Customer did not leave a comment.TORI B.
Customer Reviews for W&D Auto Sales Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not renting one again. Always a nightmare. Feel free to call if you need to.JACQUELINE A.
Customer did not leave a comment.TIMOTHY M.
I paid for a utility and furniture dolly and they were not in the truck.Toniqua B.
Customer did not leave a comment.Steven H.
Poor service... my dolly wasn't in the back and slow assistance with customer service ... I'm unhappyLethea P.
Great experience .jeffrey R.
Make sure they have the equipment requested during the time of pickup and not be charge when the equipment isn't with the vehicle. Therefore my suggestion is to also have a question on the self checkin sight to verify your customers have your equipment as well as the vehicle so the person don't get charged foe something I ordered but didn't get. I'm still dealing with the charges.Renita K.
Customer did not leave a comment.WYMAN H.
No issues professional helprichard O.
Allowed me to book for 9 am but store did not even open until 10 so I had to wait an hour to pick up the truck.Bryson D.
Customer did not leave a comment.Colin H.
Customer did not leave a comment.Anthony G.
since I dropped the equipment off in the late evening cannot give ratings that would not be objective to the drop-off point... was easy to park even backing from the road to a spot to place the trailer... since it was so late in the p.m, I did not interface with a customer service representative..James C.
Customer did not leave a comment.Gregory S.
Customer did not leave a comment.John B.
Customer did not leave a comment.Anthony M.
Customer did not leave a comment.alex G.
Nothing service was great!!Ontwanesha H.
Customer did not leave a comment.Angela P.
Make sure the lights works to avoid problems with the police!!!!!!!!!!.julian B.
Customer did not leave a comment.Dnasia B.
Customer did not leave a comment.Jamar M.
My experience with Uhaul has been absolutely horrible!!!! By far this has been my worse online experience to date. On July 15th I made an online reservation with Uhaul for a 15 foot truck with 24/7 mobile pickup to be picked up on Saturday, July 20th at 8am. The entire ordeal was COMPLETELY unorganized. By Saturday, my pick up location had been changed 4 times. I couldn't get verified online and was on the phone with several different agents for over an hour. I ended up having to go to an inside facility and my reservation was changed so much that I got the truck 3 hours after my initial reservation time. Due to this unfortunate incident, I missed my move in appointment for my new appartment and was caused considerable distress.Desiree M.
Customer did not leave a comment.Karen O.
Customer did not leave a comment.William S.
This trailer and transaction were a problem. Broke a leaf spring in Flagstaff and had to call roadside repair. Trailer had lurched hard when spring broke and had to be repacked costing me a full day. Once on the road again, it was obvious that the repair was a "patch job" and the trailer fought me the rest of the trip. Gas mileage dropped from 14 mpg to 9 mpg with the trailer bucking on the tow ball and swaying over 50mph. When I arrived at the dealer to drop off, they were not open despite posted hours. I disconnected and parked the trailer in their yard and waited. When he arrived he wanted me to reconnect it and take it to another dealer! 3 hours later I left with no reciept; the dealer had not even inspected the trailer (I took pics before leaving). I have been back two times to get a reciept but the door was locked and nobody answered. As a recurring occasional use customer, I see the value in renting your equipment as opposed to owning a trailer. But this trip has made me re-think that. It cost me hundreds of dollars in hotel, meals, additional gas, and an additional lost day of work. Add to that the frustration of several hours just trying to return it and get reimbursed for expenses as promised by customer service. I was offered repayment for the room and our meal that night but have been unable to reach customer service since dropping off the trailer. Wait times on hold a erage 15-20 minutes each time I have called. I am VERY disappointed and unhappy at this point.Ari R.
everyone was really friendly at this location.Charles C.
Customer did not leave a comment.Joe C.
Customer did not leave a comment.lynwood W.
Customer did not leave a comment.Barbara M.
Great location close to my home,and the transaction of business was smooth and price was very reasonable, I would use their business again.SYLVAN M.
Customer did not leave a comment.Trey T.
Great service, very flexible with what we needed - great experience all the way around.Jay L.
Customer did not leave a comment.ALFONZO C.
Customer did not leave a comment.DERRICK M.
