I Had a 6X12 Enclosed the pickup service was great hooked up checked lightsbut when i got it to the drop-off place it was Sunday and closed i unhooked everything but could not lift it off the ball of my truck it did not have a tough jack on it so i had to flag down a motorist passing by to help me lift it off the ball. an it took all we had to lift it . Put a dam jack on them.
ROBERT T
Customer Reviews for Waltons Auto Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you!!
DANIELLE NWas a very pleasant experience, all was just as said and vehicle was in excellent shape! Couldn't have had any better service.
MARY DMore options. Longer hours. Cheaper rates
JENNIFER LAlways great customer service and support
MARGARET ARepresentative went out of her way to accommodate after requested pickup location had no available trucks.
Patti MThe rental location and staff were great! The website could use some updating - the time of my reservation confirmation was not what I requested and the blankets that I added to my reservation did not follow through either.
HOLLY LVery friendly to the customer
SCOTT RExcellent customer service!!
MICHELE BThe vehicle should have been ready to pickup. Freezing rain and we had to sit there at least 20 minutes until we could see out the windshield to be able to drive.
MANDI DGreat place, very friendly staff! Explained things well and an overall great experience!
DAVID LExcellent customer service!
TAMMY MHave someone on duty
JONATHAN CKeep doing what you’re doing!
MARGARET ATruck needed extensive work steering was loose and truck was dirty when i picked up. Asked for a partial refund and was denied.
Lee GWaaaaaay to expensive. $100 for 2 hours
Richard SN/A. Great, friendly service.
Jeff SThe truck and trailer was filthy and caked with mud.
David SPlease don’t keep the self service. I tried it and wasted half an hour and in the end had to go inside and so it with a person. Luckily she was nice but even she said the self service is crap. Wanting to identify me with 2 people which I only had my husband who was in the car and shared the same phone as me and my mom and they didn’t allow that. Not happy with uhaul themselves
Zoey FThe customer service was great. No hassle processing.
NAAMAN LWalton’s = Outstanding customer service !!!
Margaret FFriendly customer service. Would definitely use this location again.
AARON WI was very happy as the location that I was able and wanted to drop off was in fact the same location as I signed up for
Sandra GThe truck that I initially rented was not available as reserved in Gouverneur so I had to go 30 miles away to pick one up.
Cheryl DApril was very friendly and made sure my moving needs were met. We will be back I’m sure.
Justin HThis location is very accommodating, service was good
Ralph FThe truck was returned early and not over mileage. Over a week later I got an invoice saying it was 8 days extra with over mileage charge. There is no answer at the drop off location and they have not called me when Uhall sent them a request to contact me about the charges.
SarahA BI got bitched at for needing a uhaul by the rep at Walton’s because we had called n they said it was already rented out , so we called u haul to see where the closest 20’ was and they said just take the one at Walton’s , we explained that it was already reserved , the Uhaul lady explained that it was not, I went to pick up the uhaul and got my ass chewed on how we went above her head and that she shouldn’t rent the cargo truck to us lectured me saying things like “ I hate people like you” so no I will not be renting another uhaul because of this experience
Jonnilyn PLet them know the noises from the back r not to upset u! It’s a loud sound if u don’t have anyone with experience, with u when it happens! My son drives a bucket truck everyday. He says it just what they sound like . 😀😳
Cindy FGreat location to rent from! Rick and his staff do a great job!
SCOTT ZAll good
Deborah MVery professional.
ROGER LWonderful experience. Much easier than expected. Will be renting from Walton's again soon.
Kary BOur reservation was lost in the system. Did not get the size truck we reserved. Was told by customer service woman, “that’s what you get for booking it online” Before she could help us she had to go to the bank, so we could sit and wait 20 minutes or leave. It was a very unfriendly experience, we will not use their service again.
Mark CClose this location! What a joke, when the owner gave us back some money because of all the bs with their storage units and along with broken items from the person they made arrangements with to load and unload our uhaul, the lady running the uhaul office called my daughter a fat bitch! Would recommend not ever doing business here.
KERRYJ F