Return was easy. Dropped off on a Sunday and staff were pleasant to deal with Mondsy
MISENER R
Customer Reviews for Vanness Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing wrong with the location. The vehicle is in poor condition. The truck pulls hard to the left. The steering wheel is off center. The headlights are aimed towards the right ditch. There is an exhaust leak below the cab which not only smells but is extremely noisy when driving. This truck needs some TLC but probably hasn’t seen any since it was last inspected almost a year ago.
matt rGuys helped me hook the trailer .they made sure my lights worked and the hitch was tight. No improvement needed
Guy GOnly thing was.. the engine light was on. Other then that.. excellent service.
Kelly Dgood service provider
Guohua ZRandy and Cindy are nice and friendly and a pleasure to do business with.😊👍🏻
gary aAlways good didn’t notice that the trailer leaks, front driver side corner of the roof. It leaked all down our good table noticed a puddle on the floor.
Austin QRandy was great to deal with , helped to hook up the trailer and check lights, tires etc . Was an excellent experience renting from him and UHaul.
ron nVery helpful and friendly. Super-convenient location for me.
Don JThe local Uhall shop was very helpful
richard rThe attendants, were helpful and they knew how to park the equipment safely. We will definitely use this location again.
MARCIAJACKIEKAY DI never wanted the uhaul coverage and it ended up on my bill definitely not happy about that truck could be a bit cleaner I had to clean garbage out of it not happy about that too
Nolan MGreat service and equipment ✅
Darryl CRenting the truck online it was a disaster, we were to pick up the truck at 9, there was a online problem we end up having the truck at 11.
Carlos CEverything was good
JOSEPH JLearn to communicate clearly - is the transaction finished? Is there anything to sign? Do we get a new receipt?
Beverly TThe shop refused to wear masks indoors or outdoors, made me feel extremely uncomfortable given that we are currently in a lockdown and are mandated to wear masks in customer experiences. Was extremely disappointed and was afraid for me and my partners safety.
Shoshauna GGreat service. Easy pick up and return of truck. Thanks.
Laura EVery happy ! Thanks guys, much appreciated and really good experience. Totally recommend them!!!
PETER RClean out snow accumulation from equipment. Otherwise a smooth transaction.
Michael LThe parking lot at this location is very small and cramped, in fact I had to park it in front of a garage door because there was nowhere else to park it. There just seem to be too many vehicles being returned at the same time for that places size period plus it's a garage and there were vehicles everywhere as well
PAUL HHi there, One recommendation is to make the door frame taller. It is a real pain in the back side. Thank you Marika & Adam
Adam FGas replacement costs are way too high And for one days rent it came to over 200$, which is way more that the online quote
Gail KI found the people efficient and warm. They called me prior to pickup time to confirm everything.
STEPHEN LService manager had some difficulty getting on to the site. Server must have been very busy, took almost 1 half hour to get on. Every thing else was great
rosemarie pNot much, it was an overall easy experience at this location.
Kelly LDidn’t have moving blankets so I had to use my blankets which got dirty and weren’t as thick..probably ruined a lot of my blankets. Very slow service. Took an hour to get things sorted even though I already booked online. Wasn’t overly impressed that none of the napanee locations had a 6’x12’ enclosed trailer
amy dEverything was excellent. I will rent again.
David PMy original reservation was for a different location, the Shell station in Kaladar ON. I was disappointed that I was not informed prior to my arrival at that location that it was no longer associated with Uhaul. I feel that it is bad business practice to not inform customers of these changes before their reservation. Especially since it is expected that the customer alert you of changes a minimum of 24 hours prior to the pick up of the truck or trailer. While the Tamworth location was exemplary I will think twice before renting from uhaul again.
Lauren BMake user of booking software more competent.!
Rejean DAll was good they were great there just the truck was not 100% clean
austin QAWESOME SERVICE
peter vall was great... randy is the man ;)
steve cMake sure the inside of the truck is clean from grease.
Pauline CAwesome service!
STEPHAN HVery helpful and a pleasure to deal with....
Al UFriendly service but we already ready felt taken advantage of so our opinion of the overall experience still ensures we will never use U Haul again. We are out almost $100 which no one can afford. Thank You
Ben GVery helpful. Made notes of the issues with the vehicle to get it repaired
Paul CWe are happy to have a local uhaul rental.
Stephen WKeep up the good work
Brian SI can't comment too much because I returned on SDat and it's closed.
ken s