Customer Reviews for Vic Location
(U-Haul Neighborhood Dealer)

86 reviews

1488 Transcanadienne   Grand-Remous, QC J0W1E0

(873) 429-0074

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 10/5/2022: Closed

Services at this Location:

Contact Us

(873) 429-0074

1488 Transcanadienne
Grand-Remous, QC J0W1E0

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5 pm
  • Sun: Closed
Special Operating Hours
  • 10/5/2022: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

JEAN-DENIS P. 
Rating:
5.0

Customer did not leave a comment.

Mathieu L. 
Rating:
5.0

Verify the check engine light that remained lighted, the boss of Vic Location was advised of this, also the steering wheel mechanism seemed loose, but the vehicle itself seemed clean enough, also the gasoline tank when we filled her up registered only 3/4 full. But apart from that everything went OK 👍

France G. 
Rating:
3.0

Customer did not leave a comment.

Stephan C. 
Rating:
5.0

Customer did not leave a comment.

PATRICK C. 
Rating:
1.0

Frauduleux, vole sur ma carte de crédit ! J'ai transmis une plainte et je n'ai jamais eu de retour sur celle-ci. Service Frauduleux

Carole S. 
Rating:
5.0

Customer did not leave a comment.

Karl B. 
Rating:
4.0

Customer did not leave a comment.

JEAN-SEBASTIEN N. 
Rating:
3.0

Customer did not leave a comment.

Johanne M. 
Rating:
5.0

Customer did not leave a comment.

Michel L. 
Rating:
1.0

When I take the trailer I was told I can drop it at other UHaul. I pay an extra fees to drop at a different location. On my contract I choose to drop to another UHaul. I thought I can do that since. The person at UHaul location When I drop was not there. I call him and he told me I can drop there. I get charge another 150$. I call UHaul why should I pay 2 time for an extra. My rental was not finish I still have a day left. I did call UHaul but they told me it's to late. First UHaul tell me something wrong I can't leave to another place because I get charge. I should be able to make a modification since I return before. Also charging me 150$ it's very cheap. I did pay more than 320$ to rent a trailer for 2 days. What is that? You make money on my back, your staff are not able to process information and informe customer when I can. Impossible to have a service in French. Very bad experience

Yohan B. 
Rating:
2.0

Nobody was on site, site not secured, i was able to circulate in their site and drop the trailer myself without any help...

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Clement M. 
Rating:
5.0

Customer did not leave a comment.

Olivier R. 
Rating:
5.0

Customer did not leave a comment.

Richard R. 
Rating:
5.0

Customer did not leave a comment.

Martin S. 
Rating:
2.0

It's the only drop off location for hundreds of kilometres, so I would recommend it. But when I stopped by at 1pm on a work day to return my rental 3 hours ahead of schedule, the door was locked. I then dropped my key in the lock box beside the door and proceeded to the "after hours return" webpage where I was asked to take pictures that I couldn't take ( milage and fuel gauge) because I could no longer turn on the truck ( since the keys were locked in a drop box). The location was plowed and easy to get in to, but I was expecting someone to be working at 1pm on a business day

ADAMB JOHN G. 
Rating:
5.0

Rien toute est parfait merci beaucoup

PATRICK B. 
Rating:
4.0

Customer did not leave a comment.

MARC F. 
Rating:
5.0

Customer did not leave a comment.

Érick G. 
Rating:
1.0

3 times I went to drop off trailers and Vianney was so rude and impolite. I plan on never returning there ever. 3 times I had no greetings and this time he even went and ripped off my contract out my had without me even giving him. Someone needs to talk to this guy.

Maxime L. 
Rating:
3.0

Customer did not leave a comment.

Marc-André D. 
Rating:
5.0

Customer did not leave a comment.

Francois C. 
Rating:
4.0

Porte de boîte arrière très dure à ouvrir et à fermer et camion extrêmement dure sur l essence

Érick G. 
Rating:
1.0

IT took really long before we had our receipt and before

Marc B. 
Rating:
4.0

LA DESCRIPTION DU TRAILLER POUR LE VEHICULE CHOISI PAS TOUT A FAIS CONFORME ETRE PLUS CONNAISSEUR QUEL QUE CHOSE COMME SA

Les Auto E. 
Rating:
1.0

Answer question when someone call.

