Customer Reviews for Vernon Express

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Vernon Express

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Chad C. on

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Herbie W. on

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Arnold G. on

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Turned truck in on Sunday. They called me on Thursday, said they did not see the truck there and was going to charge me for 3 days...even though the truck was setting in their lot.

JEANNINE B. on

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Truck was two big and the brake were bad,it shook hard at 40mph,it was a gas hog and I was told very little difference in mileage.the booking was.messed up toldly it cost me 2 hrs of move time with men standing around it went fron 45 minutes east change to 1 hr north 5 calles the operator in charge of Panama city area was rude and not professional.I have been a customer for 20 years and I dont think I will be back.you let me down and made the move harder and more stressful .

JACK C. on

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This was a secondary location because the one they sent me to first was on East Business 98. It was a hurricane torn place with one old beat up truck. The person that showed up looked as if he had been out on a long night. I then had to go to Vernon which is 45 miles away. Not excited about U-Haul and the Customer Service people are not the least bit friendly

Micheal H. on

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The auto transport I rented towed the worst of all the ones I have rented from Uhaul in the past. The pickup location did not have computer system to use everything had to be done over the phone.

Amy P. on

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JOHN H. on

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tessera G. on

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Kitonya T. on

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I am a longtime user of Uhaul services, and never in my many years of patronizing this company have I run across such rude and flippant customer service. The representative at the store was nice when I was picking up the truck but did a 180 on me when I pointed out her accounting error of $140 excess in my bill. If this is the direction Uhaul is headed, I may need to start thinking Budget instead!

Arnold G. on

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James J. on

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GLENN A. on

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Kerry L. on

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The people at this location are by the book and cut no corners. That being said, they are pleasant and very efficient. Location is in good shape inside and out.

Randy R. on

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