Customer Reviews for Value Home Furniture
(U-Haul Neighborhood Dealer)

195 reviews

6701 S Western Ave   Chicago, IL 60636

(773) 753-0505

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(773) 753-0505

6701 S Western Ave
Chicago, IL 60636

Services at this Location:

Location Hours

  • Mon-Sat: 10 am - 5 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Patrice R. 
Rating:
5.0

Clean and sanitize the equipment before use.

ANTHONY J. 
Rating:
1.0

Rented me a van truck that smelled like dog poo. Hair was all over the seats. Im allergic to dogs cats. I call her to tell her she admitted to know about the smell. I really needed this van. Upon return she told me she wasn't giving me a refund. The truck smelled fine now. You know I was upset. Im not expecting free but I should've been compensated in a way you'd want me to come back and give better reviews. Her attitude was so what. Not cool

Shirley R. 
Rating:
4.0

Desk people are friendly & professional. Great place for U-haul truck rentals.

Ivanhoe H. 
Rating:
1.0

I was charged for gas we put back in and the mileage they charge me for was complete wrong

RHONDA D. 
Rating:
5.0

Customer did not leave a comment.

FLOYD M. 
Rating:
5.0

The service served my needs excellent.

ROOSEVELT Y. 
Rating:
5.0

Customer did not leave a comment.

Jesus H. 
Rating:
5.0

Customer did not leave a comment.

Teesha N. 
Rating:
2.0

The first van we were given filled with dry mud, we requested another. The second van was littered with trash tucked underneath the seats and between compartments. There were several roaches seen in the van and later on some of our belongings. The worst experience ever, if it's not an actual U-haul facility beware.

Tina T. 
Rating:
2.0

When I went to my original location to pick up the van, it was not there and I had to be sent to another location way out of the way to get my rental. The fact that I was not notified beforehand was disappointing> I won't Uhaul again if I don't have to

Daniel B. 
Rating:
5.0

Great overall experience!

Deirdre S. 
Rating:
4.0

Customer did not leave a comment.

LATRICE T. 
Rating:
3.0

Clean the inside of the truck. Fix the engine light.

Derrick D. 
Rating:
4.0

Check them gas tanks cause as I went to put the gas back I used, It ran out on the ground cause I guess it was already full, but the gas hand said different & my gas went all on the ground & I told the store & y'all still charged me for gas which was unfair

Debra B. 
Rating:
3.0

Customer did not leave a comment.

Rogrika D. 
Rating:
4.0

Nice spot, also can get furniture ... calm setting ... I'd recommend

nneka P. 
Rating:
3.0

The truck was ok yes I'll rent again

janis W. 
Rating:
3.0

Customer did not leave a comment.

Kenyatta T. 
Rating:
1.0

Clean the truck.

Fannie E. 
Rating:
5.0

Customer did not leave a comment.

BRANDON T. 
Rating:
5.0

LOVE LOVE 💘

Victoria T. 
Rating:
1.0

Everything Went wrong from the Original place I was supposed to pick The truck up To the 2nd place That wasn't open on time. I got the truck After 10 o'clock And was originally supposed to pick it up at 8.

JEFFERY F. 
Rating:
5.0

Customer did not leave a comment.

JOANN E. 
Rating:
3.0

I was sent to another location where no one was there and I felt like I was set up like was going to get rob. Then when I returned back to 67 location wasn't a friendly atmosphere.

Valerie L. 
Rating:
5.0

It was a quick in and out experience

Spencer J. 
Rating:
4.0

I tried to return the truck on the U-Haul app and everytime i put the miles in and it said that it was less than I checked out with! I was not supposed to be charged the $20 convenience fee for an error in the app! And I put more gas in than I left with also!!

Sophia B. 
Rating:
1.0

Truck wasn't clean miles was wrong and gas was wrong I will never go back to this location customer service was horrible

tashina W. 
Rating:
5.0

Customer did not leave a comment.

