Super friendly staff, and they explained my invoice in detail. Will rent from here again!
MARCO F
Customer Reviews for Vaultra Storage Grimsby
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was set to pick up the rental just after 9am on the scheduled day, but received a voicemail saying that it had been delayed to 11am. When I arrived, the person at the counter said "oh, you're 2 hours late". I explained that the only reason i came at 11 was that i got a call saying it was delayed....and NOT by me. He then said 'don't worry, its not a big deal'. I again said it was NOT my doing, but he continued to ignore the fact that i was told it was delayed. As i needed the truck i bit my tongue and proceeded. Other than that, no issues.
Andrew MDon was so very helpful and accommodating. Very appreciative of wonderful customer service in a world where this is becoming rare. Thanks so much!
DAWN MThe truck was ready to go... About the cleaning, the trunk could use some minor cleaning.
DOUGLAS CI had reserved a U-Haul for 4:30 pick up , I got there at 4:10 and it wasn’t there so I waited to 4:40 then Called U-Haul and they said that I had picked it up at 1:00pm which I hadn’t then accused me of getting someone else to pick it up , when they finally realized that they had made a mistake i had spoken to 3 different people and now I was over an hour late for a planned pick of a couch I was getting , then when I tried to reserve another u haul they wouldn’t except my phone number because it was linked to the U-Haul that I had reserved and they had given away , so I had to book another U-Haul with someone else’s phone number at another U-Haul station , all and all I was an hour and a half late to pick up a couch that I had reserved to pick up , they were very rude bout the whole thing I wouldn’t recommend U-Haul again
DAMON MThe gentleman working at this locations is wonderful. He is courteous , helpful and made the whole experience very easy. The only thing that was annoying has nothing to do with this location or the employee working there but I received a phone call from a central customer service person on Jan 1 asking if I returned the vehicle at the agreed upon time. I confirmed yes, and asked why I was receiving this call, she said it was because the location was closed (obvciously...it was Jan 1) and that she couldn;t confirm if the return happened until Jan 2nd. I asked, well then why wouldn;t you wait until Jan 2nd to confirm, why call me? If Uhaul chooses to have locations closed, then it is up to Uhaul to wait to gain confirmation of return when the location reopens, calling a customer is not necessary...so I hung up on her cuz she kept reiterating it was to confirm the return. I said I could be lying to you then what would you do? She had no response to this...waste of time.
Carmela CThe rep at this location provided the vehicle I needed when I needed it and walked me through the use of the vehicle and billing process. Final billing was adjusted as promised. Well done.
ROY RThe mobile app to obtain the vehicle was terrible and it took me almost 40 minutes to finally access the keys. I won't be renting a uhaul outside of business hours again.
Michelle Gplease hire some software & infrastructure engineers to improve your app. it has bugs, bad UI and is un responsive.
Saim MMake sure that the mileage on the dash is correct at pick up!
LAMBERT SExcellent personal service. Thank you.
John hI appreciated the accommodating environment for a smooth pickup and return of the vehicle. Keep on keeping on 🎯
LRRY PThe furniture dolly wasn't in the van. I had to use the utility dolly which was a pain. Uhaul will try to charge for two dollys since the seal was broken. The app sucks. It couldn't find my location and wouldn't let me proceed. The chat was useless and there was a 30 min when I called. Because of this I was an hour late.
Ron BProfessional and friendly service.
rose bEasy access, truck was available and super clean. Used the mobile app and was simple and easy to pick up and take back. Highly recommend this location.
Tracie MWas a great experience for local move!
Patricia MBig shout outs to Don for making everything smooth,, as usual,, and I can always count on him to make everything work out, every time.. I would definitely recommend this facility to everyone!! Never any issues
Donald FEasy pick up and drop off. Vehicle was very clean. Very good customer service.
Marie AGreat location, store manager was very friendly and informative. Van was clean and quite new.
Kashif AThe uhaul representative was very nice and helpful.
Linda BThis was the third and final location for my booking. Originally I booked in Beamsville, ON and received notification that location did not have a vehicle that could be used one-way. The new location was in the west side of Grimsby, ON (almost triple in time farther away). As I was leaving my house to do my pickup, I received a call telling me the vehicle I had booked was not at the location and I should proceed to a third location (it was approximately the same time in distance). Non of this was catastrophic, but it did require last minute juggling of those who were helping with the move. I appreciate the communication and am grateful your Traffic Dept. was on top of the details.
Keith Mnothing the fellow we encountered was great to deal with freindly and helpfull . truck was good and can’t beat the cost ….great experience doing bussiness with you
David YI had no issues with this location. A job well done
Roger AMy entire truck was caked and covered in manure. Pictures were taken for proof. If I didn’t have an excessive amount of blankets for protection, my entire house contents would be covered in manure. This is unacceptable, dirt and debris is fine but that truck needed to be power washed prior to further use.
Greg OI had no issue with this UHAUL dealer per se, BUT the UHAUL App on the other hand....completely inadequate! Had a problem with Pick Up and Drop Off!
julie gThank you for making this process so easy! Much appreciated!!
tanya mThe hood did not close properly, so it flapped up and down when driving. Also used $90 in gas for less then 140 km. The guy at the desk was great though!
peter wLeft rear signal and brake lights need t working on truck
john bOnly one main problem with these trucks you need to own an oil well . Less than 100 kills and 25 $ for gas . Dose not make sense in todays environment
Gerry BThe arrangement for the UHaul truck went smoothly as did pick up and drop off. The truck rode well and we had no problems with the back door in moving furniture in and out.
jeff sFriendly customer service and host. Easy process
Thoma KGreat experience
Eric RManager of location was very friendly and helpful. Vehicle was available when requested, final invoice issued the day after. Greatly appreciated, great value for a rental vehicle.
KEVIN DThis is a great representation of uhaul keep up the good work
Damny VJames was of great help, friendly, great service
alain lNothing required, quick and prompt service
Gene QExcellent customer service. Well done. Thank You..
mark aCustomer service was awesome, however, didn’t have any moving blankets that I ordered. The uhaul app also didn’t work at all. Still would recommend but I’ve used U-Haul many many times before and this was the first time it wasn’t up to the usual standard.
DANIELTHOMAS KVery helpful and accommodating personnel
william gExcellent customer service and support
Mark ACharged $107.72 to my visa (manually input) even though the truck was returned at the exact amount required. Then would not assist and said I need to contact Uhaul directly. And if you've ever tried that, you know it's a nightmare.
Erich THave the location open till 4pm on a Saturday at least. This would help those doing a run to the dump which is only open till 4pm as well.
Kathleen Dpaid for a dolly and they did not include it
Matthew ADesk person was not available, doors locked, was at the bank, although I had a booking for 12 noon. Had to wait 10-15 min which normally not an issue but I had a tight time line. Prior to leaving desk person should check who is coming in to register in person.
Anne lAshley was a pleasure to meet on Saturday morning. Friendly and explained all details. Made it an easy pickup and full understanding of drop off after hours.
Joanne RWell…if you don’t mind not getting the equipment you booked and paid for, I guess it’s okay.
David MThey charge me 2 days for just 20 minutes late
HABIB Y