Customer Reviews for Vic Auto Repair

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Vic Auto Repair

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Lisa H. on

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Maybe a walk through just as far as the controls of the truck. It took me a few minutes to figure the tow/haul light being on at first. I thought it meant the parking brake or something was on. Had a yellow lit up trailer. I had no idea and the place was closed. Aside from that it was great.

Danny K. on

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Nothing, the whole experience was just great

Thomas O. on

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location is closed Monday thru Friday. you gave me a pickup day of monday.

James D. on

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Make sure the personnel knows how to work the website!

Jessica G. on

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Customer did not leave a comment.

Stephen M. on

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No one was at the location. had to drop off keys. Called to make sure someone knew we left truck.

Nayda A. on

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Very friendly. Thank you.

JOSEPH M. on

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Vick was very helpful and patient with our situation. Would recommend or use this location again.

PETER K. on

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The issue is at the Pickup - no one could tell me where the drop-off would be, they said I had to call when I got at destination. Being Sunday - the number did not answer and had to use a smart phone to find a drop-off which takes a 26' - and FYI- Google does not show this location, the owner had to stay on phone with me, I had blocked traffic, Police showed up and gave me help. The owner himself told me that Google sends most of the traffic past him, this man should get more of your work, I recommend him !!

CHARLES F. on

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Joseph M. on

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KENNETH B. on

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When I return a piece of equipment I should not have to move it around and put it where the people wanted I do not work for U-Haul that is not my job the people should have the equipment on hand to put the stuff where they wanted

Bill W. on

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Edward H. on

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Spencer Y. on

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Jeff T. on

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bryane K. on

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This was not where I reserved the trailer. I was assured that it was available on Ocala. Poor customer service.

James M. on

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Need bigger sign out front

William H. on

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William H. on

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I return the trailer at this location Sunday at 1:20 PM (hours 7 am - 7 pm) but, the location was closed.

William H. on

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The drop-off was quick and easy.

David B. on

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DIANE G. on

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AUTUMN C. on

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DAVE F. on

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Have local agent be able to book the reservation for me

Mary T. on

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I did not choose this location but one within 2 miles of where I unloaded.It was a 20 mile drive.The drop off site was closed...a neighbor came out to tell us where to park and drop keys.I received no vehicle receipt for return.

Mark D. on

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raymond Z. on

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Drop off was 11 AM. Owner absent. Dropped keys in box. Met on a previous move. Found him cordial and of help.

Jeremiah C. on

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Frank S. on

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Nothing. Couldn't be better.

Dennis B. on

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MATT K. on

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The self check out wouldn’t load the camera to take a picture of myself. I had to cancel the reservation and make another one so the uhaul rep could manually check me in. The uhaul rep wasn’t very knowledgeable about the self check in and it took a while for us to figure out that i was set up for the self check in.

TOM W. on

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Have someone there when the web site says you are open. Also, have someone answer the phone that is listed as to call. I drove by later and it the trailer was moved. It would of been nice to receive a phone call that the trailer was processed and that I turned all the right paper work in.

William R. on

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Awesome

Mark C. on

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Karen W. on

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David K. on

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After hour drop off. Did not interact with personnel.

BARBARA P. on

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Shayne K. on

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No improvement necessary!

Taryn F. on

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GREGORY P. on

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Vic's customer service was absolutely the best. You can tell that he cares for his customers.

STEVEN S. on

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dawn W. on

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German U. on

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John C. on

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He was very helpful especially when I find out that the other place gave the wrong truck. If it wasn't for his help they would charge me for the extra mileage. I was very happy.

JOHN-WESLEY S. on

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John Wesley S. on

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ADRIAN L. on

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stacy W. on

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He was very nice and helpful Thank you very much Excellent !

Sharon W. on

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Olga B. on

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Very friendly and helpful lots of trucks n trailers to choose from.

Rick M. on

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Equipment was not serviced, broke down, had no AC! I should've been given a full refund!

