Customer Reviews for Versatile Self Storage Ltd
(U-Haul Neighborhood Dealer)

364 reviews

2095 W Trans Canada Hwy   Kamloops, BC V1S1A7

(250) 377-8415

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed

Services at this Location:

Contact Us

(250) 377-8415

2095 W Trans Canada Hwy
Kamloops, BC V1S1A7

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 4 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

A+

Warren B.  |  Overall Experience 
Rating:
5.0

Mice got into our storage and damaged contents also I have been with this storage facility for 8 years and asked to get out of facility three weeks early.Storage was empty and still charged for another month .Would seem like they could have cut me a break for a long term renter.Very poor customer relations

Anthony H.  |  Overall Experience 
Rating:
5.0

AMAZING! I have used this storage facility a few times over the past 10 years, they always go above and beyond to make each move easy for me. So friendly to deal with, and great hours to come and go as you need. I have never had a concern about the facility or the safety of my things. 10/10 I would recommend to family, friends, and strangers! If you need a storage unit look no further.

Alanna W.  |  Overall Experience 
Rating:
5.0

Clean facility and a very helpful staff:)

Drew C.  |  Overall Experience 
Rating:
5.0

Manager seems like a great guy! Took me for a short tour as soon as I walked in the office. Very reasonable prices right off the interstate! Great location! If I ever need storage again while in Kamloops, I will definitely use this place again! Cheers!

ROBERT B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew H. 
Rating:
4.0

Customer did not leave a comment.

Cigdem O. 
Rating:
4.0

The Uhaul truck I rented smelled strongly like marijuana. I was warned of this upon pickup, and it is not the pickup location's fault. However, t would be nice if the truck was temporarily taken out of circulation and cleaned.

Logan P. 
Rating:
5.0

Customer did not leave a comment.

Nicholas N. 
Rating:
5.0

Customer did not leave a comment.

Sean P. 
Rating:
5.0

Customer did not leave a comment.

jameson M. 
Rating:
2.0

I was called the day before my rental and told that I would find the key under the passenger seat, that the vehicle would be unlocked. I found this to be somewhat strange as it wasnt what it said on the website but I figure every location is diffrent. I was under the understanding that you are generally able to call Uhaul and extend your rental time with the vehicle, and drop off at locations other than where you picked it up from. I had booked an In town move, but when I called to inquire if i could drop the vehicle off at a location where I was, 150 km from starting, the rep said it should'nt be a problem. She said the system wouldnt let her do it and she would have to transfer me to a supervisor. The supervisor was very confused and said that I my vehicle has not been picked up, had not been "dispatched" to me even though this was about 4 hours after I had collected the vehicle. I assured her that I had in fact picked up the vehicle and have been in it for the past four hours. She didint seem to think this was possible. She asked for my contract number. She had my file up already and new my name, phone number and other information, so I was really frustrated that she needed me to look up my "contract number" for her. I had my passenger find the email and rear the reservation number. She said that this was the reservation number, Not the contract number. I had no other email from uhaul. She said this was because the vehicle had not been dispatched to me and i wasnt actually legally able to be driving the vehicle at the moment, and were i pulled over i would likely be charged and the vehicle impounded. She was able to complete the dispatching on the phone, but required me to give my credit card number again, which makes me very nervous. I'm going to be watching my statements and If I am charged twice I am going to be very upset. I was told in no uncertain terms that I could not drop the vehicle off anywhere other than the origin point- that If i dropped it anywhere else I would receive a wrong delivery fee of 3 times the rental rate. I acknowledge that I did not book a one way trip, I did book a round trip, but the first phone rep confirmed what I previously beleived, that it is normal and typical for Uhaul to let you drop the vehicle somewhere else, but not for me, not this time. I am primarily upset that I was not actually issued documentation required to legally drive the vehicle. Furthermore, In following with what had been done previously, I put the key back under the passenger seat and locked the vehicle with the keys locked inside. Apparently thats not what the location was expecting as I received 3 phonecalls while driving the 2 hours back to my new place telling me I needed to bring the keys back. I was driving and was unable to answer my phone. I wasnt able to respond till after 5, but I did send an email so I do hope they are able to sort it out. What an you do to improve for the next customer? Let them know that they cant wrong destination your vehicles even though its usually allowed and that you dont use standard Uhaul key protocol. the rep was quite surprised when I told her how I had been called and told about where the key was in the unlocked vehicle. Issue your customers the documents required for them to legally drive the vehicle.

Tyler W. 
Rating:
4.0

Only issue I had was they requested I pick up the vehicle a day early since they were closed on Sunday. I agreed as they said I wouldn't be charged an extra day. After I picked it up, I got a msg saying I had to return the vehicle on Sunday which is the day I actually needed it. Called 1-800 number and the lady said it was taken care of and I wouldn't get charged an extra day and I could return it Monday as originally planned. Went to return it Monday and the system tried to charge me for an extra day. Overall good vehicle and service but your system for situations like this did not prove up to the task. This really is something that needs to be looked into.

