The staff at this location was great-polite, helpful! The fellow who helped me went above and beyond, staying late and making multiple phone calls, to make sure I had the equipment and information I needed for a successful move. It took a few minutes to find the office, as there are several businesses in that building, and U-Haul signs have not yet arrived. The office door is on the side of the building where the trucks and trailers are parked, and close to the back. After-hours key pick-up/drop-off boxes are on the front of the building, close to the door of a separate business.
JENNIFER F
Customer Reviews for Vape Corner
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very sketchy area, no clearly marked signs for the business or drop off location. Had to call several times to get a human. Once they came out they were friendly. But it was an unsettling experience. I chose it thinking it was close to U of I campus but there were closer safer and easier to find locations near campus I would have used instead.
Cassandra SOther than a sign at the street, there was no signage on the buildings as to where to go in and talk to someone about my return. After finding someone to help, the personnel was friendly. The parking lot (stone lot) had many large potholes in it, which made it difficult to bring my trailer back to where they wanted me to drop it off.
MICHAEL TNo one on site to help. No instructions where to leave trailer. No empty areas to leave the trailer.
AMAL ROur pickup was scheduled for 10am, but there was no one there at the time. I called, and they said they weren't open until noon and seemed confused that I had a 10am pickup. Someone had to be sent over to give us the key, and I had to do the paperwork over the phone which was a pain. Not organized, wouldn't recommend. I did appreciate their ability to help us anyway, but it was not a smooth process.
MEARA P