The only issue with this location is the hours. You can't pickup a truck or trailer before 10am and they close at 5pm so you can't take an unit back after that time.Jane W.
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Paul D.
Nothing. All was okrollia R.
Customer did not leave a comment.Sandra F.
Customer did not leave a comment.Anthony M.
Not charge me wrong! Give me back my deposit or don't charge me one!!!!Rob O.
Absolutely nothing. This whole experience was the smoothest I've ever had with renting a moving truck. We used budget truck earlier this year and it was an absolute nightmare. We will always use Uhaul for future truck rentalsJudith K.
U-haul rental in West Union needs more vehicles available. Had to drive 40 miles out of my way to pick up truck.Penny P.
Worst experience ever! They couldn't find my reservation, took forever to get the truck. Pre-charged me estimating 130 miles and 2 day rental which we tried to explain to them that we would not need 130 miles but we were charged for both the 2 day rental even though we only had it one day and the 130 miles even though we only went 62 miles!!!!Sherry G.
My overall uhaul service sucks. Even the so called bondeded members that moved my stuff out of my house.Jessica G.
I put more gas in the tank when I returned it. Put to much in. Didn't get a refund for having more gas than what was in it when I got it.DEBRA E.
Customer did not leave a comment.LISA A.
The truck was filthy in the back and the cab of the truck. The young man working there didnt have me check over the truck before hand he just handed me the contract and the keys. I was charged more than my guaranteed locked in rate and was given less miles than quoted.Courtney P.
Customer did not leave a comment.joyce F.
The owner was very welcoming, friendly and nice.EVELYN B.
The man was distracted by someone possibly a friend it appeared and did not say anything other than answering whatever questions I had. I didn't know if or what paperwork he might need, he said I could leave it all, meaning my paperwork, I suggested I probably should keep some for my own records and he said well i just need anything with your name on it. He never asked for the key either so I of course gave it to him and he said Oh yeah I need that. Wow I thought...but he was polite enough just not professional at all.Vicki V.
The U-Haul truck that we were given the front end was out of balance or there was a bad tire you could not drive over 45 miles an hour I called and notified them on the 1-800 number they wanted me to stop on the side of the road which was unacceptable on an old road with no lighting so we continue to drive it to our destination and turned it in on Monday.Mary R.
Customer did not leave a comment.Leonard W.
All goodRichard R.
Check equipment Be better organized Get updated tags for trailers Know the uhaul rules and regulations Read before signingjulie A.
Customer did not leave a comment.Fabiola R.
Customer did not leave a comment.Rick H.
Customer did not leave a comment.Chris H.
I know of no way that the pick up location could have been any more helpful & professional. As with many moves things do not always go as planned. They went above and beyond any expectation in helping us get the move done. Thank you so much.Todd B.