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EDWARD M
Customer Reviews for Valley Tent Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was super simple. No suggestions booked it online they open promptly at 9 AM. Turn in was quick and easy no suggestions. I absolutely loved how easy it was highly recommend.
Robert SNothing, you guys went above and beyond during my difficult situation while leaving an abusive partner. Thank you so very much.
MEGAN EStaff was very professional, helpful, friendly. Will definitely return to this location for future rentals.
DORICE AU-Haul is great! Talk about a smooth operation! Just three little tiny flaws that, if fixed, might help the next customer. 1. Attaching and un-attaching the trailer was not trivial because the bolt that tighted the hitch to the bolt was slightly damaged. It just needs to be replaced, re-threaded, or (maybe) seriously wire-brushed. Not a biggie, just a bit annoying. Though it might be more than just annoying for a non-DIY person (e.g. my wife, if by herself, would have had problems). 2. The trailer was not spotless. It was clean enough for my mother-in-law's furniture, but there was even a fairly large coffee or rust-like strain on the front wall. I cleaned it to prevent me taking the blame for it, but you might think about steam-cleaning the inside of the trailer every once in a while. 3. My vehicle has a 7-prong connector, but the trailer was set for 4-prongs. So I had to drive for a while without signals before I could find a hardware store (Tractor Supply) where I had to buy my own 7-to4-adaptor for $20. It would be nice if U-Haul provided adaptors (for sale, rent, or free).
Teresa TThe website is awful. It was difficult and cumbersome to determine which locations had the equipment I wanted and every time I checked it gave me different answer.
WILLIAM FPlease explain how to pick up truck when no one is there and your on the smartphone i wasted 30 minutes yesterday and had people waiting for me
JASPER SAwesome location, easy in and out. Fantastic team at Valley Tent Rental. Very helpful and fast transaction.
DAVID AI was treated very well haven’t rented a truck in over 40 years and jeff was very helpful
JASPER SI have rented a U Haul trailer 3 times in the past year to move our kids to and from college. I always request picking up and drop off at Valley Tent Rental in Goodrich MI as they are always very friendly and helpful. I will only use their location for anything in the future for this reason. I give them 5 stars on every rental. Todd Zak
Todd ZThe trailer was very dusty. The ratchet mechanism was very difficult to losten the straps. The crank to lower the stand was extremely hard to turn.
Matthew SIf customer rented directly from Uhaul locations and was provided materials, customer should not be responsible if materials provided are not proper materials from Uhaul. Was charged for 1/2 dozen moving pads during rental and was charged again for 1/2 because I was advised those were not proper Uhaul materials. Outside of that, customer service was speedy, location was clean, Jeff was nice.
JESSICA MThe whole experience was great. I booked online and showed up at the time. I was in and out in less than 10 minutes with the trailer and on the road. Their team has everything ready and were there to help get hooked up and testing the brake lights and turn signals. I have rented here before and will be back when it's time to move family members.
Todd ZThe mobile app during check out kept crashing. A simple task turned into 40 minutes of frustration, having to start from scratch every time. Will never do 24/7 again.
matheu SThe only lacking the truck was the windshield wipers suck! They are all cheap! Going through a thunderstorm almost stopping because of pore quality visibility! That is my ONLY complaint....work on the wipers! On all trucks! PLEASE
Lillian SAppreciate the lighting for late night drop-offs and 24 hour return.
Mark MDropped off after hours, super easy to do checkout process
JUSTIN CRented from this location previously, great to deal with.
Joe KStaff was helpful and knowledgeable. Price was good; location was very close to my house. Thank you!
Paula KThe only thing we found difficult was a place to park. All the spots were full and we had to park it by trucks of the other business.
Anthony CNice, large space for drop off. Helpful people.
Jeff JThey were very accommodating to my needs and even opened their doors for me in a day off. Excellent service!
William BFantastic place to do business with.
Dennis TPerfect Gave him the bad harness and told him not to use it.
Steve NThe truck has leaks in the roof of the box.
David BAwesome group of people.
matthew hThis location did not include my rental equipment (dolly and furniture pad), and no one was on location open during their stated business hours. Upon returning the truck, the uHaul return website kept crashing and I could not upload photos or complete the return process. That made me nervous I would get extra charges. Overall I had a poor experience.
Luke DValley tent was excellent and welcoming.
christina BThis location is far from my request location. Uhaul sent me there for equipment available. Upon arrival this site was low on inventory I took his one and only enclosed trailer. Bthat seemed odd but it’s uhauls decision making.
Rob BThey were very friendly and helpful
George BEasygoing customer service
TODD AEquipment should be available at the original location at the date and time of my reservation, especially when made almost a month in advance. No excuse for having to travel to two locations to pick up a trailer reserved a month in advance.
Forrest WAARP discount rate.
BJ RI will NOT rent from U-haul ever again. I will look for other "closer" options to rent from. I was really upset that I had to drive 30 miles one way to pickup my trailer from this location. There are numerous Uhaul locations near me. The people at this location were very nice. However, spending gas and 1 1/2 hours to each trip was not good!
Edvarts ACan't understand why the return trip with the same vehicle and trailer is more than twice the amount
Jeffrey BTerrible the 800 number made me pick up vehicle over 30 miles from home. So I had to pay $60 more for the truck because they had stated there was a truck closer when reserving online. Then the day before they call me and tell me nope you have to go farther for pick up. At that pointe movers were scheduled and day had been taken off of work. Terrible. We have to rent 4 trucks this month to complete our move and am dissatisfied. Local owners Where vehicles have been picked up and dropped off have been great. Company Terrible
Christian DI can't think of anything.
Robert MVery cooperative and accommodating.
WILLIAM BBest experience I’ve had in this crazy world!!…I can’t say enough of how simple and professional and pleasant this rental was…on both ends…valley tent rental in Michigan was awesome and the return in Youngstown was awesome…smooth and simple …thank U Haul…needed you in a pinch and was a great experience!!!
John C