Customer Reviews for Valleymax Express Services
(U-Haul Neighborhood Dealer)

Rating:

5.0

EASY AND FAST

Rating:

2.0

The people at the store were very nice and knowledgeable. However, they don't open until 10 am so it's hard to get an early start. The location is very poorly marked and needs better signage as a U-Haul facility.

Rating:

5.0

Excellent service.

Rating:

3.0

Make sure directions are the right location and not have the U-Haul far away from the actual sight in the parking lot

Rating:

2.0

I answered "yes" to the question "Were the personnel helpful" but I returned the U-Haul truck after hours so I really don't know if they are helpful. I rated the location below average because it wasn't clear what the establishment was. I thought it would be a U-Haul location with other U-Haul units present but it was in a mini-mall. I would have liked clearer directions on how to find the place in addition to the address.

Rating:

1.0

Was told that if I told get 4 miles of gas I will be charged 30 dollars

Rating:

5.0

Very helpful and knowledgeable

Rating:

1.0

The gas cup was missing and the pipe was cut, I lost $15 gas on the ground when was trying to refill before return, there was no way to fill gas, I had explained to renting agent what happened at the time of return.

Rating:

5.0

It was hard to find this location. Maybe a bigger sign or something over their store

Rating:

5.0

She was very friendly and helpful..

Rating:

5.0

Excellent customer service at Valleymax Express, I have rented from other Uhaul locations but it was always something… example; person behind the register acting like you are getting the rental for free. I am a customer of ValleyMax for life.

Rating:

4.0

Difficult to find, needs more signage or more specific directions online

Rating:

5.0

Absolutely fantastic people work here. Trying to navigate the on-line reservation system was a challenge I decided to do an in person rental at a different store. I received an email verification from uhaul that had multiple equipment options as discussed at the time of that visit. I was unable to make changes to those reservations on-line. I called this store and they were able to make the changes I needed. From that first phone call through picking up my truck and finally checking it back in I was treated with remarkable kindness and respect. Everything was explained clearly and professionally. Thank you.

Rating:

5.0

Staff were very friendly and helpful. U-haul uses lots of technology and that is a challenge for some of us - appreciate that this location was helpful to still make the experience work.

Rating:

1.0

This location had no after hours key drop box. I was routed here, completed the drop off process, and then had no where to put the key. There was even another customer in the parking lot with the same problem. Plus no one picked up when we called uhaul. We wasted an hour after a long day and then had to take the key home with us and return it the next morning. The return process wasted at least 2 hours of the weekend after an extremely long moving day. It was awful and we were angry.