Sheryl A. 
Rating:
5.0

Customer did not leave a comment.

ida I. 
Rating:
5.0

Overall experience was pretty good however I felt that the interior of the Cargo van could have been cleaner

jerome B. 
Rating:
4.0

Customer did not leave a comment.

wilfrido D. 
Rating:
5.0

My experience was great keep up the good work

sean R. 
Rating:
1.0

Customer did not leave a comment.

yolanda H. 
Rating:
5.0

The young lady was very nice to us greeted us with a wonderful smile

victoria T. 
Rating:
1.0

Location and staff were horrible very unprofessional and very very disorganized and super filthy

Esbeidy P. 
Rating:
3.0

Please improve The rude regional manager and please help the customer more and with no attitude

Christina L. 
Rating:
2.0

They had on paper that the gas was at 3/8 when I got in it was only at 1/8th I had to go straight to gas station I left it back where it was when I got it and they charged me $16 and change because they had it wrong also shoes and cigarettes where in truck when I got in also told me it was .60 cents a mile never told me about a $20 after hours fee

Sabrina A. 
Rating:
2.0

A previous customer had just returned the truck before renting it out to me. Wasn't cleaned nor disinfected.

alan C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

marnita R. 
Rating:
4.0

Make sure that the gas is at a quarter tank because when I drove off immediately went to E.And the vehicle wasn't cleaned inside

gerald W. 
Rating:
3.0

Get more local location

CHANDRA L. 
Rating:
5.0

Make sure the app is app works for all phones

NATE W. 
Rating:
2.0

The outside of the store was very dirty garbage all in the parking lot and the truck it self needs work it blew out hot air instead of cold air when we turned on the air conditioning

mary L. 
Rating:
5.0

Customer did not leave a comment.

Veronica G. 
Rating:
5.0

Customer did not leave a comment.

ida I. 
Rating:
3.0

Make sure the vehicles are clean.

Cedric W. 
Rating:
5.0

Was not Fully clean in the back of the van

Lannie A. 
Rating:
5.0

Customer did not leave a comment.

vivian D. 
Rating:
2.0

Clean the trucks mine smelled of urine and they told me its a $200 cleaning fee but it wasn't clean when I got in.

Deonte A. 
Rating:
5.0

Customer did not leave a comment.

Jermaine C. 
Rating:
5.0

Everything was excellent

Dennis H. 
Rating:
1.0

The receptionist was rude and there was cords on the floor i all most tripped and I'm 6mos I felt cheated out of my money and I will not be using uhaul again

Rena B. 
Rating:
5.0

The cargo van I used had specs of wood or old leaves in the back of the van. Other than that this U-Haul rental location and equipment was excellent. I already recommended it to my sister.

Antarius H. 
Rating:
5.0

Customer did not leave a comment.

Castrodero C. 
Rating:
5.0

Customer did not leave a comment.

Lisa L. 
Rating:
3.0

Did not even ask for a drivers license. The truck reeked of smoke.

Andy G. 
Rating:
5.0

Was treaty with awesome professionalism. ?????

rafael G. 
Rating:
5.0

Customer did not leave a comment.

cameron L. 
Rating:
5.0

Customer did not leave a comment.

Jose A. 
Rating:
5.0

Keep up current service.. No changes needed.

Ricardo B. 
Rating:
5.0

Customer did not leave a comment.

Samuel P. 
Rating:
2.0

Truck cab smelled of Marijuana . was nervous to use truck , but had absolutely no choice but to use truck, had to move . voiced my concern to Uhaul Customer service and they didn't care. All about profit !!!! Go to Penske or Home Depot instead !!!!

Shaneice S. 
Rating:
5.0

Very professional and courtesy..

robert J. 
Rating:
1.0

Don't over charge them like they did me

Monica S. 
Rating:
5.0

Customer did not leave a comment.

Luis R. 
Rating:
5.0

Great customer service. Keep it that way. They're very friendly understanding and easygoing Looking forward to needing them again

Joshua P. 
Rating:
3.0

service light on vehicle . Wait long

Ronald N. 
Rating:
5.0

Customer did not leave a comment.

Tonya F. 
Rating:
5.0

Customer service was excellent.

HERBIE T. 
Rating:
5.0

Customer did not leave a comment.

wendy C. 
Rating:
5.0

Thank You

LINDA T. 
Rating:
3.0

Move visible signs for Uhaul rental.

Veronica N. 
Rating:
5.0

Good

Garland L. 
Rating:
4.0

Customer did not leave a comment.

