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DAWN C.
Customer Reviews for Video News
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The guy that helped us, checked us in was excellent.
Patrick B.I believe it was the store owner who assisted me with dropping off the trailer. He was very pleasant & professional. I will definitely return here.
Ricky L.Was closed. so we just dropped off the truck and put the keys in the slot
Paul L.Great customer service
Ana P.This location was very helpful & pleasant. Although took my complaint of NO A/C with some minimal concern & made note on scrap paper. Seems they were unable to offer any other compensation since it was already set by U-Haul.
kevin M.The AC worked fine, but the blower only worked intermittently.
Susan K.Bob was extremely courteous, welcoming, and friendly. This is a happy place!
Dana S.Very friendly gentleman checked me in.
William K.Easily accessible, and was able to get the size truck we needed. Very happy customer 😀
David C.Your employee on duty was very helpful unhooking and placing the trailer in its proper place. Thank you
kellerman W.Nothing, everything went well.
ANTHONY M.Staff was very helpful
Arland B.originally place order with Pearl paints -- they totally botched the order, totally
Jodi S.The drop-off location was fine, but it was difficult settling the bill properly. I was told if I turned the truck in early, my cost would be prorated. It was not. I will be contacting U-Haul separately to understand why I pay for an extra 1 1/2 days when I turned the truck in early, allowing it to be rented to others. That means U-Haul potentially gets double the money for rental on the same truck. The truck mechanical operation was perfect, however, and I was able to accomplish the move easily.
Kyle H.Everything was perfect! Thank you!
Arthur K.Love the Leesburg location
Lane G.The owner was very pleasant and extremely helpful. I was surprised by amount of professionalism the owner exuded. I found his location with ease being right of us 441 helped.
edmond B.Staff was extremely friendly and very helpful also looked over equipment and helped you assure all lights were working properly and hitch was secured probably before leaving
Paul M.Very clean and welcoming. The drop off was very easy and the owner was very nice and friendly . He treated me like a person and not just a number. After a long day of traveling he gave us bottled water and a very friendly send off . This location and the owner were the best ! 👍
STEVE W.Gentleman that helped connect trailer was professional and friendly
Richard B.The owner is very very nice and helpful I will definitely rent from him again
NICHOLAS P.The gentleman who took care of me was very helpful and pleasant.
David W.The man was nice by the truck quality sucked
Kaecee M.The man was friendly, professional, thorough & kind. I put his store # in my contact & whenever we need a truck or trailer we will definitely rent from this location. Good job!
Jan Rae F.Bob was great!
Linda G.Stay as far away from this clown as you can . He lies, he is rude and he gives UHaul a bad name. there are numerous other dealers in the area that are great go to one of them that will be honest with you, respect you as a paying customer and respect the UHaull name
Lynn M.Very helpful and attentive to customers. Will continue to rent from him.
Scott S.Definitely would recommend this U-Haul to people in need of a rental truck. Owner is very nice, friendly and professional. Thanks.
DIANE B.Very courteous and friendly service. I won't ever go to a different location. The owner is one of the friendliest people I have ever met in my life. 10/ 10 would use his location again.
SCOTT L.Customer service was excellent this location I will definitely use and recommend in the future. Bob was so pleasant to deal with.
Mike A.Place was great owner awesome. Even helped us in the rain
Peggy S.Fantastic and friendly
Richard K.The Auto transfer it was on very good conditions and clean thanks
jose M.The guy is a liar but not recommend anyone to go there
Kurt C.Thank you so very much ,. Your the best.
TONJA M.Everything worked out great on problems with equipment
Brett P.Bob was absolutely Awesome. No complaints
LARRY A.The loading provider, Ready & Reliable, was the worst we've ever had and when we reported their poor workmanship they lied about everything. They even denied receiving cash payment.
Gene P.Let them offer a van of some sort!
MARK R.This is the best location,the location owner is so friendly and he remembered me from a phone call earlier, I was impressed 👍
Gene M.When a customer makes a reservation for a pickup and drop off location over a month in advance, you could do something to accommodate for that. My pickup location in fort Pierce at Mr B's, was a horrible experience. The truck was filthy and now all of my household furnishings and boxes smell like gasoline. I have explained this and I keep getting the runaround and nobody is contacted me back. If anybody cares, my number is 352-299-5131. I have a lot to say and I need to be compensated for my troubles, my inconvenience and the extra stress that was added on to my shoulders. I already am doing a very stressful thing by moving, I certainly didn't need U-Haul adding to it
Laurie H.Bob was excellent he did everything he could to make my experience enjoyable. They didn't have my reserved trailer they gave me a bigger trailer which I couldn't use. Than the storage unit I had reserved was not available.
Jerry D.Good guy, very efficient and helped me lift the tongue off the hitch.
Kenneth S.I can't think of anything
pamela J.Excellent and friendly customer service.
david M.Wonderful customer service! A+
karen P.Great customer service 👏
linda L.Fantastic experience end to end. I would chose this service from these locations every time if I had to do it again!
Steven S.It was a pleasure doing business with them, he was very friendly and eager to be of assistance.
JOHN N.Very helpful
Nelson N.The gentleman who helped us with the rental (I wish I could remember his name), was very friendly and helpful.
Denice G.The size truck I ordered was not available. The owner wanted me to take a smaller truck. I refused. Called local office in Gainesville and the gave me a 26' truck. I paid more in gas than expected because of this. Was not in the budget to spend 700 on gas.
Ann G.Agent did not explain the insurance option for one-way versus local rental. Agent did not print and give to me a copy of the contract that would have showed the cost of insurance.
Jim S.I rented 19.95 one way call me back
Diane S.Thank you for your help and kindness.
Kent C.Great friendly service!!!
DAVID S.