I had a scheduled a trailer pickup on the other side of Indianapolis a week in advance and after waiting 45 minutes for a single customer ahead of me, I discovered despite the confirmation email, my trailer was not here and I had to drive to the other side of town during rush hour. I also would not be able to return the trailer to the original scheduled pickup location which is the real kicker and when calling to see how I could avoid this happening to me yet another time, they said there's no way to prevent U-Haul from not having your equipment, even if I call ahead. The only thing u haul has going for it is that there are not many other rental companies to choose from our else I would not do business again.Matthew L.
Customer Reviews for Ward Trucking
(U-Haul Neighborhood Dealer)
Indianapolis, IN 46202
Services at this Location:
- Monday - Thursday:
9 am - 1 pm / 2 pm - 5 pm
9 am - 1 pm / 2 pm - 6 pm
8 am - 1 pm / 2 pm - 4 pm
12 pm - 3 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jason D.
Customer did not leave a comment.PAUL LOREN W.
Customer did not leave a comment.Christopher W.
Customer did not leave a comment.Steve H.
Customer did not leave a comment.Curtis C.
Customer did not leave a comment.Sheryl P.
Customer did not leave a comment.Stephen F.
Customer did not leave a comment.Steve S.
There was no gas cap â€¦and the return application kicked me out twice. Other than that all was good.David B.
Find people who knows what they are doing and upgrade your vehicles.Elisia M.
Customer did not leave a comment.Eric K.
Customer did not leave a comment.Mark K.
Customer did not leave a comment.Brian B.
Customer did not leave a comment.Eve B.
Customer did not leave a comment.Suehan L.
Customer did not leave a comment.Jose T.
Customer did not leave a comment.Hamad A.
Very easy to find and easy drop off.melissa M.
I was over charged for the gas tank and it wasn't even at what I put it at it was lower so I feel like I should get my refundNylaja V.
The battery on our 26 footer died on us mid move.Jack M.
Customer did not leave a comment.Barry K.
Customer did not leave a comment.William D.
Thank you!Derryl M.
Customer did not leave a comment.DANIEL R.
Customer did not leave a comment.Pete S.
I dropped off after hoursCherle E.
Improve indoor office to appear more professionalCole E.
Customer did not leave a comment.suzette V.
Drop truck, didn't interact any somebodyJuan G.
I dropped off at this location, but I'd like to review 1430 N Illinois St, Indianapolis, IN. I was supposed to drop off here. After I arrived I was told I had to take it elsewhere. I was told multiple text and emails had been sent, but none had. I took the truck to 1745 Dr Martin Luther King Jr St. and dropped it off. After that I got the email relocating my drop off with instructions how, but I couldn't get the keys back to drop it off the way I was supposed to. I think the other person relocated my drop off just so she wouldn't have to deal with it.Dakota S.
Just what I needed and have grown accustomed to. Thank youBARRY W.
Better parking and signageKEVIN B.
Customer did not leave a comment.Ricardo S.
The rep did not take a thorough look at the truck like our contract stated and just took the keys and said we could go.HERMAN M.
Customer did not leave a comment.Tamika B.
Customer did not leave a comment.JUNIOR D.
Customer did not leave a comment.Glen Roy B.
The woman in charge was very friendly and helpful!Natasha A.
Entry door signage would be a great addition for new customers.Jorge A.
Great customer serviceWalter S.
Customer did not leave a comment.CONNOR P.
Customer did not leave a comment.Shanea H.
Customer did not leave a comment.Jessica S.
Customer did not leave a comment.Norris C.
I reserved 20 foot and they provide me 15 foot not clean very dirty at backTahir A.
I was told by the 1430 N. Illinois street office that the Dr. Martin Luther King UHaul office was located inside a house next to the UHaul parking lot, and that i should ring the doorbell. That house is boarded up and looks very scary. Maybe for safety reasons of the persons who work there, there are no signs indicating the actual office is actually inside the warehouse on the grounds. There is no obvious entrance! Fortunately the lady there saw me wandering around and flagged me to go inside, but it was confusing and a little scary to not know where to enter the office in an unfamiliar area like that.Heather C.
Dumpy, pot holes filled with water in the ghettoGREGORY R.
I had to contact customer service because my 24/7 reservation would not allow me to check in to take the truck. Once the customer service agent reset the reservation, the system worked great.Jesse B.
Customer did not leave a comment.TANNER B.
The location was muddy gravel and poorly lit. The truck was decent, but the sun visor was broken and the suspension made the mirrors rattle so bad that at one point I couldn't even tell there was an ambulance behind me.BRIAN G.
Customer did not leave a comment.John D.
Customer did not leave a comment.SHERECE M.
Customer did not leave a comment.Centoya D.
Did not even come out and look at the truck on return. Did not check mileage. Did not check for cleanliness or damage. There was none, but most other places at least look at truck on return.PHILLIP A.
