Customer Reviews for Ward Trucking
(U-Haul Neighborhood Dealer)

145 reviews

1745 Dr Martin Luther King Jr St   Indianapolis, IN 46202

(317) 271-7863

Location Hours

  • Mon-Fri: 8 am - 6:30 pm
  • Sat: 8 am - 4 pm
  • Sun: 12 pm - 3 pm

Services at this Location:

Contact Us

(317) 271-7863

1745 Dr Martin Luther King Jr St
Indianapolis, IN 46202

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 6:30 pm
  • Sat: 8 am - 4 pm
  • Sun: 12 pm - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Hiden fees they rape me off

Djalel B. 
Rating:
5.0

Great u haul service

Antonio W. 
Rating:
5.0

Customer did not leave a comment.

MORGAN S. 
Rating:
5.0

Customer did not leave a comment.

KENNEDY L. 
Rating:
5.0

Customer did not leave a comment.

MARY L. 
Rating:
5.0

Customer did not leave a comment.

Brandee M. 
Rating:
4.0

Customer did not leave a comment.

Tyrone W. 
Rating:
5.0

Customer did not leave a comment.

MANJIT S. 
Rating:
3.0

Customer did not leave a comment.

Terrel R. 
Rating:
4.0

Customer did not leave a comment.

leticia M. 
Rating:
3.0

Customer did not leave a comment.

IMANI J. 
Rating:
4.0

Customer did not leave a comment.

Brad G. 
Rating:
5.0

Effortless pick up and drop off.

SAMUEL S. 
Rating:
5.0

Easy and affordable!

Austin H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN W. 
Rating:
5.0

Customer did not leave a comment.

Amanda C. 
Rating:
5.0

Customer did not leave a comment.

TERRI A. 
Rating:
1.0

The lady signed my name on the contract, didn't do a walk around or go over ANYTHING. Absolutely no direction with anything, I was left to figure it out on my own online

Cassie C. 
Rating:
2.0

Location was not well marked, we did not know what to do with the truck and there were no workers on site

Benjamin N. 
Rating:
5.0

Customer did not leave a comment.

JAMES H. 
Rating:
3.0

Vehicle was great. People were great. Good job.

ANDREW K. 
Rating:
5.0

Customer did not leave a comment.

Andrea V. 
Rating:
1.0

Customer did not leave a comment.

Naresha S. 
Rating:
5.0

Easy to find and very helpful

Brent S. 
Rating:
3.0

Customer did not leave a comment.

BRUCE R. 
Rating:
5.0

Friendly people was able to get a truck right away

Kristen M. 
Rating:
5.0

Customer did not leave a comment.

CHEERYL W. 
Rating:
3.0

Customer did not leave a comment.

Sabria H. 
Rating:
5.0

Very fast and quick drop off and helpful

Robert C. 
Rating:
5.0

Great job thank you

Deborah C. 
Rating:
5.0

Customer did not leave a comment.

Dami S. 
Rating:
5.0

Customer did not leave a comment.

Jing Z. 
Rating:
3.0

Customer did not leave a comment.

MADISON J. 
Rating:
1.0

Your service double booked my truck so it was not there waiting for us. Their location was completely disorganized. Further, it's in a part of town far from gas stations which makes it difficult to fill up the tank after use. You both fail in my book.

Brian R. 
Rating:
1.0

I did not receive my full deposit back and it is unacceptable. They told me that I returned the truck Late when I returned the truck way before the time.

ROODSON E. 
Rating:
5.0

This was great. Easy to find, navigate and park.

Joe L. 
Rating:
5.0

Customer did not leave a comment.

Luther L. 
Rating:
3.0

Truck was not loaded with moving blankets as requested. No one manning the facility so no way to get blankets. Need a refund for the charge of blankets

Jack P. 
Rating:
4.0

Fast and easy. No problems at all.

Mike A. 
Rating:
4.0

The lady who helped check the vehicle in was very friendly and helpful. She made the process very smooth and we were out in no time. We took the vehicle back cleaner than it was given to us!

Jeff E. 
Rating:
5.0

The lady working there was great. Very helpful and a pleasure to be around.

Randall M. 
Rating:
2.0

Customer did not leave a comment.

Kalin J. 
Rating:
3.0

Manager was friendly and knowledgeable and they helped me with the trailer. Equipment was maintained and in good shape.

Richard C. 
Rating:
5.0

.....could never get them on the phone.... the agent at the 1800 number verified that the location was open and the truck available. the people there were great and the truck clean

Dan F. 
Rating:
5.0

Both women that work at this location are great. The rental process was super easy and fast.

SAMONE T. 
Rating:
5.0

Customer did not leave a comment.

Dominique H. 
Rating:
3.0

Customer did not leave a comment.

John W. 
Rating:
5.0

Customer did not leave a comment.

samuel A. 
Rating:
4.0

Great personnel at both locations!!! They made the process easy!!!

Franklin H. 
Rating:
3.0

Customer did not leave a comment.

DOMINICK M. 
Rating:
4.0

Customer did not leave a comment.

James R. 
Rating:
4.0

Customer did not leave a comment.

