The location was good, the customer service lady from the storage place was very helpful. Everything else about this experience was terrible. I will never use uhaul ever again. It took me 2hrs just to get my truck because of app issues, called in, then system issues, the person I spoke with that my partner also called was so rude and unhelpful I was shocked. They told me if the place is closed there is nothing I can do and to just go home ??? This was a horrible experience that I would never wish on anyone. Nobody needs this when they are moving into a new home. Very very disappointed. Uhaul system was down all day and caused issues checking out and checking it back in, both times the app reset and cancelled my progress half way through. The lady at the counter couldn’t even check me in cause the server wouldn’t even work, trying to complete it the app said it couldn’t take my payment ten times then randomly started working again after 30 mins. Which if it didn’t work I would’ve been stuck there ever because there was literally no other option to check it in that was working normally. I will never get back the 4 hrs Uhaul wasted of my life, so dissatisfied with this entire experience.
Ariel R
Customer Reviews for Vaultra Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The hole thing was messed up! I was charged twice for the rental, the web site was a bitch to use and I'll never rent from u-haul again.
Gord LFirst of all the waiting period was upsetting cause that put us behind when we were not only doing a long distance moved but also the key for the rental truck was not in the black box so a employee from U-haul had to come and dropped the key to us so more waiting time there aswell.
Natalie P