Uhaul made this process very unpleasant. They make it look like online you can reserve a truck at the location you choose without any problems. When you call the location they actually don't have the truck and send you to a different spot. So I ended up calling the main number and they found me a truck at a location that worked for me. The night before like at 7pm, I got a text that said my truck location had be changed and updated. I had other helpers that were suppose to be coming to the first location. I called at 6:00am the morning of my move and couldn't get any help so kept the new location....which cost me more time and more mileage. They assured me it wouldn't charge extra on time and I had it for 24 hours because I said because they changed locations on me I would need more time. When I got to pick it up, the app makes you take and answer so many questions because no one is there to help. When you are about move there is already a lot happening and filling out so many questions and pictures is very annoying. I called in two more times and confirmed there were no extra charges. I didn't end up keeping it 24 hours but just 5 hours and I got charged and extra $39.90 when three people told me and noted there would be no extra fees. Now I have to submit a dispute. Also at drop off you have to answer so many questions and take multiple photos to finish...all of this so they don't have to staff someone to help. Not a good experience with Uhaul. Watch for extra charges.
sue p
Customer Reviews for W E W Auto Repair Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Quick and easy process. Vehicle clean and ready to use. Will go again and use this location
Melissah CI requested an appliance dolly and this location did not have any. Not sure why U-Haul sent me to this location. Also, I was overcharged because I reserved for four hours and was charged for a day and a half. Trying to get my money back. I will only go to an actual uhaul location after this.
Lisa TWell I paid for the 1999 truck and I put down for 30 miles but I only use 17 and I returned the truck early because I didn't leave the place until almost 1:00 so I didn't understand why my bill was almost $80 I pray I get credited once you find that I didn't use it I only went 17 miles and I just didn't put gas cuz I had forgot my wallet and I only use the fourth of a tank of gas so I pray that they fix it and return the rest of the money to my card. Other than that the attendant was beautiful understanding kind and yes I will use her again.
ARNETTE BShe Was friendly good Helper Nice Person Thank You For Everything I recommend this place 100% she was a good helper.🙂
LEONEL GKeep the good work up.
AHMED TAn additional charge was added for roadside. I wasn’t asked and just charged and told about it as I checked the truck out before pulling off. Nice lady but I have my own roadside coverage I didn’t need additional, had I been asked I would have politely declined. I only book the insurance just in case, I was kinda upset about this but there was nothing I could do my card was already charged at that point
Danne HKeep offering friendly and Excellent Service
Melvyn WShe was excellent
Kelvin PNothing that young lady made my day
Dante JThe location was not open when we got there. We had to wait 30 minutes past our pick up time. We has to put air in the tire when we left the pickup location. Difficulty with app trying to check vehicles back in. Customer service over the phone was excellent.
Margaret SThe passenger side view mirror started swinging back and forth when I drove down the street not even 100 feet from the location I picked it up from. The check engine light came on when I was on the road and the truck started acting like it didn't want to shift out of 1st gear so the transmission will be an issue for a future customer. Y'all charge a premium to rent but give customers pieces of shit to drive. I wouldn't recommend U Haul to anyone but there isn't a lot of truck rental services on the market.
tommie rpoor location , truck was broken when received
CLARENCE BNice people
norma AThis location was closed on a Monday during posted business hours. Not able to get help with my return, I would recommend using a different location to anyone considering this place.
Desmond C