Customer Reviews for Wadsworth Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wadsworth Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Arunkumar V.
Rating:

The truck mirror was so loosely fit, when we started on the highway the mirror went sideways and we drove the entire movement blind through the left mirror.. it is so scary, i am so disappointed the vehicle was soo poorly maintained... i will not recommend uhaul to my frnds

Lisa T.
Rating:

Customer did not leave a comment.

Meredith Hadley C.
Rating:

Customer did not leave a comment.

JASON G.
Rating:

Customer did not leave a comment.

Sally J.
Rating:

Customer did not leave a comment.

Charles R.
Rating:

No night drop off. Attendant would not let you in the building and demanded me to download the app. I've used uhaul at least 30 times and this was the worst experience I've ever had with the company. You should not allow this location to have your name on it.

Curtis K.
Rating:

Customer did not leave a comment.

Robert L.
Rating:

Customer did not leave a comment.

Thomas R.
Rating:

Customer did not leave a comment.

Daniel M.
Rating:

Equipment was available on time, clean, and ready to go. However, without notification, the rental transaction was changed from face-to-face to over the internet. The new process was more cumbersome, but not unreasonably so (a smart phone is REQUIRED for this over the internet process). My main complaint was that no one called/e-mailed/texted to let me know about the new process. Someone should have reached out to me to let me know there would be a change in the process.

Charles A.
Rating:

Make sure the internet portal is working. I couldn't get checking the van back in to work properly. The attendant at the facility had to do it for me. She was very helpful, though!

Daniel W.
Rating:

Customer did not leave a comment.

Thomas V.
Rating:

This was a very good experience. If I need a U-Haul in the future I will come to this location.

Patrick A.
Rating:

Customer did not leave a comment.

Jeremy G.
Rating:

The lady that helped us, sorryI cannot remember her name, was very friendly & helpful.

April L.
Rating:

It was very frustrating trying to pick up the vehicle using the website. It wasn't working and i had to go into they office to complete the rental. It defeats the purpose of a contactless rental. The website wasn't working when i returned it either but finally completed the return after trying for 20 minutes.

Chantell G.
Rating:

Customer did not leave a comment.

deana C.
Rating:

Trish was a wonder to work with! She kept things extra clean!

erika J.
Rating:

I was over charged 41.14 and the manager did not want to refund me for their error. I put the gas back as it was and I was charged 109.25 which was fine . Yet the additional $41.14 was not.

Jim A.
Rating:

Customer did not leave a comment.

Ashley P.
Rating:

The process was seamless. Since I hadn't rented one in a while, there was some extra steps that took roughly 5 minutes. All instructions were clear, simple, and well stated by the representative. Drop off was just as quick. Dropped my keys in and I was off. The representative was knowledgeable and so friendly. Also, the van was in great shape and very very clean.

john G.
Rating:

I don't know anything about this, just dropped off the uhaul.

Shai R.
Rating:

Everything was great, the gal was super nice.

Kendra F.
Rating:

Customer did not leave a comment.

Kyle S.
Rating:

Very friendly and helpful!

Ellen L.
Rating:

Customer did not leave a comment.

Michele C.
Rating:

The manager of the storage facility where I rented the truck was very helpful!!

Mark Z.
Rating:

I am not satisfied because of the $10 insurance charge because I didn't have my insurance card...

Marty J.
Rating:

Customer did not leave a comment.

Katherine B.
Rating:

This location did a bait and switch by trying to charge me for insurance I declined on line. I will never rent from UHaul again because of this.

Dawn H.
Rating:

Excellence customer service. The van we rented was exactly what we needed. It was clean, gassed up and ready to go when we arrived. This location was farther from Boulder than we planned, but I would rent from them again whenever we move. I highly recommend renting from here!

LISA S.
Rating:

Customer did not leave a comment.

Christa J.
Rating:

I really enjoyed the lively and lovely lady that helped me out

DAENA M.
Rating:

Nothing Trisha was great fast efficient and friendly.

Connie W.
Rating:

Customer did not leave a comment.

mark R.
Rating:

This was an absolutely lovely experience. Quick and friendly service. I was pleasantly surprised at how fast I was in and out, Would recommend to everyone.

Amanda W.
Rating:

The lady I worked with was fantastic and friendly to work with. The overall experience will certainly bring us back again!

Victoria P.
Rating:

Great equipment, customer service, and a welcoming environment.

ROBERT T.
Rating:

Great service, service was great. No changes needed!

Loring A.
Rating:

Customer did not leave a comment.

Marsha F.
Rating:

Customer did not leave a comment.

Jarrett D.
Rating:

Customer did not leave a comment.

Whitney V.
Rating:

The manager/receptionist lady I dealt with was super nice and great!

