Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I pulled up I couldn’t find the proprietor. She was having a smoke break and appeared to be watching videos in a side room. The store smells like cat urine. It appears that the store has not been cleaned in decades and still carries merchandise from the 1980s.
Though I was clear that I wanted to drop off my unit in Rochester, MN she added Winona,MN as my drop-off.
Eric V
Rating:
5.0
Customer did not leave a comment.
DAREN W
Rating:
4.0
Customer did not leave a comment.
Douglas B
Rating:
5.0
Customer did not leave a comment.
MICHAEL L
Rating:
5.0
Many time customer and Vicks is always great to work with.
KIM N
Rating:
4.0
Nothing, your awesome. You went above & beyond. You understand when I was running late and let me rent for another day without penalties. Thank you so much for being there when needed
Rebbecca B
Rating:
3.0
Make sure the trailers are clean. Ended up with grease all over the furniture
Karri A
Rating:
2.0
Pick-up location did a fine job, however my lack luster rating was due to when I booked the reservation, it was set for the wrong day (pick-up) and I had to drive an extra 32 miles while trying to problem solve on my phone the entire time to procure another trailer.
Jason K
Rating:
5.0
Customer did not leave a comment.
James Y
Rating:
5.0
Friendly personal and very professional
Rick P
Rating:
4.0
Customer did not leave a comment.
CHASE C
Rating:
5.0
Customer did not leave a comment.
Rodney H
Rating:
3.0
Customer did not leave a comment.
Sean B
Rating:
5.0
Customer did not leave a comment.
VALERIE C
Rating:
5.0
Customer did not leave a comment.
JOSHUA A
Rating:
5.0
Customer did not leave a comment.
Larry H
Rating:
3.0
The drop off locations was also changed with consulting the customer, Adding an additional half hour of travel time and gas usage for the rental. The staff at the facility were accommodating and personable.
STACEY H
Rating:
5.0
Customer did not leave a comment.
LEE C
Rating:
3.0
Customer did not leave a comment.
Donovan C
Rating:
5.0
Customer did not leave a comment.
Mike L
Rating:
1.0
We had to argued over $4 worth of gas. He wanted us to fill the tank four of pocket when we got it at the location with 7/8. We called the pickup location to make sure we were reading everything correctly and the paperwork was correct it was all correct. We have pictures and everything and when we left told us he was gonna charge $30 for gas we are waiting on that charge to hit so we can dispute.
CHRISTOPHER B
Rating:
5.0
Nothing to change at this location! They were awesome to deal with!
Jared T
Rating:
5.0
Customer did not leave a comment.
Kyle E
Rating:
4.0
Customer did not leave a comment.
Vince K
Rating:
4.0
Customer did not leave a comment.
Dan S
Rating:
5.0
Customer did not leave a comment.
Debora S
Rating:
4.0
Customer did not leave a comment.
Randy S
Rating:
5.0
Customer did not leave a comment.
SUSAN V
Rating:
1.0
Technology was lacking. I was the only customer but it still took almost an hour to pick up one trailer. I had to provide all of my personal details multiple times because the store computer was not functional, the owners phone didn't complete the transaction, and we had to walk to the owners house to use his computer there to finish my reservation.
Kevin K
Rating:
5.0
Great customer service
Thomas K
Rating:
4.0
Customer did not leave a comment.
Todd A
Rating:
3.0
Customer did not leave a comment.
NATE V
Rating:
5.0
Nothing.
THOMAS C
Rating:
5.0
I can’t think of anything
Michael G
Rating:
3.0
Customer did not leave a comment.
Rex W
Rating:
5.0
Customer did not leave a comment.
Timothy R
Rating:
5.0
Customer did not leave a comment.
Rodney O
Rating:
5.0
Customer did not leave a comment.
Rhonda M
Rating:
4.0
Customer did not leave a comment.
Tracy G
Rating:
5.0
Customer did not leave a comment.
Joseph M
Rating:
5.0
Customer did not leave a comment.
Larry M
Rating:
5.0
Customer did not leave a comment.
Larry N
Rating:
5.0
Customer did not leave a comment.
Cameron H
Rating:
5.0
Customer did not leave a comment.
LARRY M
Rating:
5.0
Customer did not leave a comment.
Kevin F
Rating:
5.0
Customer did not leave a comment.
Debbie D
Rating:
5.0
Customer did not leave a comment.
Josie H
Rating:
4.0
Customer did not leave a comment.
james d
Rating:
5.0
The experience was easy, people very efficient, truck was clean, customer service was very specific, informant, and kind.
Jason S
Rating:
5.0
Customer did not leave a comment.
Larry P
Rating:
5.0
Customer did not leave a comment.
Kent G
Rating:
3.0
Customer did not leave a comment.
Mary N
Rating:
5.0
Office smell better
William M
Rating:
5.0
Customer did not leave a comment.
John S
Rating:
3.0
Customer did not leave a comment.
Daniel B
Rating:
5.0
Customer did not leave a comment.
Kevin S
Rating:
5.0
Nothing your amazing the way u are
CoreyDuitsman E
Rating:
5.0
Customer did not leave a comment.
JASON F
Rating:
4.0
Very friendly
JUSTIN V
Rating:
5.0
Customer did not leave a comment.
MIKE L
Rating:
5.0
Customer did not leave a comment.
Jane K
Rating:
5.0
Customer did not leave a comment.
Tony L
Rating:
3.0
Customer did not leave a comment.
Brian B
Rating:
5.0
Customer did not leave a comment.
Mike G
Rating:
5.0
Great customer service and very helpful and easy to work with.
JODI G
Rating:
5.0
Very friendly, and understanding, cute little store inside. Recommend everyone to stop and see Vicks Corner World!!!
Jennifer C
Rating:
3.0
Customer did not leave a comment.
Mike P
Rating:
3.0
Customer did not leave a comment.
MIKE H
Rating:
3.0
Pay attention to the details
Clare W
Rating:
5.0
Your computer system was operating with no glitches or waits or today. Keep it up!
DEAN G
Rating:
5.0
Customer did not leave a comment.
Clark A
Rating:
5.0
Customer did not leave a comment.
Larry L
Rating:
4.0
Thanks for making the pick up process easy and the trailer ready to go.
Jim F
Rating:
5.0
Customer did not leave a comment.
David B
Rating:
5.0
Customer did not leave a comment.
STEPHEN D
Rating:
5.0
My experience was better than I anticipated.
David S
Rating:
3.0
Customer did not leave a comment.
DARLENE C
Rating:
5.0
Customer did not leave a comment.
Andrew G
Rating:
3.0
Customer did not leave a comment.
Dennis L
Rating:
5.0
No issues with drop off.
Tammy C
Rating:
5.0
Customer did not leave a comment.
ramona f
Rating:
3.0
Customer did not leave a comment.
tom n
Rating:
5.0
Customer did not leave a comment.
Zach W
Rating:
5.0
Good availability of equipment easy to get in and out would recommend
Michael T
Rating:
3.0
Customer did not leave a comment.
Douglas S
Rating:
2.0
Owner of establishment smoking inside the building. The 25’ truck that he “didnt have” was there all weekend. When I asked him about it he said it was fine and asked why I didn’t rent it? It was because your phone person said it wasn’t available.
Dustin B
Rating:
4.0
The trailer was clean but there was a soft spot in the middle of the floor.
Derek S
Rating:
3.0
Customer did not leave a comment.
Bryan C
Rating:
4.0
Customer did not leave a comment.
Michael M
Rating:
2.0
Truck only got 6 mpg or it really wasn't full of fuel to start. Cabin smelled of smoke.
