Customer Reviews for Virgin Valley Food Mart
(U-Haul Neighborhood Dealer)

190 reviews

200 Mesa Blvd   Mesquite, NV 89027

(702) 346-0503

Office Hours

  • Mon-Sat: 8 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(702) 346-0503

200 Mesa Blvd
Mesquite, NV 89027

Services at this Location:

Office Hours

  • Mon-Sat: 8 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

No issues. Great customer service.

BILLY G 
Rating:
5.0

Great service here as well

KIM R 
Rating:
5.0

I have ALWAYS had excellent customer service at this location, just exceptional! Thank you!

ALAN P 
Rating:
5.0

Customer did not leave a comment.

JEFFREY B 
Rating:
5.0

Customer did not leave a comment.

Becky p 
Rating:
3.0

Customer did not leave a comment.

DUANE N 
Rating:
5.0

Outstanding staff, always friendly and professional going the extra mile making sure of our needs!!!

LUIS A 
Rating:
5.0

It was very convenient and he's ready to do I've been highly recommend virgin market over the other places

CINDEE D 
Rating:
5.0

Excellent staff always on point!

LUIS A 
Rating:
5.0

Friendly staff and very helpful. Super nice clean new truck. All went very smooth.

LEANNA M 
Rating:
5.0

Customer did not leave a comment.

RANDALL S 
Rating:
5.0

Not charge us for our entire contract when we were forced to change plans due to not being able to continue because of bad weather.

MARK J 
Rating:
5.0

Great customer service and fast service as well. Better overall service! Thank you UHaul Mesquite Nevada gas station workers across of Virgin River Casino, job well done!

CURTIS B 
Rating:
3.0

Customer did not leave a comment.

BYLLIE G 
Rating:
5.0

Customer did not leave a comment.

Robert J 
Rating:
4.0

Friendly helpful staff

Michael D 
Rating:
5.0

Customer did not leave a comment.

JULIE R 
Rating:
2.0

Nickle and dime on the cost

JOSHUA H 
Rating:
5.0

Made it easy to pick up and drop off

JAMES K 
Rating:
5.0

No improvement needed

CHRISTOPHER H 
Rating:
5.0

Customer did not leave a comment.

STEVEN E 
Rating:
2.0

Customer did not leave a comment.

Guy T 
Rating:
5.0

Uhaul staff at this location are welcoming and positive with their knowledge in order to effect a great Uhaul experience.

James C 
Rating:
5.0

Seamless experience origin to destination. Good customer service, good trucks, the app is great very convenient and helpful and returning the rigs was a breeze. You all needs a slogan on the side of their trucks that says, "U-Haul - moving America." I would also recommend putting the 1-800 U-Haul phone number on all the trucks.

MICHELE B 
Rating:
5.0

Customer did not leave a comment.

KIRK S 
Rating:
4.0

I have waited for a call from customer service at this place from the 1st time we rented and never received our. We took over truck dirty and they charged us when we returned it. Please call me. I got like a$25-38 charge I shouldn't have Sincerely, Lucinda Gehrts

Lucinda G 
Rating:
5.0

Outstanding customer service!

LUIS A 
Rating:
5.0

Every thing was great! Thank you

JAMES C 
Rating:
5.0

Customer did not leave a comment.

EZRA A 
Rating:
4.0

Customer did not leave a comment.

BILLY L 
Rating:
5.0

Customer did not leave a comment.

ANGELIC C 
Rating:
5.0

Customer did not leave a comment.

CHERYL A 
Rating:
5.0

Customer did not leave a comment.

ORLANDO C 
Rating:
5.0

Customer did not leave a comment.

JESSE C 
Rating:
5.0

Customer did not leave a comment.

Donna H 
Rating:
5.0

Customer did not leave a comment.

ROBERT L 
Rating:
5.0

Customer did not leave a comment.

IVAN J 
Rating:
5.0

Customer did not leave a comment.

Deborah S 
Rating:
5.0

Customer did not leave a comment.

George R 
Rating:
5.0

Customer did not leave a comment.

Shirley H 
Rating:
5.0

Customer did not leave a comment.

cliff r 
Rating:
4.0

The app glitched during checkout, both while I was picking up and dropping off. I was unable to submit my drop off pictures. Other than that, a great way to rent a truck.

Summer W 
Rating:
4.0

It took us 90minutes to get because we had no internet at the location we're the Truck was. Other then that it was a good.

Martin G 
Rating:
4.0

I originally was allowed to reserve a cargo van from the Mesquite location even though neither location in town have cargo vans. I had to call customer service to find this out as each location was telling me I had to pick up the vehicle at the other location. I was somewhat concerned that this was even allowed to happen. I ended taking a 10' truck. Everything went as expected after that. I was surprised at the smoothness and ease of the drive. The young man who took care of my check-in was very professional and knowledgeable. Unfortunately, you do have a monopoly in our area, so I have nothing to compare you to.

Terry B 
Rating:
2.0

Customer did not leave a comment.

Pat G 
Rating:
5.0

Customer did not leave a comment.

CINTHYA C 
Rating:
5.0

Luke the U-Haul rep is outstanding! Very knowledgeable and efficient! Renting the vehicle was a pleasure!

DAVID W 
Rating:
4.0

Friendly and efficient service

Danial N 
Rating:
3.0

Customer did not leave a comment.