I received a call at 7:57 am on 11/6/21, ! hr before I was to puck up truck, to go to this location instead of the Lafayette rd previously set. I want to get an adjustment on bill for having to go to further location, costing me more miles than plan at 99 cents per mile. I feel I paid more than I should have due to location. I will contact corporate.TERRIS L.
Make sure you check the fuel matches the contract. Note any damages prior to leaving. Although the nice manager at the Washington blvd Fort Wayne store worked it out with me. You may not be so lucky.DANIEL S.
Customer did not leave a comment.Scott T.
I enjoyed seeing the shop where I picked my truck up. I was greeted with a big smile. Thanks for the great experience.MITCHELL K.
Customer did not leave a comment.Jose P.
Good customer service 😎James F.
The folks at Ward Trucking were very helpful and accommodating, they were friendly and respectful. I was unsure how this experience was going to go when I reserved the truck but I have nothing but good things to say. Very pleasant experience. Would definitely use them again if I needed a truck in Indianapolis.LAWRENCE ORWID P.
Customer did not leave a comment.ZYGMUNT G.
Customer did not leave a comment.Sharon B.
Customer did not leave a comment.Tiffianie K.
Keep up the good workJOSEPH W.
Customer did not leave a comment.HTUN TINT A.
Customer did not leave a comment.Philip B.
Customer did not leave a comment.Robericous T.
Customer did not leave a comment.Ashley R.
Customer did not leave a comment.MICHAEL N.
Have clear signs where to walk in to get service and have representatives use clear communication, keeping in mind this could be the customer's first time renting from Uhaul.ASHLEY L.
My truck mirror fell off while the truck was sitting. I didn't hit nothing, nothing hit me. U-Haul brushed it off as a accident. Terrible and dangerous. I paid the full bill, bit I will never rent them again.Derrick H.
Staff member was very good. I forgot 2 wrenches to remove a bolt locking down the trailer's hitch. He found a couple wrenches to allow me to disconnect the trailer from my vehicle.Mark F.
Reservation was put in and still was moved to a differenct location far away, then by the time I got the email I didn't have time to make it to pick up the truck. I called and they only had the next day available. Made me change my entire weekend around and things that were already planned.Tiffany M.
Quick and easy. Quick customer service. Truck was in good shape.ROBERT N.
Switched our reservation to a 40 min drive location away from us. Charged us for three days even tho we had it for two.Michael P.
The uhaul app for checking in was not working. Would not allow me to upload photo of clean uhaul. Had to select not clean. Getting final pic for drop off was frustrating. Wasted about 30 minutes. Glad it was not nighttime. The location did not look very safe.TODD R.
I dropped the trailer off during off hours. No one was really around. There was a lot of space for my trailer.Marissa E.
I have had nothing but bad experiences from U-Haul. I will never ever use U-Haul again. Rude customer service and they hang up on you. Online system for rental changes the rental time on its own.Michael D.
Quick, easy, and friendly drop off procedure.AARON A.
Customer did not leave a comment.Susan C.
Customer did not leave a comment.Phil R.
Great people at this location! Very friendly.Wilford R.
A little better communication on behalf of the personnel one person says it's OK the other person says it was canceled then I received a call that I was ready to be picked up up there so I went back and picked up the trailer bad communicationRonald C.
Customer did not leave a comment.Brittney D.
Customer did not leave a comment.Josh R.
Customer did not leave a comment.MATTHEW L.
Customer did not leave a comment.DENNIS P.
Ward Trucking had the trailer we reserved ready for pickup when we arrived. The guy working there was polite and helpful. They did great, and the service was excellent! My only frustration is with Uhaul one-way rental online reservation process because it is deceptive. They should not ask you where you want to pick up a trailer from if they fully intend to make you get it from somewhere else. I had to drive a 30 minute drive to pick up from downtown when I had requested a suburban pickup site that was closer.MONIKA S.
Customer did not leave a comment.Philip B.
Difficult to find where to go, a sign coming from the street would have been helpfulJEREMY R.
Customer did not leave a comment.Anthony P.
Customer did not leave a comment.Samantha S.
Booking was challenging, operater booked wrong day initially, after I was sent my confirmation, and a barage of phone calls was able to get it corrected only to get a text evening before move that changed pickup location and inconveniently the time! The help I had couldn't make it and I was forced to pay someone elseJames W.
Nothing the consultant was great got me everything i needed and information to stores and locations for items i was going to need.Kevin M.
I will never rent from Uhual again. We had reservations for over 2 months and the day of our reservation comes and they don't have any of our equipment. The manager literally leaves to go home while the young college age kids stare at us and literally say they don't know what to do. We then have to do their job for them to find equipment all over town putting our out of state move a day behind and lost all our movers that were supposed to help us. We got nothing in return for our troubles. Uhual.has gone down here severely and I would never recommend someone to use them. Spend more money and go somewhere else where you actually get what you reserved and good service!!!!!Cameron W.
Customer did not leave a comment.THOMAS H.