Customer Reviews for Wally & Son Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wally & Son Automotive

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micheal H. on

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Stephen C. on

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Was scheduled to pickup truck in Natick on the 25th and the Natick location was closed that day. I took a cab to that location and had to take cab to framingham location after finding out location in Natick was closed. Why traffic set me up with that location is beyond me??? So wasted 3 hours of my time and was late hitting the road on my trip to Florida. This late start hurt my plans of hitting rush hour traffic in NYC which held me up for an additional 5 hours.

kate M. on

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Not cancel my order because I didn’t have an email attached to it. Even though I was compensated $50 for it, I will not use your company again. I spent three hours on the phone and paid workers when I didn’t have access to a truck. Absolutely awful.

Dorothy T. on

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tom W. on

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Very helpful. My license was expired(didn’t realize; Birthday a week earlier) Patiently waited for my wife to come to get van.

josephine nabuke K. on

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Rogerio T. on

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Great location, they are very polite and very helpful when it comes to take care of your moving needs

Charles M. on

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The attendant was very helpful.

Alison K. on

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Periodically clean the seats to lift out sweat smells from fabric.

KARIE H. on

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Called to change pick up time, for after hours) when arrived put in Express pick up link he sent me did not work. Called main office said I missed pick up time and reservations cancelled. Had to call to reserve again in morning. Owner not happy having to re due.

Enda M. on

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I booked in the marlborough location for a 2 day rental. U haul then diverted me to framingham to pick up the truck. Not impressed, then uhaul entered my rental as a one way one day rental with drop off in Northborough. Bad customer service, but nice truck

Thomas M. on

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When I arrived to pick up my truck at the initial location in Ashland, MA all the trucks were out of service. The central office reserved me a truck 18 miles further away which I used for my move but I learned later on I was driving the truck on a flat tire which is not safe. I had to follow up on my own time to get a $50 dollar refund for the reservation mishap. UHaul should have just initiated this refund without inconveniencing me. Not a great experience. I would be hesitant to use UHaul again.

Donna J. on

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Very convenient and friendly:)

Sheryl Z. on

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One of the quicker site to rent from. I didn't have to answer the same questions I answered when I made the reservation online, and the clerk knew how-to do his job (no glitches to stump him, which is quite common).

Peter H. on

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Lakshman C. on

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donald T. on

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All good..

stephen S. on

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Dino F. on

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Easy process, great van, great service. Thank you.

Mark S. on

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samir P. on

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Nancy D. on

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Excellent experience.

richard D. on

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Not one thing! Excellent service and great location to rent.

venessa S. on

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allan D. on

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Discuss the actual FULL cost of renting including the mileage fees and tank size to estimate gas.

MARIA M. on

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venessa S. on

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I will ALWAYS use Wally and Son for my future UHAUL needs!

marlene J. on

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NINO A. on

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A ramp for the 10ft box truck

Robert F. on

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The mobile process of getting the truck was terrible

steven W. on

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Marc W. on

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It was a good and pleasing experience.

Kevin D. on

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don T. on

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Newer van, overall good experience.

Mincan C. on

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The pick up experience is so bad. I booked a van on Saturday 10am. I used the mobile app to check in. Step 6 is to pick up the key from the representative. However, the location is closed and no one is there. I checked the official website ant it said it shall open at 9:30am. I called the customer service and no one answered phone. I waited there 30 mins and no employee came. I tried online chat to ask for help and no agent answered me. The last thing, I call the location phone number and your employee told me the location will remain closed and he left the key in the van. How terrible this experience for pick up process. Who would even know to call the location phone number since there is no one there? And even worse, your customer service line 1-800-468-4285 no one answered the phone. Extremely bad experience.

Rafael S. on

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Placed a reservation for a 17' truck . When I arrived I was told that there was no 17' truck and they had no vehicles for me. I was handed a 1-800 number and told to call and see what they could do. No effort was made to find another truck by this office.2 hours later i found a truck 10(it was not enough for me)I rent vehicles in u haul every month, I always have problems, I moved to penske and I'm so happy with them, uhall never again.