RALPHJOSEPH Z. 
Rating:
5.0

Customer did not leave a comment.

Josiah J. 
Rating:
5.0

Very smooth transaction. Owner was extremely nice. Great experience with this location. Highly recommend.

Debi H. 
Rating:
5.0

Customer did not leave a comment.

LANCE M. 
Rating:
4.0

Customer did not leave a comment.

PHIL K. 
Rating:
5.0

The individuals running this location made everything as easy and seamless as possible. Keep up the incredible work!

Christopher L. 
Rating:
5.0

Customer did not leave a comment.

RENEE D. 
Rating:
3.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Nothing! I loved the contact-less option.

Kailah J. 
Rating:
5.0

Customer did not leave a comment.

charles C. 
Rating:
5.0

Customer did not leave a comment.

ALAN R. 
Rating:
5.0

Customer did not leave a comment.

THOMAS H. 
Rating:
4.0

Customer did not leave a comment.

bill T. 
Rating:
4.0

Took care of me right away and was very knowledgeable of process

Richard K. 
Rating:
5.0

Customer did not leave a comment.

CLAUDE N. 
Rating:
5.0

Awesome service very polite and friendly agent explained everything very well

diana S. 
Rating:
3.0

Customer did not leave a comment.

James W. 
Rating:
4.0

The woman who helped us was awesome. Personable, friendly, and answered all our questions.

Megan R. 
Rating:
5.0

Customer did not leave a comment.

Lori P. 
Rating:
5.0

Carol was great! She did everything in her power to make sure my rental experience was a positive one.

Julie G. 
Rating:
5.0

Customer did not leave a comment.

Beth K. 
Rating:
2.0

Under staffed and not very accessible. I felt sorry for the two ladies working which were very nice.

MARVIN S. 
Rating:
1.0

Please establish a working phone line for some level of customer service. I am unsure if your team mixed up my truck with someone else's but I left a half tank when my receipt said I left 1/8. We had to call U-Haul to override the check out system because no one was there. I hope this was an honest mistake but reversing my,fuel credit was wrong and I will be speaking to whoever I need to in order to hold you and your team accountable.

Armando S. 
Rating:
5.0

N/A! Great experience

Sherie S. 
Rating:
1.0

Customer did not leave a comment.

Lyshameka M. 
Rating:
2.0

Ordered and was charged for furniture dolly and two dozen furniture pads. Didn't receive dolly and only got one dozen pads, but location wasn't open to talk to about getting what I ordered and paid for.

Spenser G. 
Rating:
3.0

Customer did not leave a comment.

Farhad B. 
Rating:
4.0

The truck we were given needs the transmission serviced. It was having trouble changing gears. We notified the drop off location of the issue

Thaddeus H. 
Rating:
4.0

Very friendly, fast, and efficient. Pleasant experience.

Robert H. 
Rating:
5.0

Very friendly and helpful staff. Equipment was ready, clean, and in great shape. The pick-up and drop-off was hassle free and their staff was wearing masks.

Todd W. 
Rating:
3.0

Customer did not leave a comment.

Michael I. 
Rating:
5.0

The engine had problems that need to be fixed. I was driving all way to Florida at 50 to 60 mill per hour, an I receive the wrong equipment not what recerve. Not even was at the location that I suppose to pick I up.

Sara M. 
Rating:
2.0

I never received my receipt email up on picking up the trailer. Even after calling and leaving a voicemail there was no follow-up.

Joshua M. 
Rating:
3.0

Customer did not leave a comment.

Madeline P. 
Rating:
3.0

Customer did not leave a comment.

AIRIEL S. 
Rating:
4.0

Everything is fine

Erica R. 
Rating:
1.0

Customer did not leave a comment.

A Dee H. 
Rating:
5.0

Customer did not leave a comment.

Mark C. 
Rating:
4.0

Customer did not leave a comment.

Heather C. 
Rating:
3.0

I am due a credit of $14.00 for safe move as I declined coverage. I contacted customer service and was placed on hold for 15 Minutes only to be disconnected. I have since sent an email requesting a refund.

Carrie N. 
Rating:
2.0

Location is difficult to get out of with a truck. The trailer I renter had a flat tire coming down the side of a mountain in Tennessee and had to wait almost 2 hours for help to arrive.

Jon Andrew D. 
Rating:
4.0

Customer did not leave a comment.

Roy H. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Convenient and the drop-box is fairly easy to locate.

Michael M. 
Rating:
5.0

What an amazing family, Carroll took care of us with grace and class. Have never used this location before, but will definitely go back there every single time.

Skip C. 
Rating:
1.0

I was delayed by 48 minutes while the U-Haul representative was cleaning another truck and talking to people standing by the truck. This delayed my whole operation and time to get the truck back. In town expenses $174, really? Ridiculous. Get people out on time so they can come back and return equipment on-time.

Tariro N. 
Rating:
3.0

Customer did not leave a comment.

Laquentin J. 
Rating:
5.0

Maybe put up a bigger sign to make location more visible thank you

Gleen S. 
Rating:
3.0

Drop off box sign is hard to see.

Amanda L. 
No reviews have been submitted for this location.

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