Customer Reviews for Vilna Family Grocery
(U-Haul Neighborhood Dealer)

Rating:

1.0

What I’m about to write is not about the truck or the place I picked up the vehicle! They were both great !! The problems I did have were with booking the truck first off I booked received a text that confirmed the reservation and gave me a confirmation number. Then another text saying if I needed to speak to an agent to text back yes so I did . Then o received another text saying that the reservation was confirmed and no one needed to speak to me. The next day I get a call telling me that there is no truck available for me at location that i had booked it at Needless to say I was a little pissed off ! I used some language that I shouldn’t have with the agent and instead of trying to resolve this she hung up on me . At no time did I personally attack her. All I was doing was telling her that it was their fault not mine so what were they willing to do to fix it . After that i took some time to cool off I called the Edmonton number explaining the situation they gave me a number I believe was in Ontario where I spoke with 2 different agents. Finally we came to an agreement. I was to pick up a bigger vehicle 80km away and return it to the same location. It was supposed to be finalized !The next day I got another call they said they had to confirm the contract?they said I was to pick up in vilna and drop off in Laclabiche their info was all wrong. So I was transferred to another agent and she was very good got everything straightened out and gave me a break in the mileage as well too bad they weren’t all as helpful and apologetic as she was . I wish I could say it was a good experience but it wasn’t and all that did was add stress to an already stressful time . Moving is a difficult chore and can be very stressful without worrying about a truck rental! Obviously your system needs to be changed one office doesn’t know what the head office is doing and vise versa!!!

Rating:

5.0

Good service and excellent service for that thank you yes why not

Rating:

5.0

No comments the person was polite quick and efficient very pleasant experience dealing with him

Rating:

5.0

So nice to have in a small village for the community

Rating:

1.0

Took 1hour 30min to get the truck because they never filled out the return on the truck when they received it. The guy I was dealing with was trying to run a grocery store and help me so I had to tell him my information while he was on the phone with someone and trying to be a cashier. In the end he made me phone the uhaul help line to just book it myself anyways. I was in a rush as I was hours away from my destination so we hopped in the truck and drove away only to get 14 minutes down the road to the nearest gas station because the truck was right on empty to find out the front tire was just about flat. This could have been prevented if the location guy would have done a walk around check on the truck which he did not. So we were stuck in the the middle of nowhere in a highway gas station waiting for 2 hours so the tire shop could send out a guy and change the tire. This was a very unacceptable way to run a location. The people I spoke with on the phone at uhaul to book the truck and to get the truck fixed where very helpful so I have nothing bad to say about uhaul service itself but the distribution location was an awful experience.

Rating:

1.0

The truck had not moved in months, Ice and snow covered the windshield and front. The battery was dead. I spoke to John from U-haul who was helpful, but all he could suggest was to drive back to Smoky Lake (the direction from where we came), to pick up a 26 ft truck (I ordered a 10 ft truck as we only had a bedroom to move). There was no service station in town to get a boost. I was able to borrow jumper cables, and after nearly an hour delay, finally got the truck started completely on my own. John offered a $50 refund on my rental. Nothing was ready for our arrival.

Rating:

3.0

When I rented; I didn’t expect that to drop it off, I would have to drop it off over 40 minutes away no matter which way I went to drop it off; even though there is a location that says “Rent Trucks and Trailers” at St. Brides which is 10 minutes out of St.Paul. It’s a piss off for sure. Don’t even get me started about having to pay a deposit that doubled my initial payment because I didn’t want to put it on a credit card that you had on file. Just pure procedural bullshittery.