Nancy B.
Rating:

Customer did not leave a comment.

Derek S.
Rating:

Customer did not leave a comment.

Mike E.
Rating:

Customer did not leave a comment.

John B.
Rating:

Customer did not leave a comment.

Amish P.
Rating:

Both reps were nice and efficient.

Garland W.
Rating:

Very professional service thank you

Chett W.
Rating:

Friendly and worked to meet my

Victoria P.
Rating:

Customer did not leave a comment.

Del S.
Rating:

Customer did not leave a comment.

Darrel R.
Rating:

Very friendly and professional.

Lori M.
Rating:

Customer did not leave a comment.

Paul S.
Rating:

Customer did not leave a comment.

Sean B.
Rating:

Both Service representatives were above expectations in their courteous and helpful demeanor.

April L.
Rating:

Customer did not leave a comment.

Justin R.
Rating:

Awesome customer service and worth the money! I will rent from them again in the future.

Kevin C.
Rating:

Customer did not leave a comment.

Michell V.
Rating:

I am so dissatisfied with UHaul. I have been waiting for a resolution to my dispute. I was overcharged, had to go over 20 miles out of my way to pick up a van when there were 2 available in my home area (within 3 miles) - and I was treated like CRAP by customer service both in person and over the phone. WORST experience I have had in 2018!!

jahn P.
Rating:

Customer did not leave a comment.

Ann H.
Rating:

Customer did not leave a comment.

Nelson C.
Rating:

Customer did not leave a comment.

Fred W.
Rating:

Customer did not leave a comment.

Ashish D.
Rating:

Had one of the best Uhaul experiences - mainly due to Patricia's help and customer service. Highly recommend this location.

deb K.
Rating:

Very nice people and location

Charles B.
Rating:

Excellent, friendly customer service!

Michelle M.
Rating:

Customer did not leave a comment.

Michael H.
Rating:

Customer did not leave a comment.

Abbie P.
Rating:

Great experience, no issues with truck, friendly and helpful staff!

Esteban T.
Rating:

Customer did not leave a comment.

Julie M.
Rating:

Customer did not leave a comment.

Kim L.
Rating:

Customer did not leave a comment.

Bryan W.
Rating:

Customer did not leave a comment.

PEDRO G.
Rating:

Price of truck rental

Brent N.
Rating:

Customer did not leave a comment.

William F.
Rating:

Barb was very pleasant and professional. A very quick transaction and great equipment and personnel.

Luzmar G.
Rating:

Customer did not leave a comment.

Connie W.
Rating:

Customer did not leave a comment.

Jason S.
Rating:

Very polite & friendly staff. This is now was choice location for uhaul rentals.

Barbara M.
Rating:

The customer service at this location is excellent.

Lena C.
Rating:

Kudos to this location and to the 615 S Havana Street, Aurora, location as well. Both locations worked with me easily and professionally to change my drop off location at the last minute and late in the day. The general managers were so helpful to approve the drop off change for my convenience. Barbara at the Wadworth Self Storage location followed up with me the next day to confirm details and close out my rental contract with ease and professionalism.

steven r A.
Rating:

Very helpful person at the counter. Outstanding service. Thank you

LARA C.
Rating:

Patricia was friendly and helpful. Easy transaction.

Charles Y.
Rating:

Customer did not leave a comment.

Angela H.
Rating:

Customer did not leave a comment.

brittney G.
Rating:

Customer did not leave a comment.

Ryan S.
Rating:

When reserving the truck was told we could pick up at close location and drop off. When we picked up the truck was told we could not drop off closer and we ended up have to drive 80 miles which cost a lot more plus more in gas... When a customer is told one thing and company doesn't honor it makes the customer loose faith in the company.

KATHRYN P.
Rating:

Customer did not leave a comment.

Broc Y.
Rating:

Customer did not leave a comment.

Linda M.
Rating:

Customer did not leave a comment.

Andi B.
Rating:

Customer did not leave a comment.

LIAM L.
Rating:

I rented a 10' from this location. It's further than others, but the service is worth the extra drive time. I will look here first for all my self-move needs.

Nathan T.
Rating:

Customer did not leave a comment.

Matt D.
Rating:

Trish was prompt, courteous, helpful. Truck was clean, comfortable, roomy, and didn't use that much fuel.

Simone P.
Rating:

We had a very good experience

Mike C.
Rating:

Customer did not leave a comment.

Kimberley O.
Rating:

Great customer service from sales rep. Patricia!.

DAWN W.
Rating:

The owner met us outside at night drop off; thank you very much.

Scot T.
Rating:

This was the cleanest truck I've ever revved.

No reviews have been submitted for this location.

Back
To Top