Customer Reviews for W F Halls Self Storage
(U-Haul Neighborhood Dealer)

363 reviews

1919 W Pershing Rd   Chicago, IL 60609

(773) 254-7761

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat: 9 am - 6 pm
  • Sun: 10:30 am - 5 pm

Services at this Location:

Contact Us

(773) 254-7761

1919 W Pershing Rd
Chicago, IL 60609

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 7 pm
  • Sat: 9 am - 6 pm
  • Sun: 10:30 am - 5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

I will rent a truck from this location in the future. Very helpful people and very clean vehicle. Thank you for your help.

THOMAS C. 
Rating:
5.0

Customer did not leave a comment.

Kevin K. 
Rating:
5.0

Need to maintain the trucks clean disappointed to see it filthy and dirty.

ELIZABETH B. 
Rating:
3.0

Employee was very nice and helpful, but the equipment I was given was very dirty.

Clarissa B. 
Rating:
3.0

The truck was smelling, dirty, check oil lite was on. And it needed to be washed

SHARRON R. 
Rating:
5.0

The customer service was extraordinary. Great staff and people.

NATALIE R. 
Rating:
5.0

Just keep up the good work

MIKAIL M. 
Rating:
3.0

I was offered many times the option of 24 hours cell-phone pick up , to find out that that location did not have that available . I got there and it was closed ( i knew that , that's why I was counting on that feature big big ordeal for men, U Haul should fix those discrepancies , terrible experience

JUAN T. 
Rating:
1.0

Customer did not leave a comment.

KIMBERLY W. 
Rating:
4.0

Ensuring that all the "touch points" inside the driver and passenger areas of the car have been sanitized, as well as cleaning the storage area of the van. Providing sanitizer and sanitation wipes in the compartments.

Hannie Klaire R. 
Rating:
4.0

More instruction on the return process ahead of time. Didn't know about the option to fill out return forms after hours until I checked my textmessages, after returning the van. And made it seem like I'd be penalized for not filling it out by charging a “convenience fee” for them to look it over in the morning. Not a fan of random fees. Also had to look for gas cap for a while and some info on that would've saved us some time.

MAX S. 
Rating:
4.0

While Using Wipers due too lite Rain the Wipers did not work properly on windshield .

STEPHEN Z. 
Rating:
4.0

You need to issue these vehicles with a full tank of gas. I've been asking for this for years now.

John D. 
Rating:
2.0

Absolutely the worst experience I've had picking up a rental. Made me drive to 3 different locations across the south side of Chicago, only to tell me that my rental/equipment was not available at the location. I had to accommodate these extra miles in my rental contract, and was not offerred anything to recoup some of the lost money from the rental. Ridiculous, 1/5

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Andres E. 
Rating:
5.0

Customer did not leave a comment.

BRIAN R. 
Rating:
5.0

Customer did not leave a comment.

ERIC E. 
Rating:
5.0

Drop key slot: I used the online service to return the truck rental after hours. I dont understand why a "key compartment & compartment code" are noted on the instructions if there is only a key slot in the door & nowhere to enter the compartment information. I suggest a drop box near the mail slot.

Annette P. 
Rating:
4.0

Friendly service

Arianna H. 
Rating:
5.0

Customer did not leave a comment.

CANDIS P. 
Rating:
5.0

The Customer service was excellent!

Jermaine C. 
Rating:
5.0

This rental and storage place has excellent staff members who are very helpful. The place was always clean and maintained well.

Catherine R. 
Rating:
5.0

Customer did not leave a comment.

NAYHELY C. 
Rating:
5.0

Fast and easy to rent

Jose T. 
Rating:
5.0

Outstanding service!!!

anthony M. 
Rating:
5.0

Be cheaper for the miles is to expensive

LUIS S. 
Rating:
1.0

Customer did not leave a comment.

Sherlonda B. 
Rating:
5.0

Staff very professional, knowledgeable & helpful.

CECILIA R. 
Rating:
5.0

Everyone was very helpful and everything was clean! Love that place.

