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DARRELL H
Customer Reviews for Value Home Furniture
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service
Shunta RI paid more than I expected but overall my experience using a Van was excellent.
Charles CTerrible customer service. Charged additional fee for fuel although I have receipt of fuel purchased. I will NEVER use this location again. Ever@
Michael HEvery thing was good check out was a little slow computer problem.
dazell GTruck was dirty and running rough exhaust muffler needs clamps
Andy FNothing. Everything was cool.
Latitia GNothing
Darren SEverything is already handled accordingly for each customer that visits this store.
deseraie mI don’t ask for a coverage and they automatically add the for service !!
Trevor WThere is no need for improvements. The customer services was AWESOME!!!
Mona EI don't understand the overnight charge of $20 dollars. From where's coming.
ROSA SI was not told that rental Fee for the weekend doubles. I will not be back to rent from this company.
Ametra HThis was worse experience I’ve ever had and I will never rent from this location again. My money was stolen my Uhaul charging me a charge that was uncalled for and ridiculous. I own a moving company and I will never provide services for that area ether. I’m reconsidering my involvement with the company as a whole.
Ryan RAt this U-Haul location the staff were very nice and helpful. I would recommend this location. You can also shop for home furnishings while you are here.
Earlene RNone
LISA BThis location is 45 minute drive farther than where i reserved. They did not have packing materials inorderd bc they dont have any. Had to spend another 30 minutes to drive to a store that did. Steering wheel at 2 oclock instead of 12. Right rear wheel had to be replaced next morning during load - had expensive team of 4 movers on a break to allow mechanics to fix adding $250 expenses bc lost time.
Mark DThis location & others as well, but this location ALWAYS putting on extra charges or something the not accurate.
timothy jEverting was excellent
teresa cThe customer service was outstanding. I truly appreciated the services.
William NJust continue your great customer service, and the truck was clean with great a.c.
Effrem AVery good
Leopoldo ANice vehicle, good customer service.
Keith WWhat you can do to improve to make sure your fuel tank is at least on half of tank and also when you ask for a dolly and it says that it's in stock to make sure it actually is
Savannah FDon’t shop here.
Whitley BThe cost wasn't clear, in addition to this I was charged the same price for an eight hour reservation that I would have been charged for a 24 hour reservation. Between the ambiguous rental charges, unclean truck and not so warm customer experience I will be choosing another brand next go round.
Patrick WCLEAN THE VAN
KIMBERLY FLazy, poor service and dingy 10 out of 10 DONT RECOMMEND.
Eshantae FGreat staff. Took care of all the paperwork in a few minutes.
FRANK LI love the service. The young lady made it happen for us. She fixed the schedule and made my day
SUNNI PThe sales associate was very professional and supportive. Only concern, I needed the rental before 10:00 am.
John CStaff was very nice and Cordial ..
BRENDA MClean and sanitize the equipment before use.
ANTHONY JRented me a van truck that smelled like dog poo. Hair was all over the seats. Im allergic to dogs cats. I call her to tell her she admitted to know about the smell. I really needed this van. Upon return she told me she wasn't giving me a refund. The truck smelled fine now. You know I was upset. Im not expecting free but I should've been compensated in a way you'd want me to come back and give better reviews. Her attitude was so what. Not cool
Shirley RDesk people are friendly & professional. Great place for U-haul truck rentals.
Ivanhoe HI was charged for gas we put back in and the mileage they charge me for was complete wrong
RHONDA DThe service served my needs excellent.
ROOSEVELT YThe first van we were given filled with dry mud, we requested another. The second van was littered with trash tucked underneath the seats and between compartments. There were several roaches seen in the van and later on some of our belongings. The worst experience ever, if it’s not an actual U-haul facility beware.
Tina TWhen I went to my original location to pick up the van, it was not there and I had to be sent to another location way out of the way to get my rental. The fact that I was not notified beforehand was disappointing> I won’t Uhaul again if I don’t have to
Daniel BGreat overall experience!
Deirdre SClean the inside of the truck. Fix the engine light.
Derrick DCheck them gas tanks cause as I went to put the gas back I used, It ran out on the ground cause I guess it was already full, but the gas hand said different & my gas went all on the ground & I told the store & y'all still charged me for gas which was unfair
Debra BNice spot, also can get furniture ... calm setting ... I’d recommend
nneka pThe truck was ok yes I'll rent again
janis wClean the truck.
Fannie ELOVE LOVE 💘
Victoria TEverything Went wrong from the Original place I was supposed to pick The truck up To the 2nd place That wasn't open on time. I got the truck After 10 o'clock And was originally supposed to pick it up at 8.
JEFFERY FI was sent to another location where no one was there and I felt like I was set up like was going to get rob. Then when I returned back to 67 location wasn't a friendly atmosphere.
Valerie LIt was a quick in and out experience
Spencer JI tried to return the truck on the U-Haul app and everytime i put the miles in and it said that it was less than I checked out with! I was not supposed to be charged the $20 convenience fee for an error in the app! And I put more gas in than I left with also!!
Sophia BTruck wasn’t clean miles was wrong and gas was wrong I will never go back to this location customer service was horrible
tashina wOverall experience was pretty good however I felt that the interior of the Cargo van could have been cleaner
jerome b