Customer Reviews for Wally & Son Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wally & Son Automotive

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Stephen C. on

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Was scheduled to pickup truck in Natick on the 25th and the Natick location was closed that day. I took a cab to that location and had to take cab to framingham location after finding out location in Natick was closed. Why traffic set me up with that location is beyond me??? So wasted 3 hours of my time and was late hitting the road on my trip to Florida. This late start hurt my plans of hitting rush hour traffic in NYC which held me up for an additional 5 hours.

kate M. on

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Not cancel my order because I didn’t have an email attached to it. Even though I was compensated $50 for it, I will not use your company again. I spent three hours on the phone and paid workers when I didn’t have access to a truck. Absolutely awful.

Dorothy T. on

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Customer did not leave a comment.

tom W. on

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Very helpful. My license was expired(didn’t realize; Birthday a week earlier) Patiently waited for my wife to come to get van.

josephine nabuke K. on

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Customer did not leave a comment.

Rogerio T. on

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Great location, they are very polite and very helpful when it comes to take care of your moving needs

Charles M. on

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The attendant was very helpful.

Alison K. on

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Periodically clean the seats to lift out sweat smells from fabric.

KARIE H. on

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Called to change pick up time, for after hours) when arrived put in Express pick up link he sent me did not work. Called main office said I missed pick up time and reservations cancelled. Had to call to reserve again in morning. Owner not happy having to re due.

Enda M. on

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I booked in the marlborough location for a 2 day rental. U haul then diverted me to framingham to pick up the truck. Not impressed, then uhaul entered my rental as a one way one day rental with drop off in Northborough. Bad customer service, but nice truck

Thomas M. on

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When I arrived to pick up my truck at the initial location in Ashland, MA all the trucks were out of service. The central office reserved me a truck 18 miles further away which I used for my move but I learned later on I was driving the truck on a flat tire which is not safe. I had to follow up on my own time to get a $50 dollar refund for the reservation mishap. UHaul should have just initiated this refund without inconveniencing me. Not a great experience. I would be hesitant to use UHaul again.

Donna J. on

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Very convenient and friendly:)

Sheryl Z. on

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One of the quicker site to rent from. I didn't have to answer the same questions I answered when I made the reservation online, and the clerk knew how-to do his job (no glitches to stump him, which is quite common).

Peter H. on

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Customer did not leave a comment.

Lakshman C. on

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donald T. on

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All good..

stephen S. on

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Dino F. on

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Easy process, great van, great service. Thank you.

Mark S. on

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samir P. on

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Nancy D. on

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Excellent experience.

richard D. on

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Not one thing! Excellent service and great location to rent.

venessa S. on

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allan D. on

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Discuss the actual FULL cost of renting including the mileage fees and tank size to estimate gas.

MARIA M. on

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venessa S. on

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I will ALWAYS use Wally and Son for my future UHAUL needs!

marlene J. on

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Customer did not leave a comment.

NINO A. on

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A ramp for the 10ft box truck

Robert F. on

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The mobile process of getting the truck was terrible

steven W. on

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Customer did not leave a comment.

Marc W. on

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It was a good and pleasing experience.

Kevin D. on

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Customer did not leave a comment.

don T. on

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Customer did not leave a comment.