Sandra H. 
Rating:
1.0

You reassigned me to a different pickup location than the one I chose. What was the point of asking me to select a location more than a month in advance if you were not going to honor it? That was an infringement on the contract I agreed to-- including the price. If you were going to reassign me to the UHaul location that best suited YOU, the cost should have been significantly lower.

Rachel S. 
Rating:
3.0

Customer did not leave a comment.

vaixha W. 
Rating:
5.0

Thomas was an amazing acomidater. He worked with me on many levels! I greatly appreciate his service and would recommend anyone to do business with them on account of this man.

marchae M. 
Rating:
4.0

The service I received was very good I was treated great nice friendly people who worked with me

Theresa M. 
Rating:
1.0

The customer service was not what i expected The store kept telling me that my truck was canceled . Come to find out it was reserved under my son's name instead of mine. They was no concern. Just your truck was canceled by uhaul and said that had no more trucks available. After being in the phone with customer service trying to verify my son's driver's licenses when received the call from the store pick up. So i got a late start to my move. They were no apologies or any discounts. They even call themselves locating another uhaul location but we would only get it till 4. That was not acceptable. Then on top of the suggestions no one attempted to look like they were putting the order in for me to rent a uhaul truck. No i would never suggest this location for a uhaul. I was so disappointed with this reservation

Jeffery B. 
Rating:
5.0

Customer did not leave a comment.

Gregory J. 
Rating:
5.0

Customer did not leave a comment.

RITHA S. 
Rating:
1.0

Nothing against the furniture store, they made me feel a lot better going in there. Uhaul canceled my reservation without my knowledge. I went to pick up my truck at 6:45 for the 24/7 pick up and wasn't able to access anything online. After getting hung up on numerous times from uhaul customer service I gave up. At 8:30!!!! I sat there trying to get answers and was tossed around like a rag doll. Yes I acted crazy on the phone. Only because my day was suppose to start at 7 and we have to get the truck from the location at 12. Totally ridiculous. When I got there to get the truck the manager of the store said my key was there the whole time. So what was the run around about uhaul?? Never again.

Courtney P. 
Rating:
3.0

I believe these small trucks are riged to go up miles that shouldn't be up to how far they go every other block is not a mile.

Joanie H. 
Rating:
5.0

I had no problem with the location I had problems with the customer service and the online service I was not able to get the key

Carlos M. 
Rating:
1.0

Customer did not leave a comment.

john A. 
Rating:
5.0

Very Nice Service. My 26 feet Truck was awesome...only 168 mile were on it.

Syed R. 
Rating:
3.0

Customer did not leave a comment.

Vivian B. 
Rating:
4.0

Customer did not leave a comment.

Ratcliff L. 
Rating:
4.0

My only complaint throughout this whole process was that the inside of the truck had all the remnants of the previous drivers. As a professional driver, it made my flesh crawl. I didn't smoke, or eat in the truck and if I had I would have cleaned up behind myself. You should implement this as a rule or pay an additional fee to have someone clean for them. Jmo!

elizabeth G. 
Rating:
1.0

Customer did not leave a comment.

Darlene G. 
Rating:
5.0

Customer did not leave a comment.

Valerie A. 
Rating:
4.0

Customer did not leave a comment.

andrea S. 
Rating:
1.0

Customer did not leave a comment.

Marshey M. 
Rating:
3.0

The truck need to be serviced

Ernest M. 
Rating:
4.0

Truck was dirty when i picked it up and got charged for.cleaning.

Kinnesha H. 
Rating:
5.0

Customer did not leave a comment.

Cesar S. 
Rating:
3.0

I got a horrible allergy attack due to the cabin of the truck smelling like cigarettes. You should charge a fee for customers bringing back your trucks smelling like death so you can clean them. Should people want to smoke in their personal vehicles, great that's your personal vehicle. Don't submit everyone else to that. Additionally, the app was not responsive and said my reservation was not completed, so I had to go inside which bypassed the whole point of using the mobile app.

Norman L. 
Rating:
3.0

Your prices deceive people, it said one thing on the truck, and price is way more than that..But over all it served it purpose..

Spain M. 
No reviews have been submitted for this location.

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