Customer Reviews for Vince Auto Repair
(U-Haul Neighborhood Dealer)

110 reviews

1109 Front St   Hearst, ON P0L1N0

(705) 362-5584

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(705) 362-5584

1109 Front St
Hearst, ON P0L1N0

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Winston R. 
Rating:
5.0

Customer did not leave a comment.

FLORENTINA D. 
Rating:
5.0

Customer did not leave a comment.

LYNNE L. 
Rating:
5.0

Please grease the equipment so that it is easier to work with

MARIO B. 
Rating:
5.0

very helpful and friendly would go back again if l needed to rent again

Donald M. 
Rating:
5.0

Customer did not leave a comment.

DENISJ P. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

Customer did not leave a comment.

JORDAN T. 
Rating:
5.0

Customer did not leave a comment.

Yves C. 
Rating:
3.0

Customer did not leave a comment.

Jacques P. 
Rating:
5.0

Customer did not leave a comment.

MAURICE R. 
Rating:
4.0

Customer did not leave a comment.

roger T. 
Rating:
5.0

Great friendly staff!

ANDRE D. 
Rating:
1.0

Because of my experience with Uhaul I will never ever read from them again they have now overcharged me they told me that I was only paying $20 a day I just got a receipt in my email stating that it's $30 a day they've charged me cleaning fees which I was not charged supposed to be charged for the tires that I had on their Uhaul were bald and cracked not me well maintained at all I just about died on this trip and I travel from one side of Canada to another side of Canada with a 10 month old infant do not rent from U-Haul they will rip you off I have put in a complaint with them dudes escalations department they have call me back gave me a phone number that I cannot call back cuz it does not receive numbers I am still waiting for a reimbursement because it took 7 days longer than it was supposed to drive due to their summer Tires when they're supposed to have all season

Leslie L. 
Rating:
5.0

Everything was perfect.

josee C. 
Rating:
5.0

Customer did not leave a comment.

NOEL F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
5.0

Customer did not leave a comment.

GUY C. 
Rating:
3.0

Customer did not leave a comment.

Rob M. 
Rating:
3.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

Customer did not leave a comment.

STEPHANE B. 
Rating:
5.0

Absolutely very friendly and competent in there work field

SYLVAIN M. 
Rating:
5.0

I had to drive 3 hours to get my trailer. Hearst rep was great but your availability for smaller areas sucks.

Allen M. 
Rating:
5.0

Customer did not leave a comment.

Bryan L. 
Rating:
5.0

Very pleasant and efficient.

Jonathan B. 
Rating:
5.0

Customer did not leave a comment.

Joanne B. 
Rating:
4.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

ERNEST B. 
Rating:
5.0

Customer did not leave a comment.

ALAIN L. 
Rating:
5.0

Customer did not leave a comment.

ERNEST B. 
Rating:
4.0

Customer did not leave a comment.

Shane M. 
Rating:
5.0

Customer did not leave a comment.

Shelly R. 
Rating:
4.0

Customer did not leave a comment.

Ray P. 
Rating:
5.0

Vince was amazingly helpful! He went over and above for me. The u-haul online system needs some serious revamping though. Caused a lot of headache for me.

Kevin B. 
Rating:
5.0

Vince was very helpful with hooking up the trailer and getting my U-Haul reservation corrected.

Dan L. 
Rating:
5.0

Customer did not leave a comment.

MARC B. 
Rating:
5.0

Not a thing. Their customer care was terrific.

stanley r T. 
Rating:
5.0

Customer did not leave a comment.

paul L. 
Rating:
5.0

Customer did not leave a comment.

Julie D. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Excellent service and staff

MIKE L. 
Rating:
5.0

Customer did not leave a comment.

PAUL B. 
Rating:
3.0

I was very unimpressed that I was not informed that a reservation is conditional on availability. Had I been informed of this i would NOT have chosen U-Haul. Not reliable - expecting someone to drive over an hour to pick up a U-Haul from a different location is extremely frustrating and time consuming - especially for someone who DOES NOT have a vehicle. Furthermore being told about this 2 days prior to moving is rude and inconsiderate, the first customer service agent was rude and pretty much told me the only thing they can do to fix it was cancel my reservation. After speaking with 5 different staff members (and having to re-tell my story each time) I was provided with a discount on my rental to account of the extra miles and gas. Also! I was told there would be an XM radio in the truck there was not. Although U-Haul tried to compensate for their error, I would not trust U-Haul for a move again and I will not be recommending it to anyone, as a company that does not honor its reservations within city limits in an unreliable company.

Charlene C. 
Rating:
5.0

Customer did not leave a comment.

Christine M. 
Rating:
5.0

This place is bilingual, french and english.

Pierre L. 
Rating:
4.0

Customer did not leave a comment.

JULIE M. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
4.0

Continue with the great service and all will be well for your company. Thanks!

GEORGE B. 
Rating:
5.0

Customer did not leave a comment.

Germain L. 
Rating:
5.0

Customer did not leave a comment.

Micheline S. 
Rating:
5.0

Only complaint I have is the lack of bigger trailers in Northern Ontario !

