Overall everything was fine, it was just frustrating that nothing I reserved ended up being delivered as expected. I reserved the truck at a location close to my home. Instead I had to pick up the truck in a location in another county, and I was not given prior notice of that change. I reserved 24 blanket covers. I was only provided 12 blankets. I participated in the load share program. I was told the facility where the trailer was located would be open at 7:30 am. Then when I went to pick up the trailer, I was told they would not be open until 9:00am. The lack of clear communication was frustrating.
DAVID R
Customer Reviews for Walnut Grove Nursery Eastwood
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Make sure you have the store hours correct as this location has summer winter hours but the owner was very accommodating. Great customer service. But for Uhaul don’t wait till the last minute to inform customer who placed order weeks in advance at one location then switch to another location. Don’t give that option unless equipment will be there.
RICHARD MTop notch everything! Will rent from them again! Highly recommend!
DANNY PThe gentleman I handed the keys over to was very friendly and took care of the return process for me, so it was a quick stop. Wonderful service and would recommend to anyone in the area; in fact, it’s probably worth going a bit out of the way for good service like this
Macy SNot so much the location, it’s the overly complicated process to rent that U-Haul has created. You have my name and credit card. Why do you need two additional names and information on them. Took over an hour of standing around restarting the process to rent a trailer I needed for 45 minutes. Not worth renting from U-Haul!
JAMES MFast easy transaction. Was able to get in and checked out quickly.
STEPHEN DGreat service/help! Equipment was ready, even with an early pickup!
Michael EVery helpful and caring, making sure you have what you need to have a great rental experience. Diffidently would recommend this location even if its not the one closest to you. And if you need a gift or any new plants for your new location, They've got you covered, and a convenience.. God bless KT Veitch
Kevin VNew Location. Excellent Help from everyone.
Alex K