Customer did not leave a comment.DACIA C.
Customer Reviews for Van Mall Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Helpful, friendly, and excellent experience all around. These guys are awesome. Thank you.DAYLE J.
Very friendly staff!Stacy D.
I reserved a uhaul by calling the number set it up for another driver to pick it up while making the reservation and I had to drive all the way to the back to the location. It took over 45 min to get the uhaul.MATTHEW DOUGLAS B.
This was an alternate location I was asked to return the truck instead of the one I selected and u-haul also added 10 extra miles to my supposed total. As such, I didn't use the miles, but happy to help as I understand the high demand. The location is clean and welcoming. The process didn't take much time and the owner also helped me get the additional fuel price off my final receipt. This is because the original fuel meter level stated during start of rental was wrong and I had it signed on the contract from renting location in Dublin as well as take a picture of the dashboard showing the same, which I eventually mailed the owner at Vancouver location where I returned the equipment. In addition to this, I had filled up the fuel well above the new correction mark to avoid issues. Now, the location owner gave me a broom asking me to get any dirt off the back of the truck or else I would be charged. Naturally, whether I was charged or not, I did it anyways. However, this was probably the first time in a decade of u-haul truck rentals from various locations across US, when I was asked to do this and was a bit surprising at first. But again it is what it is. The reason I mentioned not recommending this location is because its a storage and not a full fledged truck rental location as was clarified to me by the owner during both the above mentioned points. In essence, I feel that the availability of truck in terms of your preferred time and size along with required extra equipment like dolly may not always be a possibility here. If you are flexible on it, then I can surely recommend this location. Regardless, my experience was alright at this location.GANESH B.
Very friendly, professionalVera B.
The man who waited on me took the time to answer all my questions, he put a call on hold to finish an explanation, then asked me to wait a moment while he answered the call. He was very courteous and helpful.Jan B.
Customer did not leave a comment.Brandon E.
We are satisfiedRick C.
Customer did not leave a comment.Kevin W.
Customer did not leave a comment.Kate R.
parking poor, office entrance not easily identifiable, office guy friendly but not able to work well with computer record of reservation and big hassle with requirement of scanning my driver's license into my phone to send a copy as a reply to U-Haul message. I don't have a "smart phone", shouldn't be necessary to use one when I am standing in office showing my license in person. There was a scanner/copier right there in the office that could have been used to get a copy of my driver's license if necessary.Mark S.
Could not have asked for more support - excellent experienceKevin A.
Customer did not leave a comment.Mary N.
The entire staff was so kind, patient and very professional.Abel S.
Customer did not leave a comment.Savannah W.
Customer did not leave a comment.Cory K.
Excellent service and truck.Russell D.
Customer did not leave a comment.Cindy H.
The site I picked up the truck was somewhat difficult to find. More signage would help. Thanks.Judith B.
Customer did not leave a comment.Gordon P.
Helpful service.Adam L.
Not a knock against this specific location as they were extremely helpful for correcting a reservation issue, but I reserved a 17' truck for May 26 to pick up at Battle Ground Mini Storage however when I arrived at my 10:00AM pickup there was no truck. The manager at Battle Ground Mini Storage had cancelled my reservation because they didn't have a 17' truck available and I never received a call or email that my reservation had been cancelled. My feedback would be to straighten out the reservation system between uhaup.com and the locations that uhaul contacts with. There seems to be a breakdown in communication between those systems.Julian C.
Mishica was very helpful and courteous and made the rental paperwork experience efficient and painless. Thank you!KRIS N.
Customer did not leave a comment.Edward C.
Customer did not leave a comment.JOANN W.
Customer did not leave a comment.Thomas M.
Customer did not leave a comment.Bonnie B.
I enjoy renting Uhaul from Van Mall Storage. There is nothing I can say to improve that locationJana T.
Customer did not leave a comment.Jodi M.
This drop off location closes at 6pm make it obvious on the return paper that the location closes to 6pm, also when I did return the next morning to hand in the keys, the representative said that there is a after hour key drop box for the uhaul truck keys. let the knowledge of the key drop box for after hours also available on the form. actually it could be on the form but uhaul changed the location drop location after the form was already printed, so the information I got was from 1800-go-uhaul customer service, that there is no after hours key drop box, so it would be nice for the next customer if customer service would provide information about this key drop box also, could go with a physical sign at the location of where the uhaul key drop box is. key drop box, key drop box.Thomas V.
Customer did not leave a comment.Roger L.
Customer did not leave a comment.Hailey C.
Customer did not leave a comment.JASON S.
Customer did not leave a comment.TREVA F.
Customer did not leave a comment.Jana T.
Customer did not leave a comment.Jana T.
Customer did not leave a comment.Larry Z.
The facility and the couple who run it were great. It was not their fault they gave me a horrible truck. They only had what they were given by uhaul. I had to have 2 tires replaced before I even left my house because the truck was shaking due to egg shaped tires. After the replacement the Uhaul Mobile tech checked all of tires and said they were all good.Josh F.
Fantastic. This location is the best!!Jana T.
Customer did not leave a comment.Eric P.
We did not know the 10ft truck did not have a ramp so we were unable to use the truck but still had to pay for the rental. Its would be helpful to know this in advance.Sean H.
Customer did not leave a comment.JANA T.
I would say this is probably the First time I've had a great time renting a truck from any company including Uhaul. The customer service was excellent!! Thank you.JEREMY R.
Customer did not leave a comment.PHILIP W.
It was a wonderful experience. The truck was there and ready to go and the managers at Van Mall Storage were so friendly and helpful! I was very thankful for all their help!JACKIE A.
The manager in all fairness to him, did not deal a lot with U-Haul rentals. He had to have two separate people walk him through the transaction. The server went down and we walked away frustrated. We understood his lack of experience, but he needs to have someone with him to train him.SHARON O.
There wasn't any place to park the truck during after-hours. This made it extremely difficult. There was also a disconnect between onions/ procedure between the employees that worked here. While it took me less than 10 minutes to pick up my truck at the Woodinville, WA location, the drop off took over an hour.Amber M.
Thank youJoe Y.
Everyone has done their part to help me. I appreciate it very much. Thank you, Dan Monagledan M.
Customer did not leave a comment.Jonathan S.
Great job!CLIF E.
Customer did not leave a comment.Melissa D.
Customer did not leave a comment.THERESE A.