GREG F. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

GREG F. 
Rating:
5.0

Customer did not leave a comment.

Pierre L. 
Rating:
4.0

Customer did not leave a comment.

MICHEL H. 
Rating:
5.0

Customer did not leave a comment.

Franco G. 
Rating:
5.0

Customer did not leave a comment.

Nicole C. 
Rating:
4.0

Customer did not leave a comment.

Maurice B. 
Rating:
5.0

Great experience

Juliette H. 
Rating:
4.0

Customer did not leave a comment.

marc G. 
Rating:
5.0

Customer did not leave a comment.

Pierre L. 
Rating:
5.0

Customer did not leave a comment.

yves P. 
Rating:
5.0

Customer did not leave a comment.

Gilbert B. 
Rating:
5.0

Absolutely nothing. The folks there made it so easy, I will be using your service much more often. I was very impressed with the folks in Hearst.

Robert T. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
5.0

All good here

MARTIN B. 
Rating:
4.0

Customer did not leave a comment.

FRANK B. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN R. 
Rating:
5.0

thank you very good service

LOUISE V. 
Rating:
5.0

Customer did not leave a comment.

YVETTE B. 
Rating:
5.0

courteous and friendly staff

RAYMOND B. 
Rating:
4.0

Location was closed so the trailer was dropped off; but it was easy to find and there was a lot of room to park.

BRIAN F. 
Rating:
3.0

Customer did not leave a comment.

REJEANNE B. 
Rating:
3.0

Great service

MICHEL C. 
Rating:
2.0

I had booked a 26 Foot UHAUL truck along with a UHAUL trailer for my vehicle. The day before my move, I receive a phone call from a representative advising that the trailer did not make its way to my location with the Uhaul truck and that I would have to drive 3 hour to another location and 3 hours back to pick it up. I was planning on moving my belongings alone with the Uhaul, therefore, I rented the trailer to hook up my car to the truck. I had no way to go get the trailer the DAY BEFORE MY MOVE. Lets just say UHAUL made my experience horrible to say the least. I attempted to contact customer service, to ask for a discount on the truck and was laughed at by the female representative. The unavailability of the trailer THE DAY BEFORE MY MOVE along with the arrogant female representative, I rate my experience 0/10. I am well aware of the contract and that Uhaul does not guarantee availability of their equipment. This should not stop Uhaul to attempt to accommodate their clients. ...

FRANCOIS G. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS H. 
Rating:
5.0

very good service...very pleasant service and very helpfull...explain everything. as it was my first time pulling trailerhe was very supportive and gave appropriate safety rules on how driving with truck towing trailer. very pleases...thanks Vince

GOSSELIN M. 
Rating:
5.0

Customer did not leave a comment.

martin B. 
Rating:
5.0

Customer did not leave a comment.

REAL P. 
Rating:
5.0

Very pleasant....would deal with this establishment again thanks

RICHARD V. 
Rating:
5.0

Was totally satisfied with service,even when I showed up for inspection of my towing set up that he was not aware you requested before hook up and rental.Communications are a vital part of customer satisfaction on both ends.

BERNARD P. 
Rating:
5.0

Service was quick and precise. The contract was very well explained. Recommendations from staff were very well appreciated.

MARCEL D. 
Rating:
4.0

the mechanic in Hearst, Ontario went far above and beyond the call of duty. He was fantastic.

peter K. 
Rating:
2.0

Dropped off as per the 24 hr drop off policy, no one checked the trailer in until 3 days later so it looked like I had the trailer three extra days! I called the 1800 number and she advised me to drop off where all other trailers were parked, that was all, so that is what I did

RICHELLE G. 
Rating:
5.0

The pick up locations vary too much. It is very hard to plan for a Move when you never know if you will be able to pick up your equipment at the place it was reserved.

MARCO B. 
Rating:
5.0

It was amazing that the trailer was brought to Hearst and I was so pleased the owner agreed to come in Sunday to get the paperwork done and such regardless of the location being closed on Sundays. Thank you so very much. Ever customer service received in person and via the phone was excellent :)

DANIELA G. 
Rating:
3.0

Customer did not leave a comment.

EVELYN S. 
Rating:
3.0

I would n`t say the location is obvious but very fair. Service is good. Nothing wrong to say about this location. :D

DANIEL D. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
3.0

Make sure the equipment is in good condition. My trailer had no tail lights working.

GINETTE C. 
Rating:
5.0

Customer did not leave a comment.

DONNA R. 
Rating:
4.0

Customer did not leave a comment.

MARK G. 
Rating:
3.0

Customer did not leave a comment.

LAURENT V. 
Rating:
5.0

Customer did not leave a comment.

FRANCINE D. 
Rating:
4.0

Very nice about the facts even though I was a little upset

Andey V. 
Rating:
4.0

Fantastic service at this location.

CRYSTAL B. 
Rating:
5.0

Customer did not leave a comment.

michel P. 
Rating:
5.0

Customer did not leave a comment.

Michel L. 
Rating:
4.0

Customer did not leave a comment.

NAVPREET C. 
Rating:
5.0

Everything went really well. Thanks.

JIM F. 
No reviews have been submitted for this location.

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