REMI G. 
Rating:
5.0

Customer did not leave a comment.

François S. 
Rating:
5.0

Customer did not leave a comment.

François S. 
Rating:
5.0

Customer did not leave a comment.

Sylvain B. 
Rating:
5.0

Customer did not leave a comment.

JEAN CLAUDE H. 
Rating:
3.0

Customer did not leave a comment.

Luc L. 
Rating:
5.0

Customer did not leave a comment.

Genevieve R. 
Rating:
5.0

Customer did not leave a comment.

BILLY D. 
Rating:
5.0

Customer did not leave a comment.

MARIO G. 
Rating:
4.0

Customer did not leave a comment.

Marc-Antoine M. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE F. 
Rating:
5.0

Customer did not leave a comment.

Guy B. 
Rating:
4.0

Customer did not leave a comment.

julie G. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Guy B. 
Rating:
3.0

Tester les équipements avant de les louer pour être sûr qu'il fonctionne pas les tester quand le client arrive pour partir avec!!!le service a été bien malgré tout!

Tomy L. 
Rating:
3.0

3/5 for actual location. 0/5 for making me drive there from Ottawa. I was forced to pick this up 2.5 hours out of Ottawa (my original location). I have no idea how a company as large as U-Haul can sit around with so many trucks and all the corporate money and force people in a city like Ottawa to go 2.5 hours out to the middle of nowhere, after only notifying me the day before. I called customer service, and the agent rudely told me I simply had no choice and would not be helped any further in the matter and simply had to "suck it up." As if a 5 hour-total commute from Ottawa to Grand Remous and then back to Ottawa wasn't utterly unreasonable. The location itself was fine, the fastest service with U-haul I've ever had because it was one person and no line. 3-stars was because the gas was at HALF to start, which felt like an insult since I was already driving an extra 2.5 hours, so it felt like I was being forced to pull over for gas. And then the truck itself had weird sand in the seating area. I will be filing a larger complaint as a reasonable switch in preferred location to actual location cannot be over 100km, this is predatory penny pinching.

Owen M. 
Rating:
5.0

Customer did not leave a comment.

Junior D. 
Rating:
4.0

Customer did not leave a comment.

Charles P. 
Rating:
5.0

Customer did not leave a comment.

Bruno J. 
Rating:
5.0

Customer did not leave a comment.

William-Henri T. 
Rating:
3.0

Employé pas très sympathique. Et, il m'avait dit que si je ramenais le camion le 27/05 pour 08h00, il n'y aurait pas de facturation d'un jour supplémentaire. De plus, votre site ne marchait pas quand j'ai voulu vous envoyer la photo du niveau de gaz qui était légèrement en dessous de la moitié. Dernière chose, après 20 km, le niveau de gaz était déjà tombé à 1/4?????? Donc, je dirais. Double arnaque.

Philippe M. 
Rating:
5.0

Customer did not leave a comment.

Marion F. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

JULIEN B. 
Rating:
5.0

Customer did not leave a comment.

Michel C. 
Rating:
3.0

Truck inspection with customer Before pick up

Luc L. 
Rating:
5.0

Customer did not leave a comment.

grace M. 
Rating:
5.0

Le patron de bic location très sympathique et très courtois. Merci à toi pour le bon service

Luc V. 
Rating:
5.0

Customer did not leave a comment.

Emmanuel L. 
Rating:
5.0

Rien tous etais parfait les service lacceuil tous quoi

Nicole L. 
Rating:
5.0

Très sympathique!

Jérôme C. 
Rating:
3.0

A little bit more prepared

Steven G. 
Rating:
5.0

Customer did not leave a comment.

alain T. 
Rating:
5.0

Customer did not leave a comment.

Julie C. 
Rating:
5.0

Customer did not leave a comment.

Carole-Anne J. 
Rating:
5.0

Customer did not leave a comment.

jerry B. 
Rating:
5.0

Très satisfait .