CHUCK F. on

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I drive an extra ten miles out of my way to use this location as I have had bad experiences at locations closer to my home on Route 466

John M. on

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CHUCK F. on

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The location of my pick up and drop off was changed the night before I needed to travel. I was notified by email with no time to make other arrangements. I would never recommend the original location where my reservation was made. I was forced to 20 miles in the wrong direction to pick up and to drop off the trailer. Had I been notified in advance, I could have made other arrangements. Next time, I will start with Budget. - Sorry but the location on Rt 466 did this even after I stopped in the weekend before my trip to confirm there would be no problem.

Kenneth W. on

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BRYAN D. on

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JAMES M. on

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No one was there and the place looked like a junk yard.

DANIEL C. on

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Olan T. on

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Tried to fix the pick up problem. Good

Doug C. on

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BILLY F. on

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After I picked up the trailer, I received a text and email stating the drop off location was changed. I called your customer service and basically got a response of "sorry". Based on these experiences, I will probably look somewhere besides U-Haul next time

CLIFFORD C. on

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It's not possible to get better. Vic was great, he went above and beyond to help us with our move.

TIMOTHY Z. on

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I feel like I was given one price on the phone and then I was charged a higher price once I got there to rent the truck. I am grateful that Vic was there on the weekend and hooked me up with the truck as agreed.

Andrew S. on

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randall R. on

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NICOLE L. on

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Roger K. on

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ROBIN S. on

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The location was nice the pick up fast and friendly and the manager was so helpful. I will recommend to all my friends in this area.

AL MAHDI I. on

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After hour drop off, therefore I did not see the location. A polite gent did walk out after we dropped off. Friendly exchange. Overall, a very pleasant U-HAUL experience.

Vaqua J. on

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The customer service was outstanding.

ELISE B. on

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this place was great. the owner came out and greeted us. showed us where to park. and was very pleasant! more business like.

GAYLE C. on

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Robin B. on

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Excellent service, if I ever need U-Haul services again I would go to Vic's Auto Repair again. He was very Helpful and very efficient. I would recommend him to anyone who needs a U-Haul.

JOHN Z. on

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Excellent customer service. Very friendly and accommodating.

CHARLENE W. on

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I believe 'Vic' very well manages this location and his hours for pickup or dropoff are a priceless tool for the consumer. Thank you Vic.

Jason B. on

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Great service. I would highly recommend.

TRACY D. on

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RONALD P D. on

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monnie B. on

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Jim J. on

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Owner/operator was super friendly, nice, polite and very helpful. Will do business with him again if I need to rent trailer or truck. His business is out in the country, so he might not be convenient for people in town. But he is only about 5 miles from my house and is ideally located for me.

RICHARD T. on

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Shawn S. on

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Randolph D. on

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DAVID B. on

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Vic was awesome - very helpful and pleasant.

AUTUMN G. on

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TIM M. on

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TERESA L. on

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TERESA L. on

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DARRAN M. on

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Have the rental closer to me

JANE S. on

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WILLIAM T. on

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I sent my reservation in on line to one location and then it got change to a different location and the owner of the new location had to call me. I was not email or called about the change

DAVID J. on

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charles J. on

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DANIEL O. on

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make sure truck drives straight. it was in need of an alignment. made for a very tiring 1000 mile drive fighting to keep truck in my lane.

BRENDA H. on

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MARY I. on

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I don't believe this location carries supplies. Not really sure though. I haven't needed any, but didn't notice any. Otherwise, very friendly staff and pleasant to do business with.

JOSUE S. on

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your customer service were rude and not helpful at all , when my wife book a rental on line , she enter gainsville to orlando, when I arrive at the location , they were no turcks available on this trip and rerouted me 1 hour away from gainsville. they had no consideration for anyone.

TIMOTHY G. on

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BRIAN N. on

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They (1st location for drop) would not accept the trailer. They sent me to 2nd location and told me that they were open.. They were not.. I had to call central command to get the new drop off location approved.. Terrible experience.. Worst I have had with Uhaul..