No improvements recommended, friendly helpful staff.
brian c
Customer Reviews for Virgin Valley Food Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everything was great
JESUS GThis was kind of a satellite office, and I just walked in to the gas station tenant and he handled everything like he worked for U-Haul, very easy to deal with.
NICOLE LNothing.
MATHEW CGreat staff, always on point and super helpful!!
LUIS ANo issues. Great customer service.
BILLY GGreat service here as well
KIM RI have ALWAYS had excellent customer service at this location, just exceptional! Thank you!
ALAN POutstanding staff, always friendly and professional going the extra mile making sure of our needs!!!
LUIS AIt was very convenient and he's ready to do I've been highly recommend virgin market over the other places
CINDEE DExcellent staff always on point!
LUIS AFriendly staff and very helpful. Super nice clean new truck. All went very smooth.
LEANNA MNot charge us for our entire contract when we were forced to change plans due to not being able to continue because of bad weather.
MARK JGreat customer service and fast service as well. Better overall service! Thank you UHaul Mesquite Nevada gas station workers across of Virgin River Casino, job well done!
CURTIS BFriendly helpful staff
Michael DNickle and dime on the cost
JOSHUA HMade it easy to pick up and drop off
JAMES KNo improvement needed
CHRISTOPHER HUhaul staff at this location are welcoming and positive with their knowledge in order to effect a great Uhaul experience.
James CSeamless experience origin to destination. Good customer service, good trucks, the app is great very convenient and helpful and returning the rigs was a breeze. You all needs a slogan on the side of their trucks that says, "U-Haul - moving America." I would also recommend putting the 1-800 U-Haul phone number on all the trucks.
MICHELE BI have waited for a call from customer service at this place from the 1st time we rented and never received our. We took over truck dirty and they charged us when we returned it. Please call me. I got like a$25-38 charge I shouldn't have Sincerely, Lucinda Gehrts
Lucinda GOutstanding customer service!
LUIS AEvery thing was great! Thank you
JAMES CThe app glitched during checkout, both while I was picking up and dropping off. I was unable to submit my drop off pictures. Other than that, a great way to rent a truck.
Summer WIt took us 90minutes to get because we had no internet at the location we're the Truck was. Other then that it was a good.
Martin GI originally was allowed to reserve a cargo van from the Mesquite location even though neither location in town have cargo vans. I had to call customer service to find this out as each location was telling me I had to pick up the vehicle at the other location. I was somewhat concerned that this was even allowed to happen. I ended taking a 10' truck. Everything went as expected after that. I was surprised at the smoothness and ease of the drive. The young man who took care of my check-in was very professional and knowledgeable. Unfortunately, you do have a monopoly in our area, so I have nothing to compare you to.
Terry BLuke the U-Haul rep is outstanding! Very knowledgeable and efficient! Renting the vehicle was a pleasure!
DAVID WFriendly and efficient service
Danial NLuke was great. He handled the transaction expertly. Great attitude! Calm and knowledgeable. Top notch customer service. Vehicle was just what we needed and exceeded expectations.
DAVID KService,professionalism , and hospitality was outstanding!!!!
OSCAR Mvery easy drop off.
Marlin FJaden was very efficient, courteous and helpful We will be back in a month Thanks
WILLIAM DCustomer service was excellent.
donny lOne of the trailer lights was out but no one was available to fix it.
Les Wquick and easy, surprise no confirming paperwork turning the truck in.
Michael CDrop off location experience was sort of uneventful and indifferent.
Stefan HVery nice friendly person on return
Eric GGreat Customer Service, very friendly
Joe SI didn't use truck. I Drove it off lot and brought it back within the hour when I realized I couldn't properly drive with my disability. I should have been alotted a refund.
William FClearly explain all damage fees to the customer
Greg MThe person I delt with was fine, but my reservation I had done had to be all redone when I got there and it took about an hour. I was told that everything would be the same as on my original reservation. However, I was contacted by a different U-haul in St. George to take my vehicle to, but this was done after I already dropped the vehicle off at the River Rd. site in St. George. On the other in, the St. George site on River Road did not put in my information and when contacted on Monday, three days after I dropped the vehicle off, told me they would process my vehicle. When I got the notification, they had me dropping off the vehicle on Sunday and charging me an extra day!!!!!!! I dropped the vehicle off on Friday at 5:00 PM, less then six hours after picking the vehicle off. I contacted them on Tuesday April 2 and they said they would look into it, and a day later I have not seen anything from them. This whole experience has been the worst ever with U-Haul. I am 61 years old and have used U-Haul many times for many reasons over the years and have only had good experiences. I would love to have someone reach out to me to help take care of the $40.00 charge for the extra day that I did not use. Keith Brown - 503-654-4598 , email - bishopkbrown@gmail.com
Keith BThe location was perfectly fine and exceedingly convenient. But the truck was clearly not cleaned and the gas level had been run down to 4 miles to empty. (Fortunately, the location is a gas station, so it was easy to fill up. But getting a truck with 4 miles to empty was startling to say the least.) I had to wipe down the inside of the cab to get rid of what seemed like a large amount of dirt.
Maurice VLuke was excellent!!!friendly ..professional and extremely helpful 👍
OSCAR MGreat
LeAnn REverything was GREAT!
Cesar R