Customer Reviews for W Brown et Fils Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of W Brown et Fils Inc

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Sylvain B. on

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Je n'ai pas vu personne de l'entreprise par contre j'ai eu des mauvaises informations de UHaul sur l'adresse de dépôts du camion. Il m'a fallu près d'une heure pour trouver le bon endroit. Je suis désolé que cette partie du site ne sois pas en français.

Jeff C. on

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Have the equipment in proper workìng order.

Rejean L. on

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Ouverture du centre un peu plus tot

Georges B. on

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Robert T. on

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Rien, le service était parfait. Merci a vous.

patrick B. on

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The telephone service to reserve a truck is bad. Got hanged up 2 time after being rediretec to another person. I got redirected 5 time and the person did not ask me in which city I plan to pick up the truck to he made the reservation in another place and I had to call again to change that. At the place the wrong truck was reserved

Jean-François G. on

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PIERRE B. on

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I rented a truck from Location St-Hubert, and less then 24 hrs before my move day you sent me a notice to tell me i had to go pickup my truck 40 some kilometers away from my house !!!!, and then once we are going we learn via text message that we have to fill out some web form for the return or else it will cost us $20. If that is what you guys call customer service, then you can count on me on making sure no one I know ever uses your services if they need to be sure and don't have the loose to go pick up their truck and leave their car 40 some kilometers away from wher the contract was originaly ACCEPTED and CONFIRMED by you. IT IS YOUR FREAKIN DUTY TO INFORM YOUR CUSTOMERS OF ALL THE CONDITIONS AND POSSIBILITIES INVOLVED IN RENTING A TRUCK WITH A BUNCH OF INCOMPETENTS.

Mathieu R. on

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Marc R. on

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You have the good price you are the best

Daniel H. on

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Michel L. on

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Peter L. on

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ISABELLE D. on

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Rejean L. on

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Francois-xavier L. on

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Claude B. on

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The young clerk gave us the best service!

Christian H. on

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Lucie M. on

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vanessa A. on

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tires were out of air. wanted to get them blown before taking the truck because this affects the Gaz consumption that we as customers are paying. Both guys at pick-up and drop off looked at me as if i was crazy. Oil also needed to be changed.

Sylvain D. on

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Marc R. on

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Marie-Reine G. on

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MY EXPERIENCE WITH U-HAUL WAS EXCELLENT. THANK YOU SO MUCH

Daniel R. on

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The location was closed on the trailer return around 12h30. The trailer was dropped on site as per the attendant instructions that was reached by phone. It is always preferable to have someone to witness the trailer return condition in order to avoid any missunderstood!

sylvain M. on

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HECTOR C. on

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andre L. on

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Christine L. on

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The guy really knew his product and did a very easy « how to » information...

Claude M. on

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fleur R. on

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JEAN FRANCOIS G. on

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Andre R. on

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Excellent service. The company employee was very polite and professional. Thank you.

Serge M. on

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bertrand B. on

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Le chariot-remorque demandé avait une lumière qui ne fonctionnait pas.

Simon R. on

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Miford B. on

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Sylvain N. on

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Benoit G. on

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Francis N. on

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Daniel S. on

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Just we have a problème whit localisation if store on the application share 24/7

Elyse B. on

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Patrick D. on

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Stanislas P. on

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christian B. on

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Nicolas M. on

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Jason B. on

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The staff at both locations (pick up and drop off) were very helpful and this review does not reflect on them. My issue is with uHaul and their online reservation system. I reserved the item at a different location. I received an email indicating the equipment would be at my desired location or that I would be contacted to let me know where to pick up the equipment. Neither of this actions occurred. In fact the location I reserved at is no longer a uHaul dealer. Instead of picking up my equipment 2 minutes from the location I was going to use the equipment I had to drive another 20 minutes across a city I am not familiar with and another 20 minutes back to where I was. The online dealer locator does inform you as to whether or not certain locations accept returns for certain types of equipment.

Linda R. on

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Merci pour la disponibilité

GERALD D. on

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REJEAN H. on

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Nathalie L. on

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Simon C. on

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Karine P. on

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Nathaniel B. on

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Chantal D. on

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yvon D. on

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L'avis devrait être fait au minimum 24 heures avant l'heure de réservation surtout si on est obligé d'aller chercher la remorque plus loin. Après discussion avec Monsieur Jean-Philippe, nous sommes très satisfaits d'avoir eu une remorque dans la ville choisie évitant ainsi un surplus de kilométrages. Merci! Nous avons tout de même apprécié l'expérience chez vous.

Marc L. on

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Pierre Luc nous a offert un service professionnel et personnalisé. La flexibilité qu'il a démontré concernant nos besoins et surtout de la modification du temps de location original à été très apprécié. Un gros merci.

robin B. on

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Rien a redire tres bon service et courtois. Merci Robin Bard

Marie Claude B. on

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Richard A. on

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LYNE S. on

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j'ai voulu louer un autre camion chez Brown et il me le louais a trois fois le prix, je vais appeler directement chez U-HAUL a l'avenir..

gilles D. on

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Tout est excellent sauf que j'aurais apprécié que le personnel sorte et aide pour accrocher la remorque pour plus de sécurité. Une formation pour le personnel serait de mise car le jeune homme n'était pas au courant pour cette attache en particulier ce qui a fait que la remorque s'est décrochée en chemin.

gilles R. on

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Trop cher POUR LE TARIF SELON , Location Sport Éric St Louis 487, rte 132 Matane, QC G4W7C5

louise S. on

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les réservoirs d'essence ne sont jamais plein et faut deviner combien de litre d'essence nous devons mettre avant de le rapporter, cela fait deux fois que nous mettons plus d'essence qu'il y en avait dans le véhicule loué....comme j'en loue souvent je ne trouve pas cela juste.....

Normand A. on

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gilles F. on

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Pamela D. on

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We were impressed with the staff and the way we were treated and compensated for extra distance to pick up the truck

sara B. on

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Robert B. on

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jonathan L. on

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Service très très long il ne save pas quoi faire

yvan V. on

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less paperwork. i spent 40 minutes to get a trailer and another 30 minutes to bring it back you could create accounts that only need one swipe of a card to access a vehicle and another swipe to bring it back and automatically pay.

Roger B. on

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Julien P. on

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Linda L. on

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