Customer did not leave a comment.John C.
Customer Reviews for Value Store It 14
(U-Haul Neighborhood Dealer)
Hollywood, FL 33020
Services at this Location:
- Mon–Sat9 am–6 pm
- Sunday10 am–2 pm
Special Operating Hours
- 4/9/2023: Closed
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.jose antonio C.
My problem was with UHaul not the location. After reserving and checking in online, UHaul had double booked my van. They charged me for van. They gave me a larger truck (which was larger than I needed) and charged me the higher mileage rate. Not happy.Arturo A.
Absolutely nothing they are wonderful hereâ¤ï¸Heidi H.
Customer did not leave a comment.kedrick F.
EZ in & out Agent was greatMartin H.
Jessica was great, she was kind and very friendly. She even helped me out by phone and gave me the info I needed to make a decision. I definitely recommend this establishment.Agnes M.
Customer did not leave a comment.Hector Z.
For my your service is very expensive, I have used that truck only for 3 hrs and pay more than $90, it's too expensive, your mille rate is so expensive, I never will do again to rent a truck with you.Swamy M.
Customer did not leave a comment.KIRSTIE H.
Customer did not leave a comment.Roxanne P.
I called to complain about being charged a cleaning fee after we dropped off the van, I had submitted some pictures through the website disputing that the car was dirty at the time of pick up and then they charged me the fee anyways. I don't see the point of being able to dispute the pictures if they won't even look at them. After I called they said that I had to contact customer service in order to get a refund and dispute the charge. If you're renting from any U-haul make sure you take pictures of everything if not they will try to pin it on you.alexandra T.
Customer did not leave a comment.jean B.
Customer did not leave a comment.FRANCISCO C.
Ask the customers to give some more precision about the how long they will stay with the truck to avoid lost of time to others customersPaul A.
Customer did not leave a comment.Douglas G.
Customer did not leave a comment.ALI G.
The excellent manager did everything possible for the comfortable use of the provided van. I am completely satisfied. I will recommend this office to all my friends.NIKOLAI G.
Associate was really helpful and cool.Bryan C.
Customer did not leave a comment.Tomasz T.
The truck was filled with roaches. Very unsanitary.Stacy B.
The Location was great. My truck had roaches in it. Passenger and myself were totally uncomfortable with the critters crawling on us. Customer service after I complain is a unexpectable. Still waiting for their reply on the matter.LAMAR B.
Customer did not leave a comment.CASSIDY L.
You guys we're great!! Don't Change 😄STEPHANIE O.
Front left tire needs replacedTHOMAS B.
Customer did not leave a comment.MARLENE L.
The woman that we dealt with was great (sorry, I can't remember her name).... very nice to deal with~!Cathryn S.
Nothing. It was super easy, very convenient. I have no bad things to say.Linde A.
So very friendly customer service, thanksANTON P.
Customer did not leave a comment.MARIA D.
Nothing at presentHOWARD F.
COULD BE MORE FRENDLY and give more information where to drop the truck like the address. Unfortunaly I am not computer or smart phone knowlegeble .LESLIE P.
Buen servicioDEYANIRA G.
Nothing Your service was excellentJERRY G.
Oh my god. The no slip mat in the van was hell. Everything I put in the van, I had to set on the edge of the door and then climb in on the side to pick it up and place it deeper inot the van because you can't slide anything. It was horribly time consumingLinde A.
Customer did not leave a comment.Rene T.
Customer did not leave a comment.Harry B.
Very speedy check in and out. Love this location.AHMED A.
Great place rental was fast with no hazle.Erika C.
Customer did not leave a comment.Eric S.
Dina and Jessy, the two employees were very helpful and nice to me. However, the car was very dirty, Cockroaches were everywhere. I've never seen something like that.islam S.
The young lady that helped us was very friendly and knowledgeable. I'd definitely recommend this location to others.Shana G.
Mark is sensational and makes the process smoothDionysia S.
Customer did not leave a comment.Ishtar L.
Customer did not leave a comment.Margaret H.
Customer did not leave a comment.ERSULIA P.
Customer did not leave a comment.Lourdes G.
Excellent costumer Service.Jesus M.
Customer did not leave a comment.Erika B.
They were a great office team - they knew their subject and were open to all info and answered all questions satisfactorily! The office was spotless and management was great!DARWIN B.
Customer did not leave a comment.Ali G.
Thank you!Roman B.
Customer did not leave a comment.Ali G.
Everything was perfect. Great customer service.Frank B.
Great experience from beginning to end. Definitely will recommend to friends and family. Thank you.Jessie S.
I made a reservation for a cargo van and when I got there it wasn't available. I had no choice but drive the truck for more money. I should at least be charged the price of my reservation . Very unhappy with the disorganizationDaniela M.
Best attention and the place is impeccable! Love it!Debra L.
Seguir como estan de buena atencion al gliente...??Kelly U.
Customer did not leave a comment.Debra L.
Customer did not leave a comment.Frances G.
Customer did not leave a comment.Anthony M.
Excellent service..great experience..Thank You...Lorraine L.
The staff provided great customer service thanks guys!Wanda W.
Everything was easy like 123 no worries clean facilities and equipment to use to transfer and carry your storage.COREY CORNELL B.
We were given a broom to sweep the inside of the u-haul (we inadvertently left a rope and 2 empty, flattened boxes inside, which we promptly removed) but the bed of the truck had the (expected) signs of being a moving truck when we picked it up (some dirt, dust -- nothing majorly wrong, but it's a rental truck for moving things, which inevitably suggests some normal amount of grime if the truck has been used by more than 1 or 2 customers), so being given a broom to sweep the back of the truck seemed a bit much. Other than that, the truck was exactly what we needed, and the young woman who helped us with the pick up process was polite and helpful. The facilities were also clean and organized. Would recommendmonica V.
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