Sean B 
Rating:
5.0

Luke was great. He handled the transaction expertly. Great attitude! Calm and knowledgeable. Top notch customer service. Vehicle was just what we needed and exceeded expectations.

DAVID K 
Rating:
5.0

Service,professionalism , and hospitality was outstanding!!!!

OSCAR M 
Rating:
3.0

Customer did not leave a comment.

mike s 
Rating:
5.0

Customer did not leave a comment.

Mark H 
Rating:
2.0

Customer did not leave a comment.

Jason K 
Rating:
5.0

Customer did not leave a comment.

john h 
Rating:
5.0

Customer did not leave a comment.

Brandi M 
Rating:
5.0

very easy drop off.

Marlin F 
Rating:
4.0

Customer did not leave a comment.

SCOT E 
Rating:
5.0

Jaden was very efficient, courteous and helpful We will be back in a month Thanks

WILLIAM D 
Rating:
5.0

Customer did not leave a comment.

CASSANDRA N 
Rating:
5.0

Customer service was excellent.

donny l 
Rating:
5.0

Customer did not leave a comment.

Eugene S 
Rating:
4.0

Customer did not leave a comment.

Ty H 
Rating:
3.0

Customer did not leave a comment.

Anthony B 
Rating:
3.0

Customer did not leave a comment.

TODD G 
Rating:
2.0

One of the trailer lights was out but no one was available to fix it.

Les W 
Rating:
5.0

Customer did not leave a comment.

Jamie N 
Rating:
5.0

quick and easy, surprise no confirming paperwork turning the truck in.

Michael C 
Rating:
3.0

Drop off location experience was sort of uneventful and indifferent.

Stefan H 
Rating:
5.0

Very nice friendly person on return

Eric G 
Rating:
5.0

Great Customer Service, very friendly

Joe S 
Rating:
4.0

Customer did not leave a comment.

Penny B 
Rating:
1.0

I didn't use truck. I Drove it off lot and brought it back within the hour when I realized I couldn't properly drive with my disability. I should have been alotted a refund.

William F 
Rating:
5.0

Customer did not leave a comment.

Rocky M 
Rating:
5.0

Customer did not leave a comment.

June g 
Rating:
4.0

Customer did not leave a comment.

Chris J 
Rating:
5.0

Customer did not leave a comment.

ANGEL L 
Rating:
5.0

Customer did not leave a comment.

Gwen M 
Rating:
5.0

Customer did not leave a comment.

Sally K 
Rating:
5.0

Customer did not leave a comment.

JEAN E 
Rating:
3.0

Clearly explain all damage fees to the customer

Greg M 
Rating:
2.0

The person I delt with was fine, but my reservation I had done had to be all redone when I got there and it took about an hour. I was told that everything would be the same as on my original reservation. However, I was contacted by a different U-haul in St. George to take my vehicle to, but this was done after I already dropped the vehicle off at the River Rd. site in St. George. On the other in, the St. George site on River Road did not put in my information and when contacted on Monday, three days after I dropped the vehicle off, told me they would process my vehicle. When I got the notification, they had me dropping off the vehicle on Sunday and charging me an extra day!!!!!!! I dropped the vehicle off on Friday at 5:00 PM, less then six hours after picking the vehicle off. I contacted them on Tuesday April 2 and they said they would look into it, and a day later I have not seen anything from them. This whole experience has been the worst ever with U-Haul. I am 61 years old and have used U-Haul many times for many reasons over the years and have only had good experiences. I would love to have someone reach out to me to help take care of the $40.00 charge for the extra day that I did not use. Keith Brown - 503-654-4598 , email - bishopkbrown@gmail.com

Keith B 
Rating:
4.0

Customer did not leave a comment.

Jon B 
Rating:
4.0

Customer did not leave a comment.

bob d 
Rating:
4.0

The location was perfectly fine and exceedingly convenient. But the truck was clearly not cleaned and the gas level had been run down to 4 miles to empty. (Fortunately, the location is a gas station, so it was easy to fill up. But getting a truck with 4 miles to empty was startling to say the least.) I had to wipe down the inside of the cab to get rid of what seemed like a large amount of dirt.

Maurice V 
Rating:
2.0

Customer did not leave a comment.

Johnross D 
Rating:
5.0

Customer did not leave a comment.

John M 
Rating:
3.0

Customer did not leave a comment.

Mark P 
Rating:
5.0

Customer did not leave a comment.

Fracisco v 
Rating:
5.0

Luke was excellent!!!friendly ..professional and extremely helpful 👍

OSCAR M 
Rating:
5.0

Great

LeAnn R 
Rating:
5.0

Everything was GREAT!

Cesar R 
Rating:
5.0

Customer did not leave a comment.

Catalina C 
Rating:
5.0

Customer did not leave a comment.

John G 
Rating:
5.0

Great customer service and quick

ANCIL M 
Rating:
5.0

Customer did not leave a comment.

Michael K 
Rating:
5.0

Customer did not leave a comment.

Gary K 
Rating:
4.0

I never really had any interaction with employees other than handing the keys over to a counter employee. There weren't any "surprises" on the vehicle return so I am happy about that.

steve T 
Rating:
5.0

Best service

Jose C 
Rating:
5.0

Customer did not leave a comment.

Don A 
No reviews have been submitted for this location.
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