Krystle M. 
Rating:
5.0

Angel was very sweet and knew his job

Yadira W. 
Rating:
5.0

Give discounts

bettina M. 
Rating:
5.0

Thank you for the extra day

sarah W. 
Rating:
5.0

The WF Halls Self Storage Inc location was great -- quick and easy. However, it's not where I had booked to pick up the truck. That was East Bank Storage On 35th St, where they had my reservation on file but no truck for me. It was a frustrating inconvenience -- especially given I had called the day before to confirm everything was in order -- that set me back about an hour.

Adam F. 
Rating:
5.0

Exelente services

Abelardo J. 
Rating:
5.0

Customer did not leave a comment.

Tuncay T. 
Rating:
5.0

Customer did not leave a comment.

Eric P J. 
Rating:
5.0

Customer did not leave a comment.

Peter U. 
Rating:
5.0

Everything was great. The whole process was seamless and efficient. Angel has great customer service skills. Overall a great experience

Tiara J. 
Rating:
5.0

Customer did not leave a comment.

Megan P. 
Rating:
5.0

Everything went smoothly, which was great. The clerk was friendly and helpful, and the vehicle was very clean.

Ocatvia W. 
Rating:
5.0

Customer did not leave a comment.

Matthew D. 
Rating:
5.0

The process was smooth and most of all there was an available vehicle last minute. I was able to return the truck early and deposit the key without hassle

Karen S. 
Rating:
5.0

Both representatives at the front desk we helpful and made this process easy. They explain everything to me and gave excellent costumer service!.

EDITH G. 
Rating:
4.0

Everything was good unit was Queen just needed some maintenance had some sticky brakes and bad headlight alignment made it hard to see on unlit streets

GLENN K. 
Rating:
5.0

Amazingly friendly stuff. Super new truck

Arseniy A. 
Rating:
5.0

N/A

Victoria C. 
Rating:
5.0

Customer did not leave a comment.

Valerie D. 
Rating:
5.0

Customer did not leave a comment.

Stephanie N. 
Rating:
5.0

none.

george L. 
Rating:
5.0

Customer did not leave a comment.

Sergio M. 
Rating:
5.0

Customer did not leave a comment.

Pamela S. 
Rating:
5.0

Customer did not leave a comment.

Chanel T. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

Gabriela E. 
Rating:
5.0

Thank you!

Tammy W. 
Rating:
5.0

Customer did not leave a comment.

Sebastian W. 
Rating:
1.0

It took more than one hour to release the truck because of system issues. I missed my appointment time thanks to uhaul. Will not use uhaul again

MIGUEL A. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

Driver side door gasket needs to be replaced between the wind noise and it causes the driver side mirror to shake constantly making what you see a blur at highway speeds. I added 2 strips of 3M safety walk to the rear bumper after slip and falling and a 2nd time while holding on to the side grab handle. A strip should be added where the overhead door comes in contact when closed ! It would greatly reduce possible injuries even for your employees !

Jeffrey J. 
Rating:
4.0

Customer did not leave a comment.

Luis E G. 
Rating:
5.0

Customer did not leave a comment.

william R. 
Rating:
5.0

Exceptional service very friendly and helpful

Gene K. 
Rating:
5.0

Everything was ok except i wasn't told about any extra charges. I was charged another $28 and wasn't issued a receipt or reason.

Aubrey D. 
Rating:
5.0

Improve online checkin & check out. The program didnt recognize my location, but it was on. I thought it was just my phone but another customer who was picking up a rental told me they had difficulty too. Other than that I will continue to rent & refer others to this rental location.

Annette P. 
Rating:
5.0

Customer did not leave a comment.

Walter P. 
Rating:
4.0

Customer did not leave a comment.

JAMES L. 
Rating:
5.0

Great customer service! We were attended very quickly with a friendly staff member.

Elina H. 
Rating:
5.0

Angel is great!

James B. 
Rating:
5.0

Customer did not leave a comment.

Vincent G. 
Rating:
5.0

Nothing. Everything was perfect, especially the staff at this location.

Nathan C. 
Rating:
5.0

The folks at the desk were very friendly and helpful. The truck was dirty but it was fine. I did not have a great experience with the online check in process.

James B. 
Rating:
1.0

THIS IS THE FIRST TIME, I TOOK THE TRUCK LESS THAN 1/2 TANK I RETURNED THE SAME AND WAS CHARGED GAS I WILL NEVER RENT FROM UHAUL AGAIN.

