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JEFFREY D
Customer Reviews for Vicks Corner World
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice service
Monte JGood Experience. Friendly
KEITH GIt's Vick's Corner. If you know, you know!!
Stephanie SThe moving van had popcorn in the cab and it looked like it hadn't been cleaned as the rules state. I had originally booked the 15' moving truck from Spencer and was told the day before that it had broke down and so I had to go get the one in Spirit Lake. The company didn't even offer to drive it down to where I had originally booked from. Just assumed that either I drove to get it or I didn't rent it.
Tiffany OWe’ve rented from UHaul several times in the last couple years to move college kids. This location is very convenient. Didn’t have to wait for help for a long time like we’ve had to do at other locations in Omaha and Ames. Friendly people! Spacious area to maneuver trailers around. And cats! Maybe not a positive to some, but these cats only interested in you if you’re interested in them.
RICK HVery friendly
Keith PExcellent U-Haul location - Very professional and easy - Perfect faultless transaction
HARRIS BVery happy with the drop off staff..
James HWhen returning the truck, Vick was very rude and grumpy. The inside of the store was dirty and full of smoke. Based on my experience with these two locations, I will not be renting from U-Haul in the future. I am extremely disappointed.
RICHARD MThe man working at Vick’s Corner in Spirit Lake Iowa location is always friendly and in a great mood! I could sit a talk with this old timer for HOURS! 100% recommend!
Todd BEverything was a nightmare okay. No one knows what anyone is doing the app doesn't match reality, the people who call you have no idea what is said in the app, and are totally unwilling to do what it takes to keep your purchase valid. I may have rented a 25 ft truck in Spencer and it was okay and I paid for it and when I called you guys said you'd be open and you weren't, and then that's my fault don't tell me you're going to be open if you're not. So I was screwed. 40 miles and the other direction I've got to plan to go get a U-Haul. Tragic. I had to call him six times at least to tell them you said you'd give me a mileage discount because they just refused to remember they said so. Yeah lady it sounds great at the time but we never plan on doing it. And the app itself and the way it recommends movers is a nightmare. In fact I had to call the police over my movers. They left me high and dry and stole my money.
Jacob AIt was closed with very little signs of where I should put the truck. Got there at 6PM, sign said closed at 8PM.
MUKWA OAll went well
ARNOLD CWhen I pulled up I couldn’t find the proprietor. She was having a smoke break and appeared to be watching videos in a side room. The store smells like cat urine. It appears that the store has not been cleaned in decades and still carries merchandise from the 1980s. Though I was clear that I wanted to drop off my unit in Rochester, MN she added Winona,MN as my drop-off.
Eric VMany time customer and Vicks is always great to work with.
KIM NNothing, your awesome. You went above & beyond. You understand when I was running late and let me rent for another day without penalties. Thank you so much for being there when needed
Rebbecca BMake sure the trailers are clean. Ended up with grease all over the furniture
Karri APick-up location did a fine job, however my lack luster rating was due to when I booked the reservation, it was set for the wrong day (pick-up) and I had to drive an extra 32 miles while trying to problem solve on my phone the entire time to procure another trailer.
Jason KFriendly personal and very professional
Rick PThe drop off locations was also changed with consulting the customer, Adding an additional half hour of travel time and gas usage for the rental. The staff at the facility were accommodating and personable.
STACEY HWe had to argued over $4 worth of gas. He wanted us to fill the tank four of pocket when we got it at the location with 7/8. We called the pickup location to make sure we were reading everything correctly and the paperwork was correct it was all correct. We have pictures and everything and when we left told us he was gonna charge $30 for gas we are waiting on that charge to hit so we can dispute.
CHRISTOPHER BNothing to change at this location! They were awesome to deal with!
Jared TTechnology was lacking. I was the only customer but it still took almost an hour to pick up one trailer. I had to provide all of my personal details multiple times because the store computer was not functional, the owners phone didn't complete the transaction, and we had to walk to the owners house to use his computer there to finish my reservation.
Kevin KGreat customer service
Thomas KNothing.
THOMAS CI can’t think of anything
Michael GThe experience was easy, people very efficient, truck was clean, customer service was very specific, informant, and kind.
Jason SOffice smell better
William MNothing your amazing the way u are
CoreyDuitsman EVery friendly
JUSTIN VGreat customer service and very helpful and easy to work with.
JODI GVery friendly, and understanding, cute little store inside. Recommend everyone to stop and see Vicks Corner World!!!
Jennifer CPay attention to the details
Clare WYour computer system was operating with no glitches or waits or today. Keep it up!
DEAN GThanks for making the pick up process easy and the trailer ready to go.
Jim F