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GARY S
Customer Reviews for Virdell Tire & Tow
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was dirty inside and out . Quarter of a tank for fuel . Had to hook the car trailer up by myself . Reserved a truck and trailer in my town but the store rented it out and cancelled my reservation , had to drive 2 hrs one way to pick up truck and trailer at last minute . Not satisfied with the situation at all !!!! U haul made my move a nightmare . I haul doesn’t care about the customer !!!
Samuel CCheck if anything is left in the trailer/truck after return. I'm partially at fault for not checking till the next morning. Recliner and cardboard from a power recliner couch were in it.
BENJAMIN SAfter hours/holiday drop off. Went easily.
RICHARD HGreat customer service, they meets your needs, and very convenient location
Avi NTruck Share 24/7 is a Nightmare of an application to get through. If it were not for the assistance I received over the phone from Uhaul personnel, I would not have been able to get the keys to the truck. Please make the process better and more easy to use.
john dExcellent customer service
Rafael SStaff were friendly and helpful but disorganized. I showed up at 8 am for my scheduled pickup and they did not arrive until 9.
Kala FVery nice, polite people. Very helpful!
Tomas MThey came thru for me when I had the accident, and had a 10ft truck waiting for me when the tow truck dropped my trailer. The service people who I was speaking with during the accident were amazing and set up the truck at this location. The customer service overall was absolutely amazing at one of my worst moments. Thank you. Though not their responsibility, I never received the promised fee for transferring my trailer contents to the 10ft truck as part of the insurance policy I paid for.
Richard SNo person was there to install tow Dalley.
Anthony CWindshield had a huge crack
carol kThe picking up of equipment was fast and easy. And the drop off after hours was easier than expected, as it was online, and I was able to use an iPhone to check out.
william cVery helpful!
terry gDropped vehicle off after hours and a day early. Called the next day to make sure everything was ok. Dealer said Uhaul May charge for the road mud that got on the car hauler. And also I did not get my final bill. There were several detours so mileage went over the original amount contracted. How much is my bill?
Kathleen SWe had a reservation to pick up a U-Haul trailer at 9AM, the time the business was supposed to open. No one showed up until almost 10AM. The U-Haul website said all trailer rentals covered a five day period. The contract this location made only covered 4 days, but they didn't tell me that. In fact, he said I had until March 1 (5 days) to return the trailer. However, when I returned the trailer at the drop-off location on the afternoon of February 28, I was charged a late fee for being late!
Richard TAs usual, Eric was professional and friendly at the drop off location. Adonai
MCDONALD BEric was very helpful and friendly. We will be back again.
MCDONALD BSpoke with Wanda. She got me a rental in the town my motorcycle broke down on me. ERIC at Varrdell tire in Van Horn TX. was great. Got me on my way immediately. Easy drop off. Crew in Clarksville In were awesome. Overall good experience.
Steve Yexcellent people, good help.
John GWhen I went to pick up the worker cussed at me and then wouldn't help me hook anything up or try the lights. Come to find out he rented me faulty equipment and I didn't have any trailer lights for the entire trip. When he asked me about work I told him that I cannot work because I am a disabled Veteran and he told me "it must be nice to not have to work for a living" I know that he is an independent person and not with U-Haul but he is the face of your products in Van Horn Texas
James C