Ryan B. 
Rating:
4.0

Customer did not leave a comment.

Richard P. 
Rating:
5.0

Customer did not leave a comment.

SVEN K. 
Rating:
5.0

I rolled in with no notice at the end of a bicycle tour and within 15 minutes I was set up with a one way rental van. Staff were extremely helpful accommodating.

Paul O. 
Rating:
5.0

Wonderful service from very personable people. I highly recommend this facility based on cleanliness, customer service, helpful advice, and accessibility. Thank you so much

theresa D. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
4.0

Great service. Thanks again.

Jim R. 
Rating:
3.0

They should have Product knowledge. They should go with you for truck inspection.

Shahid W. 
Rating:
5.0

Customer did not leave a comment.

Vignesh S. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
3.0

Interior of truck was very dirty

ERIN S. 
Rating:
4.0

Customer did not leave a comment.

David G. 
Rating:
3.0

Respectful service and communication.

Jeannette S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT B. 
Rating:
5.0

The truck had a strong smell of cannabis. It was disgusting.

Arturo G. 
Rating:
5.0

Nothing wrong here, the staff was wonderfully pleasant and came out to greet me the instant I pulled up. I appreciated all of their care with my minor complaints as well.

Starla L. 
Rating:
5.0

Customer did not leave a comment.

Barry T. 
Rating:
5.0

Customer did not leave a comment.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Ian C. 
Rating:
4.0

Clean the truck before renting it. Especially with a $25 cleaning charge

Carmen M. 
Rating:
5.0

Customer did not leave a comment.

Rodrigo L. 
Rating:
5.0

Its was a awesome experience with u haul !!!

TYSON M. 
Rating:
5.0

Customer did not leave a comment.

Will R. 
Rating:
5.0

Nothing, the lady that helped us out was fantastic need to have more staff with her ability and knowledge.

mark H. 
Rating:
3.0

Customer did not leave a comment.

Christopher F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

Alexa was fantastic!!!! Excellent customer service!!

lori H. 
Rating:
4.0

Customer did not leave a comment.

Jorge C. 
Rating:
3.0

Customer did not leave a comment.

David D. 
Rating:
3.0

Ensure the cab is clean prior to renting it out. There were cigarettes and garbage on the floor. Fuel reading was taken while truck was parked on a hill which gave it a false reading. Once on level ground, fuel level was much less that originally indicated. I was charged for additional fuel. Front tires on truck were in very poor condition.

Duncan S. 
Rating:
5.0

Customer did not leave a comment.

Hai N. 
Rating:
5.0

When we dropped off the truck they were friendly and helpful. I would definitely use them again

DAVID T. 
Rating:
5.0

realy nice people

daniel L. 
Rating:
5.0

I've rented from this location a few times and they are always so friendly, helpful and accommodating.

Lindsay H. 
Rating:
5.0

Customer did not leave a comment.

bev J. 
Rating:
5.0

Customer did not leave a comment.

Hai N. 
Rating:
3.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Nothing! It was awesome!

Marion L. 
Rating:
5.0

Customer did not leave a comment.

Hai N. 
Rating:
5.0

The representatives at Versatile were super cheerful and helpful! I would definitely recommend this location again. The best Uhaul office I have been to yet. Thanks!

Shannon S. 
Rating:
5.0

Customer did not leave a comment.

Vignesh S. 
Rating:
5.0

Customer did not leave a comment.

Hai N. 
Rating:
5.0

All a good experience

Paul G. 
Rating:
4.0

The address for this location is somewhat deceptive. Obviously the location cannot be on a national freeway and was actually on an adjacent parallel running road.

Thys H. 
Rating:
5.0

Customer did not leave a comment.

Starr W. 
Rating:
5.0

Very friendly and helpful staff. Easy changes at the last minute to accommodate us. Great people and customer service!

Gina W. 
Rating:
4.0

Customer did not leave a comment.

Grant W. 
Rating:
1.0

He had to wait approximately 2h to get to the counter. I think they should had a line up for people that had reservation and another one for people that didn't. When I got to the counter they told me that they didn't have a truck available for.( I call to confirmed everything the night before since I flew from Kamloops BC in the morning). There is more to this story but I won't go in too much un-necessary After a couple back in fort they send me to Chestermere. I was supposed to drive back to Kamloops the same day but I had to leave the next day because of the delay. The service was not bad but they should had better logistic and explain to people why they had to wait for soooooo long. Specially people like me that flew to get this move done.

Pascale M. 
Rating:
5.0

Dog in office was an added bonus. Very friendly service!

Jane P. 
Rating:
5.0

Nothing. The staff were friendly and clearly explained the rental procedure. It was, overall, a good experience.

Rosemary B. 
Rating:
5.0

Customer did not leave a comment.

Hai N. 
Rating:
5.0

Customer did not leave a comment.

