I was charged a $14.00 safe move fee that I did not agree to or authorize!, it just showed up on the bill through email.BRUCE R.
Customer Reviews for Value Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.TRICIA M.
New guy. Didn't rent to us. We had to go to the Wabash Ave location and a field Mgr helped us. Right now I'm not happy because my credit card looks like it's being charged 3 times. I'll be calling.Brenda W.
The truck I rented smelled really bad in the cargo space and in the cab. I used a Swiffer wet jet to clean out the back before and after moving stuff to try to help with the smell but it was still pretty bad. I had issues getting into the truck to get the keys when I picked it up and when I called for help the representative I spoke with said I would have to wait at least another half hour before I could get the truck when I had already been at the location for half an hour trying to figure out how to get inside it. I am not very pleased with how this rental went and I more than likely won't be using that location ever again.Kirstin M.
Customer did not leave a comment.Darren A.
Friendly and helpful staffFranklin B.
Customer did not leave a comment.DAVID J.