Gaétan B. 
Rating:
5.0

Customer did not leave a comment.

Jean D. 
Rating:
5.0

Vic location excellent service

Claudiane R. 
Rating:
5.0

very good and helpfull

Matin P. 
Rating:
2.0

J,ai fait affaire à deux endroits pour avoir une remorque de 5 x 8 pieds, au début c'est oui, après c'est non. Beaucoup d'incertitudes malgré le fait que j'ai donné ma carte de credit et on me dit que c'est possible que quelqu'un le réserve pour un one way et que le client one way passe avant??? Avant quand c'était à Mont-Laurier, cela avait très bien été....

RONA M. 
Rating:
5.0

Recevoir une facture detaillée serait apprecier je n'ai pas recu ni facture papier ni facture electronique et j'aVais communiqué avec mon assurance qui m'a confirmé que j'etais assuré pour une location de remorque et le monsieur n'a jamais voulu m'enlever l'assurance il m'a dit qu'elle etait obligatoire Très dececant de payer pour une chose qu'on a deja

BERTRAND R. 
Rating:
2.0

Vraiment le service informatique ne fonctionnais pas nous avons perdu du temps au comptoir en plus d avoir fait une réservation

Julie L. 
Rating:
4.0

Service de retour sur le tableau de bord n'a pas fonctionné pour moi et étais en anglais. Et camion style pick-up devrais être offert pour louer aussi à cette succursale. Merci

herve D. 
Rating:
4.0

Customer did not leave a comment.

DIANE D. 
Rating:
5.0

Tout etait parfait.

Jean L. 
Rating:
5.0

Je devais déposer mon trailler dans une ville où finalement Uhaul n'offrait plus de point de dépôt j'ai du me rendre dans une autre ville à 40 minutes plus loin

Jocelyn D. 
Rating:
3.0

all good

William M. 
Rating:
5.0

Customer did not leave a comment.

Jonathan G. 
Rating:
5.0

Bon service, camion en excellent etat...une très belle expérience merci a l équipe U-haul

Jonathan G. 
Rating:
4.0

Keep the trucks gassed up only 1/4 tank when picked up had no idea how much gas to put in when I returned it so I wasted money putting in to much

William M. 
Rating:
5.0

Customer did not leave a comment.

Mathieu B. 
Rating:
5.0

Customer did not leave a comment.

Frederic V. 
Rating:
5.0

Excellent service au comptoir de Vic Location à Grand-Remous !

Tristan D. 
Rating:
5.0

Customer did not leave a comment.

Marcel C. 
Rating:
4.0

Excellent service, le monsieur m'a même appelé pour me prévenir qu'il fermait entre 12h et 13h.

Steve C. 
Rating:
5.0

Personne accueillante et un très bel emplacement

PIERRE L. 
Rating:
2.0

J'ai réservé un camion 17' à Mont-Laurier et l'accord était que je pouvais venir le chercher à 7:30 am le samedi hors vendredi tard en après-midi, je reçois un appel de uhaul, pour confirmer un camion de 20' et que je devais aller le chercher à Grand-Remous pour 10h am ??? Quand je lui ai mentionné que ce n'était l'entente, il m'a dit de m'adresser au superviseur une certain Rock qui lui m'a dit que c'est la politique de uhaul, puis me dit que Grand-Remous n'est pas plus de 15 minutes de Mont-Laurier. (39 km) désolé mais pour le faire en 15 minutes aurait fallu que je roule à 130km Donc Uhaul se réserve de changer l'heure, la grosseur du camion et le lieu quelques heures avant la date et l'heures qui avaient été convenus. Comme ça, ça nous permet pas d'avoir le temps de voir ailleurs. Rendu a Grand-Remous, nous avons tombé sur une personne qui nous dit qu'il ne connait pas ça, et que c'était la première fois qu'il faisait une location ( car c'était long avec l'informatique ) puis on a fait le tour du camion et il nous dit je dois vérifier l'huile, pourquoi il n'a pas fait cette étape avant l'heure prévu? Très mauvais service!

CHANTAL D. 
No reviews have been submitted for this location.

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