Megumi H. 
Rating:
5.0

Customer did not leave a comment.

kelly E. 
Rating:
5.0

Thanks so much - u guys are great! So helpful and great sense of humour ????????

Dwayne S. 
Rating:
5.0

Service was excellent, offered several options for pricing and/or convenience. No improvements needed.

Patrick M. 
Rating:
5.0

Excellent service, good advice and support. Would recommend this business and team to others.

Richard N. 
Rating:
5.0

The truck did not have a cull tank of gas and the transmission started to act up on our second trip otherwise a good experience all around. I was given 20$ off the bill for the inconvenience so I am a happy customer.

peter C. 
Rating:
5.0

Just did a drop off. But I was surprised at how fast.

helga S. 
Rating:
5.0

Customer did not leave a comment.

Hai N. 
Rating:
4.0

It was slightly confusing as to where the location was as it is a little hidden. A big sign with an arrow could fix that.

Jon M. 
Rating:
5.0

The only thing wrong I did was I put too much gas in it by about a quarter of a tank when I dropped it off and I'm renting out another one on August 9 or 10th so I'm very happy with the service

Jim S. 
Rating:
5.0

set it up so renters get an email or text as soon as the vehicle they booked is actually onsite and ready for pick up. Many times customers keep their rental past the return time which results in the next person it is booked to, having to wait sometimes hours and hours!

Sharon C. 
Rating:
5.0

Outstanding customer service!...Friendly, knowledgeable staff who made our vehicle pick up an enjoyable experience...

Bryan D. 
Rating:
5.0

Versatile storage staff are friendly, supportive, and helpful. They went out of their way to help me check in before they were even open, and they helped make a stressful move as smooth as possible. Very nice people!

KATHRYN B. 
Rating:
5.0

Thank you very much. This worked out so well. I appreciate your service. Tricia Sellmer

Tricia S. 
Rating:
5.0

Customer did not leave a comment.

Ronald J. 
Rating:
1.0

This location was a joke charging $173.00 for half tank of gas without no mention of it ripe off

kelly W. 
Rating:
3.0

Customer did not leave a comment.

Ernie M. 
Rating:
5.0

This location is the best. I have used them several times without any issues. Very professional and courteous. However the other location in Kamloops on Kingston was absolutely terrible!!! They lady was just doing stuff and not explaining what she was doing. Like taking a picture of my license on her personal cell phone. And then she asked for a phone number that they could call if they couldn't get ahold of me. Then she proceeded to call my wife's number without even telling me what was going on which I found very unprofessional. She was very rude I then walked out of there and rented from the trans Canada highway location

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Alana B. 
Rating:
4.0

The service was good. The facility was difficult to move the truck around in.

Christopher N. 
Rating:
4.0

Great service and staff!

Brian C. 
Rating:
3.0

The reception and helpfulness of the U-Haul with the Versatile Self Storage Ltd was excellent. They were very friendly and understood what I needed. This was the second time I have used this particular company to move paintings. Today I was able to rent the U-Haul all day to move my paintings and then drop off the key through the door after closing so that I would not have to get up early the next morning to drop off the vehicle. The vehicle was clean and easy to drive. There was a broom provided in the back of the U-haul so I was able to sweep out the back of the U Haul before I dropped it off. The location for the U-Haul is excellent because there is a gas station very close to re fill the tank of gas. So this was very convenient. Thank you.

tricia S. 
Rating:
5.0

Customer did not leave a comment.

Stacey R. 
Rating:
4.0

Customer did not leave a comment.

darren R. 
Rating:
4.0

Customer did not leave a comment.

Kate W. 
Rating:
4.0

Customer did not leave a comment.

Mavis A. 
Rating:
5.0

Their 10 Box van is a Chev. Much better to drive and much lower fuel cost than the Ford that we got at the Halston U-Haul dealer last time we rented.

Richard F. 
Rating:
5.0

Customer did not leave a comment.

MANUEL P. 
Rating:
5.0

Customer did not leave a comment.

Dawson S. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
Rating:
5.0

Customer did not leave a comment.

Darryl J. 
Rating:
5.0

Customer did not leave a comment.

heather V. 
Rating:
5.0

Everything's was great

Gregory B. 
Rating:
3.0

Customer did not leave a comment.

RANDY A. 
Rating:
5.0

Customer did not leave a comment.

STEVE M. 
Rating:
4.0

Customer did not leave a comment.

Ken W. 
Rating:
4.0

The return process was swift and pleasant. Personnel receiving the truck was very polite and helpful. Thank U

Gurdev S. 
Rating:
5.0

Customer did not leave a comment.

Lindsay H. 
Rating:
5.0

Customer did not leave a comment.

jonathan F. 
Rating:
5.0

Customer did not leave a comment.

Brent C. 
Rating:
5.0

Customer did not leave a comment.

Savannah D. 
Rating:
5.0

Customer did not leave a comment.

STEVEN M. 
No reviews have been submitted for this location.

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