Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The vehicle should have been ready to pickup. Freezing rain and we had to sit there at least 20 minutes until we could see out the windshield to be able to drive.
MANDI D
Rating:
5.0
Great place, very friendly staff! Explained things well and an overall great experience!
DAVID L
Rating:
5.0
Customer did not leave a comment.
ROBERT F
Rating:
5.0
Excellent customer service!
TAMMY M
Rating:
5.0
Customer did not leave a comment.
CIERA J
Rating:
3.0
Customer did not leave a comment.
LEROY T
Rating:
3.0
Have someone on duty
JONATHAN C
Rating:
4.0
Customer did not leave a comment.
JEAN E
Rating:
5.0
Customer did not leave a comment.
STEPHANIE L
Rating:
4.0
Customer did not leave a comment.
JENNIFER L
Rating:
5.0
Keep doing what you’re doing!
MARGARET A
Rating:
1.0
Truck needed extensive work steering was loose and truck was dirty when i picked up. Asked for a partial refund and was denied.
Lee G
Rating:
5.0
Customer did not leave a comment.
DEREK A
Rating:
5.0
Customer did not leave a comment.
NICHOLE M
Rating:
5.0
Customer did not leave a comment.
Larry S
Rating:
3.0
Customer did not leave a comment.
Peter D
Rating:
5.0
Customer did not leave a comment.
Mary D
Rating:
5.0
Customer did not leave a comment.
Bill M
Rating:
4.0
Waaaaaay to expensive. $100 for 2 hours
Richard S
Rating:
5.0
Customer did not leave a comment.
Brad W
Rating:
5.0
N/A. Great, friendly service.
Jeff S
Rating:
5.0
Customer did not leave a comment.
Arthur S
Rating:
5.0
Customer did not leave a comment.
Sheree C
Rating:
2.0
The truck and trailer was filthy and caked with mud.
David S
Rating:
4.0
Please don’t keep the self service. I tried it and wasted half an hour and in the end had to go inside and so it with a person. Luckily she was nice but even she said the self service is crap. Wanting to identify me with 2 people which I only had my husband who was in the car and shared the same phone as me and my mom and they didn’t allow that. Not happy with uhaul themselves
Zoey F
Rating:
5.0
Customer did not leave a comment.
Melissa B
Rating:
5.0
The customer service was great. No hassle processing.
NAAMAN L
Rating:
5.0
Customer did not leave a comment.
Nicholas S
Rating:
5.0
Customer did not leave a comment.
Christopher J
Rating:
5.0
Customer did not leave a comment.
PETE S
Rating:
2.0
Customer did not leave a comment.
Samantha C
Rating:
5.0
Walton’s = Outstanding customer service !!!
Margaret F
Rating:
5.0
Customer did not leave a comment.
CRAIG S
Rating:
4.0
Customer did not leave a comment.
John G
Rating:
5.0
Friendly customer service. Would definitely use this location again.
AARON W
Rating:
5.0
I was very happy as the location that I was able and wanted to drop off was in fact the same location as I signed up for
Sandra G
Rating:
3.0
The truck that I initially rented was not available as reserved in Gouverneur so I had to go 30 miles away to pick one up.
Cheryl D
Rating:
4.0
Customer did not leave a comment.
Bruce M
Rating:
5.0
April was very friendly and made sure my moving needs were met. We will be back I’m sure.
Justin H
Rating:
5.0
Customer did not leave a comment.
Wes G
Rating:
5.0
Customer did not leave a comment.
Richard R
Rating:
5.0
Customer did not leave a comment.
Dennis R
Rating:
4.0
This location is very accommodating, service was good
Ralph F
Rating:
4.0
Customer did not leave a comment.
Alice R
Rating:
5.0
Customer did not leave a comment.
Joanna M
Rating:
5.0
Customer did not leave a comment.
ROBERTF L
Rating:
5.0
Customer did not leave a comment.
Junior D
Rating:
5.0
Customer did not leave a comment.
Ashley M
Rating:
5.0
Customer did not leave a comment.
Allen I
Rating:
5.0
Customer did not leave a comment.
Anthony D
Rating:
1.0
The truck was returned early and not over mileage. Over a week later I got an invoice saying it was 8 days extra with over mileage charge. There is no answer at the drop off location and they have not called me when Uhall sent them a request to contact me about the charges.
SarahA B
Rating:
5.0
Customer did not leave a comment.
Theresa W
Rating:
5.0
Customer did not leave a comment.
ROBERTW J
Rating:
1.0
I got bitched at for needing a uhaul by the rep at Walton’s because we had called n they said it was already rented out , so we called u haul to see where the closest 20’ was and they said just take the one at Walton’s , we explained that it was already reserved , the Uhaul lady explained that it was not, I went to pick up the uhaul and got my ass chewed on how we went above her head and that she shouldn’t rent the cargo truck to us lectured me saying things like “ I hate people like you” so no I will not be renting another uhaul because of this experience
Jonnilyn P
Rating:
5.0
Customer did not leave a comment.
ROBERTF L
Rating:
5.0
Let them know the noises from the back r not to upset u! It’s a loud sound if u don’t have anyone with experience, with u when it happens!
My son drives a bucket truck everyday. He says it just what they sound like . 😀😳
Cindy F
Rating:
5.0
Customer did not leave a comment.
Richard A
Rating:
5.0
Great location to rent from! Rick and his staff do a great job!
SCOTT Z
Rating:
5.0
All good
Deborah M
Rating:
4.0
Customer did not leave a comment.
Anna B
Rating:
5.0
Customer did not leave a comment.
LAURAANNE F
Rating:
3.0
Customer did not leave a comment.
Matt S
Rating:
5.0
Customer did not leave a comment.
Kevin A
Rating:
5.0
Customer did not leave a comment.
Harry N
Rating:
5.0
Customer did not leave a comment.
Keisha L
Rating:
3.0
Customer did not leave a comment.
Casey C
Rating:
5.0
Customer did not leave a comment.
Scott M
Rating:
5.0
Customer did not leave a comment.
TAMMY G
Rating:
5.0
Very professional.
ROGER L
Rating:
5.0
Customer did not leave a comment.
Mindy W
Rating:
5.0
Customer did not leave a comment.
VALERIEA M
Rating:
5.0
Customer did not leave a comment.
TINAMARIE S
Rating:
5.0
Customer did not leave a comment.
ROBERTF L
Rating:
5.0
Customer did not leave a comment.
karen d
Rating:
5.0
Customer did not leave a comment.
EARLWILLIAM J
Rating:
5.0
Customer did not leave a comment.
THOMASJ S
Rating:
5.0
Wonderful experience. Much easier than expected. Will be renting from Walton's again soon.
Kary B
Rating:
5.0
Customer did not leave a comment.
ERICC G
Rating:
2.0
Our reservation was lost in the system. Did not get the size truck we reserved. Was told by customer service woman, “that’s what you get for booking it online” Before she could help us she had to go to the bank, so we could sit and wait 20 minutes or leave. It was a very unfriendly experience, we will not use their service again.
Mark C
Rating:
4.0
Customer did not leave a comment.
CULLINM H
Rating:
3.0
Customer did not leave a comment.
John R
Rating:
1.0
Close this location! What a joke, when the owner gave us back some money because of all the bs with their storage units and along with broken items from the person they made arrangements with to load and unload our uhaul, the lady running the uhaul office called my daughter a fat bitch! Would recommend not ever doing business here.