The representative we worked with was kind, but the man at the front door was not so kind. I looked over it because it was not a big deal to fight about. He just wasn't as friendly as the woman.Jeremy C.
Customer did not leave a comment.Kurtis H.
The trailer had debri in it still. The employee insisted on hooking up the trailer and did it completely wrong. The second I pulled out of the driveway the trailer unhooked and drugg on the road. I would never go back again!Anthony W.
Customer did not leave a comment.Donald B.
Customer did not leave a comment.gloria R.
The secretary here was awesome! so helpful to me during the hurricane here. She was the bomb!ANDREA T.
Customer did not leave a comment.clinton M.
Excellent customer service experience!!Marty G.
Customer did not leave a comment.Zhao Z.
T he truck need a thorough cleaning. I am not sure if there are bugs in the cab or chemical used on the seat belt. Probably bugs. I am broke out on my neck and across my chest where the seat belt was. I turned the truck in the next day and was overcharged. then after the correct charges were applied and this made my account go into the negative. I am still waiting fro the charges to be credited back to my account. I am really upset about this. Then to top it off. My sister was called 2 days later and asked if I had turned in the truck. U Haul experience from hell. never again.Michelle C.
Customer did not leave a comment.Amber R.
Customer did not leave a comment.Ashley S.
Very customer friendly. Very knowledgeable and very helpful during my stressful time. I will definitely use this location again.Teresa H.
Excellent service by Sheleka White.Teresa C.
I will neverrrrrrr everrrr Recommend, Think, Ask or even mention this place. My experience their was Sooooooooo horrible, Horrific, Draining, tiring, aggravating. Never Again. Please do not go here for your Moves.angela S.
Customer did not leave a comment.DENISE S.
Had to help female employee position trailer in yard.Ari R.
Customer did not leave a comment.anthony L.
I chose this location because it was close to the house I was moving out of to save mileage from renting at a location near my house. When I spoke to Tori I asked for pricing of the trucks. She did say she had a 20" footer for 39.95 I asked her if it was per day or total for the three days I was renting. She said total for the days.Now when I look at my e mail I see that I was charges 39.95 a day. If I had known that I would have only had it for a day and moved what wouldn't fit in the truck in my suv and my husband truck and trailer. I did get credit for mileage which did bring my bill down from 274.89 to 218.00 . Tori was nice and pleasant but was having problems with her computer which was not her fault and she did keep saying she was sorry it was taking so long . Thank You Kathryn Allnuttkathryn A.
Was charged a cleaning fee. There was nothing to clean-swept out bed after use. No food or drink in cab of truck. Swept it out. Charged excess $/mile after having paid in advance. Was charged for nearly 70 miles but moved only 3 trips from storage bldg. to house and only 10 miles round trip. My mother used another location on Grove St @6 months ago and had it from Fri-Sun and was about same distance and was less than $60. This "W and D Auto Sales" was a rip off.Katye N.
building was clean and staff very nice and made me feel comfortable. The location was poor for me in relation to where I had to pick up the truck in relation to where we were going with it.Jacqueline A.
Customer did not leave a comment.Michelle W.
Customer did not leave a comment.Debra S.
The location was clean, friendly, and open. However this was not the original location - when I made it - it was 5 minutes from my house the substitute location was 30 minutes away.Scott G.
Customer did not leave a comment.Evan V.
Customer did not leave a comment.Ahamefula U.
Small Mom and Pop place. Felt like old friends.Ray W.
The owner is new. I'll give him a break and leave it at that. I suspect he'll figure it out quickly, so I'm willing to give him another shot. Nice guy.GREG B.
Clerk (Tori Barnes) seemed confused/unconcerned/untrained at her job. She did not find/follow my on-line (One-Way) reservation (21437451) with Express Check-In, therefore creating a new local rental. When told where I wanted to turn the truck in (Whiteville, NC), I was told I could do that but it was considered a local rental. I thought it strange, but figured she knew what she was talking about. Truck back was dirty, no dolly was available. Gentleman that loaded the pads was going to loan me his personal dooly, But I would have to return it to him. Again, I stated to him and Ms. Barnes that I was not coming back there and would be turning the truck/pads into the Whiteville location. At original requested turn-in location, Misty (and phone contact with Jen) were very helpful with the turn-in.Johnie K.
Customer did not leave a comment.