After I contracted the pick-up and drop-off, I received a call from one of your representatives to change the drop-off due to the number of trucks going to that location. I agreed, it added twenty minutes to the drop-off journey as well as miles on the truck. Much to my surprise and disappointment, I received an additional mileage charge resulting to the drop-off change. Other than that, it was a good experience.
KENNETH M
Customer Reviews for Village Liquor
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The access process to retrieve the key And I didn’t like that i wasn’t told in advance that I wasn’t renting the truck from a certified dealer or actual UHaul store. Didn’t like the surprise.
Sandra Hthe employees didn't know anything about the truck or even how to fill out the paperwork, in fact asked me to drive to the main location 10 miles away?
Alan D