Kenneth G. on

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oles M. on

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Mirror was broken on the can I rented. That’s safety issue. Van like that would not pass state inspection. How can you rent it out to customers?! I reserved van over the phone. And specifically asked for ram van, cause in regular vans my stuff would not fit. I asked her three time if she is sure that this location has the van I needed. She assured me they do. They didn’t. What a surprise. Needed to get much bigger truck, and pay much more. It’s not locations fault it’s U-Hauls fault.

Richard C. on

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Derek W. on

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Daniel L. on

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Wayne W. on

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10 ft trucks do not have ramps so get a dolly. Also tall items like refrigerator cannot be stood upright. UHaul trucks have always been reliable. Make sure you get the right size truck for your job.

Will J. on

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Jayme L. on

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Received the truck with an empty tank. Less then 10 miles on the DTE meter. Outside of the truck was very dirty. Back was not swept out. Mechanically the truck was in very good condition. Also did not receive a copy of my rental contract.

Marie I. on

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Eamon D. on

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david R. on

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Micah B. on

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Don’t provide me supplies when I order online cost me 8.45z Not prepare for me when I call in before I come in. Charge me 404.82 from different company as United health C.

Scott B. on

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This is a great UHaul location.

Paul D. on

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craig S. on

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Smooth. The best way to describe working with Wally & Son. Sometimes I need to schedule a van or truck last minute. Eli takes care of me. I appreciate it!

Thomas T. on

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Convenient!

Carol M. on

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RAUL P. on

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Devin P. on

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Jon S. on

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Great service!

Kevin K. on

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Vahan A. on

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Scott B. on

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JASON G. on

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Uhaul is at the top of the pyramid. Period.

june O. on

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Charles W. on

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Reserved online fur a two day rental. When I picked up the truck, it was only a one day rental. Couldn't resolve on site, had to contact corporate support to resolve. Not sure whose fault this was.

craig S. on

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Everything was great. I'm pretty loyal to where i go if i like the service and people. I'm happy with Elias. Great guy to work with and he makes it happen. My only recommendation for improvement... give him more inventory to rent. I can only rent what he has at that moment - and if i need something smaller (or bigger...) there's a price difference. Beyond that, all is good with Wally & Sons.

Saleem S. on

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sandra C. on

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james L. on

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Maureen W. on

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We were "bumped" to this location at the last minute and the attendant was very polite and helpful.

denise M. on

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I prefer to deal with pleasant friendly staff. This was not the case here. Please consider a drop box for keys. I don't like leaving them in the van.

juan G. on

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Thank you very much for providing Rental vehicle in short notice. Best, Juan D. Garrity

Michael P. on

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Representative was helpful enough but leaned heavily on "well there's nothing I can do to help you".

Deanna L. on

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Very quick and easy to drop off. Elias (I believe that was his name), was friendly and quick to check us out.

jon P. on

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This has NOTHING to do with Water Street. They were excellent. Honor the agreement. I was told at reservation time that I would be getting the first month of storage free. I drove all the way to Leominster (which had confirmed this when I went there prior to check the unit out) for nothing. Sadly, I will no longer be using U-Haul. You wasted my time and cost me money.

Dennis M. on

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Andrew W. on

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- "opened" at 8, but attendant told me I couldn't come at 9 because no one would be there until then - was told furniture pads were in the truck; there were none; when I went back to the attendant, he gave me 2 instead of the 12 I rented; I took 2 more from another truck; when I returned these 4, I was charged for the missing 8 - attendant had to put in all my information from my contract again - took 40 minutes to get the truck

bridgette H. on

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This location over charged me an extra day which I don't know how because my contract said one day.

lisa S. on

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The service was great. The van was brand new, only 840 miles on it.

Peter T. on

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ALLAN P. on

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This was a last minute rental and the owner made sure he had a truck available in the size we needed. Awesome service. Highly recommend. Janice Peterson

Eamon D. on

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Alexander S. on

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GPS (Waze) took me to the wrong location first. Must enter address, not name of business. Staff was very friendly.

jose G. on

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