Customer Reviews for Wanna Window Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Very professional, so easy to make arrangements for a rental over phone. Would definitely recommend this location to friends.

Rating:

5.0

Nothing that I can think of. Service was fast and friendly.

Rating:

3.0

If we had been told we needed to make a reservation for drop-off at the time we made a reservation for pick-up, we might not have had to drive 20 miles to return the truck and avoid being charged additional gas, mileage, and time for our rental. Don't be stingy with information. Set your customer up for success.

Rating:

5.0

Limited equipment available

Rating:

5.0

Great stuff.

Rating:

5.0

Everything is good

Rating:

5.0

The attendant was very helpful, polite, courteous, and professional.

Rating:

4.0

The share is awful. Could not access the lock box code. Waited 30 mins on hold for a person to assist. Took 45 mins to get the key. Store almost closed. Never again.

Rating:

3.0

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Rating:

3.0

I was charged twice and it took a full week for the pending charges to clear. That was an extra (approximately) $300 that were unusable from my account. Unacceptable. I had the truck for 1 and a half hours. Ridiculous.

Rating:

5.0

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Rating:

5.0

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Rating:

5.0

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5.0

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Rating:

5.0

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Rating:

5.0

Photos required for check-in was a bit time consuming. Otherwise the experience was very positive.

Rating:

5.0

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Rating:

2.0

I was disappointed since I originally requested a 10am pickup time which was not available until 1pm. I inspected the exterior and interior was unable to check the back tires due to where it was parked sandwiched between two other trucks. While driving to my home I noticed the truck handling poorly, once I got home I inspected and found the right rear tire had a sidewall tear. I contacted the Rental office but they had left for the day. I contacted UHaul after that it took 4 hours for the repairs. I was unable to complete all my tasks in that time frame.i was given $50 off my bill i contested and requested a full refund which UHaul has not responded to my request.

Rating:

2.0

Was told tank was full,gauge was at the full mark,drove a total of 32 miles,put in 9 gallons of gas.roof of truck leaked and ruined a few boxes..

Rating:

5.0

Everything was easy and quick No need for improvement

Rating:

5.0

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Rating:

5.0

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Rating:

5.0

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Rating:

4.0

Everything worked out great except I was charged for insurance that I did not want. I get my receipt and it is on there. Called location and they said I had to call Corp number to get it removed. called and they will refund it in a few days. Wasted my time having to make all these calls.

Rating:

3.0

I was charged twice and it took a full week for the pending charges to clear. That was an extra (approximately) $300 that were unusable from my account. Unacceptable. I had the truck for 1 and a half hours. Ridiculous.

Rating:

5.0

Easy and simple dropoff, very courteous employee.

Rating:

5.0

It’s all good! Your staff was very efficient helpful & friendly

Rating:

4.0

The share is awful. Could not access the lock box code. Waited 30 mins on hold for a person to assist. Took 45 mins to get the key. Store almost closed. Never again.

Rating:

2.0

I was disappointed since I originally requested a 10am pickup time which was not available until 1pm. I inspected the exterior and interior was unable to check the back tires due to where it was parked sandwiched between two other trucks. While driving to my home I noticed the truck handling poorly, once I got home I inspected and found the right rear tire had a sidewall tear. I contacted the Rental office but they had left for the day. I contacted UHaul after that it took 4 hours for the repairs. I was unable to complete all my tasks in that time frame.i was given $50 off my bill i contested and requested a full refund which UHaul has not responded to my request.

Rating:

5.0

Photos required for check-in was a bit time consuming. Otherwise the experience was very positive.

Rating:

5.0

Maintain your vehicles better.

Rating:

2.0

Was told tank was full,gauge was at the full mark,drove a total of 32 miles,put in 9 gallons of gas.roof of truck leaked and ruined a few boxes..

Rating:

5.0

Easy dropoff

Rating:

5.0

Everything was easy and quick No need for improvement

Rating:

5.0

Again excellent Svc.

Rating:

5.0

Great service

Rating:

5.0

Friendly and pleasant staff. Hooked up the equipment with a smile on her face. Never did anything but sign the paper and drive away. Great service. Equipment was in great shape. Traveled well and performed it's duty flawlessly.

Rating:

5.0

The inside windshield was very dirty. I has to clean it myself to see properly. They should clean the windshields more thoroughly. It's a safety issue for sure.

Rating:

5.0

She is the perfect person for the job,very helpful and a great personality

Rating:

1.0

Picked the truck up on e had to go right to the class station , left it with more than half a tank , getting charged for the gas !!!! I put 65$ in gas total , I had to rush to the gas station before I even hit my destination….

Rating:

4.0

The truck ran great and everything was great on both ends. Thank you.

Rating:

5.0

We ended up changing our drop-off location to bring the vehicle back to Manalapan. That was a convenient option for us that worked out well.

Rating:

5.0

Associates were friendly and helpful. I would recommend this location to friends.

Rating:

5.0

Very efficient, friendly service. I was out the door in minutes and am very happy renting here. I’ll be back if I need another rental for sure!

Rating:

1.0

I reserved this 20' box truck the night before for 8am becuse I had 4 stops to make to pick up furniture. Well when I arrived and signed in to pick up the truck the app told me I had to call the 800 number! When I called it to my dismay the phone operator said the vehicle was showing that it was not there or checked in. There was an older gentleman running around like a chicken with his head cut off because there were a bunch of other people there also with reservations, which he was helping two while I waited to speak to him about my issue. By the time he got to me (becuse he was having internet issues scanning people's licenses into the system), it was almost 30 min later! So when he finally was able to help me he said they never checked the truck in the night before and it was only a quarter of a tank of gas left in it (which pushed my timeline back another 20 min) so I had to go fill it before I could even begin my day!!! Needless to say the cab was dirty and the box truck sounded like it was ready to die (the transmission shifting was horrible)! Well when I return the truck I returned it with more than a quarter of a tank and I made sure the cab and back was clean. I received the returned truck final statement today and a almost $600 charge for making me miss one of my pick up because of the earlier discussed issues at this location! I feel I should have had some of this bill lessened because of the sheer frustration and headache I went though at this location!!!

Rating:

5.0

Courteous and professional staff!

Rating:

5.0

Move worked out excellent.

Rating:

5.0

It was bery nice to work with them. They were polite helpful and they worked with me on changing my reservation due to my work schedule.