Julio G. 
Rating:
1.0

Walked to return my truck yesterday at 2:36 pm and clerk saw me and walked aways to join a guy. Waited for about 5 minutes for someone else who never checked in my truck. The truck was checked in the next day. I have rented trucks several times and I've never been treated this way.

emperatriz S. 
Rating:
5.0

great service

CONSUELO A. 
Rating:
5.0

Customer did not leave a comment.

Kimberly B. 
Rating:
5.0

Employee Angel is excellent at his job.I have used this location before and will again when needed.Courteous professionalism at it's best.

JOHN H. 
Rating:
5.0

Friendly transaction

Thomas R. 
Rating:
5.0

One of the best, most efficient, trouble-free UHaul rentals I have ever had!! Competent, friendly staff. convenient, equipment clean, etc.

theodore M. 
Rating:
5.0

Customer did not leave a comment.

Abdelmalek M. 
Rating:
5.0

Storage unit was not clean. There was dirt/soil on the floor, like dried mud or landscaping residue.

MArtha R. 
Rating:
5.0

The person who processed our order was really helpful and courteous. Shout out to him!

Na S. 
Rating:
2.0

Customer did not leave a comment.

Marie H. 
Rating:
5.0

Customer did not leave a comment.

Lakita C. 
Rating:
4.0

Was a great experience. Van wasn't filthy but it had signs of use.

Amiete A. 
Rating:
3.0

The truck smelled like rotting flesh or gangrene. The driv

ALEX A. 
Rating:
1.0

The truck smelled like animal feces. The employee said he didn't have time to clean it. I was on a tight schedule but I waited for him to mop the goop inside. I then had to mop the inside twice with bleach and water when I got home. After 2 more lost hours of cleaning the truck and spraying with lysol, I couldn't use the elevated area bc it was filthy and the truck smelled awful! The next morning when the movers arrived, they opened the truck and commented on the strong smell of garbage/ animal feces. Also, when I received the truck, the gas was at 1/8 tank, below required amount. The employee offered me a free bag of 6 moving pads as a sorry. When I took one out of the bag dust and debris went flying everywhere! They were unusable because they were filthy! When we pulled the ramp out to start loading, it had broken glass all in it. I explained all of this when returning the truck and the attendant didn't bat an eyelash. It's as if that's just the way they do business there. They also have a storage rental space there. I can only imagine they maintain that area the same and would fear roaches, bugs and rodents. Im sure if there were a problem they would do nothing about it. Find ANY other location. You don't need this during an already exhausting move.

Leticia C. 
Rating:
1.0

The u-haul trailer was dirty and it smelled like urine!!!! The person at the desk wouldn't even do a walk around so I took video myself as I did my own walk around. Gas tank wasn't even at a quarter when I picked it up!

Jason P. 
Rating:
5.0

Excellent, exceeded my expectations. The place is very clean, and friendly people. Van was ready when I arrived.

Victor A. 
Rating:
5.0

Excellent Customer Service at the WF Halls Self Storage Inc. I was greeted with a smile & was helped with all my needs! Thank you so much for having such excellent employee. I can't remember her name but please thank her again in my name!

Tere A. 
Rating:
5.0

Customer did not leave a comment.

HUI YUAN T. 
Rating:
5.0

Give your outstanding employees a raise$$$. Great service!

anthony M. 
Rating:
5.0

Customer did not leave a comment.

Kurt Z. 
Rating:
5.0

I only issue was that I preferred a particular location to rent and it was only available at this location. I preferred a different location to only pay for the lesser miles. I did not want to pay for the extra miles there and back.

Renita G. 
Rating:
5.0

Make sure the trucks are clean

araceli G. 
Rating:
5.0

Customer did not leave a comment.

BILL L. 
Rating:
3.0

Seems like computer system for rental is frequently down. What should take 15 min. ends up taking over an hour. Not a staff issue, perhaps software updates needed.

Kimberly O. 
Rating:
5.0

Customer did not leave a comment.

Eva M. 
Rating:
5.0

Customer did not leave a comment.

Anthony R. 
Rating:
5.0

Everyone was very friendly. Excellent guest service!

Aundrea H. 
Rating:
5.0

Everything went nice and easy and the gentleman who took care of us was extremely polite and helpful. He couldn't have been any nicer.

Marie B. 
No reviews have been submitted for this location.

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