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JOSE P
Customer Reviews for Value Store It Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Brian proved timely and professional customer service in receiving, inspecting and processing the truck at turn in. What a contrast to the poor service provided at the pick up location. Well done!!
STEVEN BWhen a rental is returned a day early their should be compensation for the customer regardless of whether it is a one way rental. We worked hard to get this truck back early only to find out there is no benefit for us. Sadly we will have to consider other rental options in the future. Unfortunate since we have rented so many times with u-haul...
Peter SVery helpful and flexible with last minute changes.
JOHN FValue u store agent (pick up location) was friendly and helpful.
LEONARD MPerfect experience. Thanks!
RONALD DVery good customer support beginning to end
WILLIAM FProcess was quick and easy. The U-Haul rep. was 10/10 on customer service!
Learfeo THunter and Bryan nailed it again.
KEVEN TAbove and beyond customer service. Will recommend to others.
JOSEPH MHunter was very helpful and a credit to your company.
JAMES WClean the back of the truck out.
STEVEN SThey did awesome! I highly recommend anyone to this place
SHINEQUA JI was very satisfied with the service
BERNARD VThe cab of the truck reeked from smoke over the years I would imagine. Cigarette burns in the driver seat, should change cabin filter and clean as best as they can to eliminate the horrible odor
LARRY KWas prompt polite service. Very nice.
DAVID CEverything worked very well. As always, Bryan is very helpful and nice.
RIDIBERTO PThe managers in the store were very helpful. They checked in and out with ease and got us on the way to move. Definitely recommend!
SAMUEL DVery helpful and energic people
DONALD MIf a vehicle or location is no longer available and swapped that warrants a phone call.
WILLIAM GGive Bryan a raise. Excellent service!
MICHAEL WA friend rented here couple of weeks ago and recommended it to me. I'm glad she did.
CARA WEasy to drop off key and return vehicle.
ROBERT LNothing, they were so helpful and professional.
SCOTT AOutstanding customer service!!! Very helpful and professional. Made for a great moving experience.
Alan BManager and staff are really making a difference
JAMES KBrian was incredible to work with! I will definitely be coming back for more business. Thanks again Brian!
KEVIN KExcellent service provided by the Value Storage team. Bryan was very accommodating and helpful as always.
RIDIBERTO PYour insurance is too high.
BRIAN WNothing
KEVIN SMy customer service young lady was amazingly so polite pleasant and professional. Even though we were in the midst of preparing for a major hurricane she took care of us with a smile on her face….
ARACELIS RAnthony took great care of me! Perhaps the IT can be friendlier. I tried seven times to begin my forms, and it would not accept my date of birth. It finally worked the European way of adding it, date/month/year. Anthony more than made up for that frustration.
ROBIN ZThe employee was late to work which resulted in me being late.
TAB EExcellent staff! Would definitely use this location again and would definitely recommend.
PAMELA SAnthony Ewing helped us return the truck and got us set up with storage at a reasonable price. He helped us through the entire process and was polite, friendly and professional throughout. The facility is secure, clean and climate controlled. We feel great about the choice we made. Thanks Anthony!
LOUIS RClean the truck, there were finger nail clippings all inside the cab and there was residue from previous spilled drinks on the console. Air conditioner did not work in the truck. This is the second time I have used that truck. I will not rent from this location again, the truck was disgusting.
KEVIN KEasy check in and check out
Chelsea NTerrible app. Person at this Location was out of office at 12pm and we couldn't finish the drop off in the app. I would think if you were open at 12, we should be able to drop off with a person. They should be there if you are open. It kept freezing after taking pictures of the uhaul and then we had to start the whole process of drop off in the app again. We tried this 3 times and got further in the drop off process each time in the app; but we gave up after the 3rd crash of the app and just left and dropped off the keys. Horrible experience. This was the same with the uhaul app at pickup. We had to go inside the location. Luckily they were in the office. Work on your app please. It is horrible.
Christyan Lthe truck was dirty, you could feel the bacteria on the steering wheel. even after i cleaned the seats with alcohol wipes which became black. The brakes on the truck were dangerous, they needed new brake shoes and pads
robin bProfessional customer service
Stephen FAir conditioning didn’t work consistently. Truck is old and rickety
JONATHAN IEveryone was super helpful and professional and friendly .
lisa sSomeone should be there 1pm to 2pm or post hours on website and building entrance door.
Bernard CRepresentative didn't have me check gas or mileage before signing. Gas was way lower then stated same w miles
MELISSA CContinue as is with great service.
ralph CStaff was very helpful and pleasant to deal with
Derrick CI made a reservation at 1pm on a Thursday (5 hours before they close), for the next Friday morning at 8am (1hr before site opens). I used the U-Haul app to be able to access the truck before hours, but there was no key left in the lock box as there should have been. After calling U-haul (corporate support was apologetic) they couldn’t directly do anything other than try and find another location/truck. The manager of the location arrived at 8:30 prior to open, and when I questioned why my truck wasn’t ready he did not apologize once and blamed it on me making my reservation too late. I got the keys and spent the day moving. When I returned the keys and asked about the late truck issue, the manager again offered no apology and simply deferred “I talked to U-Haul corporate and they’ll be handling the situation”. Zero customer service or care to make it right. U-Haul corporate did offer a $50 credit for my inconvenience but the Value Store-It manager needs a recalibration.
Derek B