Customer Reviews for Value Store It

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Value Store It

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Eric A. on

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Jorge R. on

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Jean-Marc T. on

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David C. on

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Melinda C. on

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Richard M. on

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manny G. on

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polite & professional A++++++++

Nguyen C. on

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Jose B. on

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I still believe that having Sunpass in each vehicle, could simplify thus expedite closing each contract. Other that this, I always get great profesional service. Thanks, José

Lie M. on

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The staff was extremely helpful and friendly! Made the whole experience quick and easy!

Henry A. on

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Great customer service very formal very knowledgeable very nice excellent service.

manny G. on

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Omar A. on

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The only problem is the way that u-haul charge now they are holding the money that they have to return

Maria L. on

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HENRI JOHN C. on

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Nothing really, everything was smooth and great!

Elliet C. on

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Rosa L. on

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Octavio A. on

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William B. on

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jose B. on

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To get toll barcodes...

Lamonte R. on

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William B. on

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Staff just so friendly and efficient making the whole process very easy. Will be using them again.

Guillermo C. on

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Steohen M. on

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jose B. on

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jose B. on

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jose B. on

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It seems that when making reservations at times there are little interest in wanting to provide a confirmation. This was the case where they wanted me to call the location since I refused I was placed on hold until someone else took the call.

JUAN A. on

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Was awesome!

Marsha O. on

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Nothing it was perfect!!

Gladys S. on

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Elsie H. on

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I reserved a truck for Friday , I called the said location on my order for info , I was questioned as to how I was able to have a reservation when “we don’t even have any trucks available” said the agent on the phone .... so I said wow ok I have the info she and she proceeded to tell me oh well we don’t have trucks today ... today I get billed 140 something dollars for Be truck rental that wasn’t even picked up ... I want a full refund and an apology as this created a big problem for me and my move

jose B. on

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Toll payment boxes could be available when renting a vehicle, thus waving administrative and man power costs

Sylvia M. on

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Nothing! The check-in and check-out was amazing. Thanks

jose B. on

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jose B. on

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Use Toll stickers, charge a 10.00 deposit and refund upon return...

jose B. on

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The reserved equipment was rented to someone else... though a different equipment was provided, it was not air conditioned as requested due to the perishable of the plants being moved... José

Alexander P. on

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Trisha is an absolute pleasure to work with. I couldn't have possibly asked for a more empathetic and attentive manager to assist me. The panel van I rented is impeccable and as a matter of a fact, it is like-new as it only had 150 miles upon check-out. Value Store It is a fantastic agent location for U-Haul and it is employees like Trisha that allow both businesses to not only flourish, but shine. Thank you for making my move a 6-Star experience Trisha and I appreciate you sharing your knowledge for my next carribean vacation!

Jose B. on

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You're doing just fine U-Haul..., but I think that toll boxes should be offered if requested with each rental. I went through a toll, at time of return offerer to pay, but advised that will bill me, then I went to pay, wont take the money, did it over the phone, but still got billed for two months, until it was finally posted; all this for ,50 cents, does not make much sense...

Manuel B. on

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manny G. on

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Alejandro V. on

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There is no parking even for the U-HAUL Cargo Van. I wasn't informed about it, 'till I discover that I have to leave my car on a clinic parking spot where maybe can be towed or stolen... Hoo My God. I hope not again rent a car right there... I believe it is my first time with this kind of troubles with U-HAUL.. Yehaaa It is...

Deyne C. on

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CALEB G. on

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DIANNE J. on

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sandy L. on

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MARBELY T. on

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JOSE B. on

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FELICIA A. on

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Lazaro C. on

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Jeremiah C. on

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Inform your sales staff that rental insurance is NOT mandatory just because a van is new despite it still having damage on it. Tricia would not budge on this and if I had any flexibility with moving lab equipment, I would have canceled this rental and went else where. I do not appreciate being scammed and I will not rent from this location again.

JOSE B. on

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I pay insurace & prime dolar each time I rent. For what reason U-Haul keeps renting vehicles that have been involved in an accident and are still on the road; where does the Insurance money goes ?

Paul H. on

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Paul H. on

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Great customer service from Value Store It staff Alex and Treece!

Paul H. on

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Value Store It Staff were Great!

Wilfredo G. on

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Lissette R. on

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Erika M. on

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Antonio M. on

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Antonio M. on

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jose B. on

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I had rented vehicles several times, this time I booked one and suggested the associate the same contract situation as the last time. When I went to pick up vehicle it was not on system though I provided a booking number. A new contract was issued and I did not noticed that they have changed the rate, consequently I was charged more than 20% ; do I have to be watchful from situation such as this one so I wont be taken advantage ? I request a re evaluation as contracted before and issue a credit or refund, thank you ~ José A Beltrán 786-597 1242

Oscar S. on

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This is an excellent and very pleasant place to rent a moving truck from. The personnel are very professional and helpful.

Aneeq R. on

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Jose O. on

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jose B. on

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Hummm... It will be on the best interest of the Customer, as well as for U-Haul to install toll stickers or include with the rental a 10.00 monitor for tolls in the Florida State or at least Miami. Once return it will inmediately show the usage thus deducted from a deposit. This will avoid post time consuming situations...