The only issue with this vehicle was that it was a really bumpy ride, not a smooth one. Other than that, all the equipment was in good working order. Thank you.
ANGELA D
Customer Reviews for Warehouse Thrift
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not one clear idea. Was , as usual, a positive experience dealing with U-Haul
RALPH FVery friendly family owned business who worked around my pick up time. Expedient service and would definitely use again!
ABRAHAM VThe office in Oroville WA is in a second hand store. So the atmosphere was different. The office was in the back of the store. But the gentleman in the office was very helpful.
STANLEY LBest neighborhood dealer in the West! 😉
IILSA BWonderful customer service!
ZONA LNot one but TWO tire blowouts because no one maintained the equipment. Do you know how difficult it is to move across the country going only 55 mph, then you add in the BS of tire blow outs?! The first one took FOUR HOURS for the tech to get to us, the second 2 hours, essentially losing us an entire day of travel. We lost 500 miles due to those blowouts and your staff has zero remorse or apologies. I'll never rent from your company again.
TODD Wthe u haul computer system crashed making the booking system error prone and lengthy
Brian KThe employee was stymied by the computer and their inability to get into it. There was a discrepancy in the check in and check out form for the fuel in the truck. This was handled professionally.
Alan Fnew location they were helpful and speedy with paper work
Judy CLove the service! 🤩
Iilsa BNo one thereand Imgetting an additiomal charge of $173 for some reason. Had to callthe uhaul main number to get the drop off location changed to here
JAMES RWonderful people. Very helpful and professional.
GERALD MU-Haul didn’t have the equipment we needed in Canada (even though we booked months ahead) and they sent us to the states. They agreed to honour the price in our contract in Canadian dollars, however, when we went to pick up the equipment in Oroville, the employee had some issues with our contract and it took her a good hour to figure out what to do. She ended up creating a new contract but the canadian price wasn’t honoured, we ended up paying way more. We’re not happy with our experience and hope U-Haul with honour what was mentioned in our first contract. Please contact me. Our truck had some issues with the breaks. It didn’t work as well once the truck was loaded.
Thomas LThere were no trucks except the one I had rented. The girl who checks customers out is nice.
JULIE JGood customer service and easy to rent.
Mitch CBetter awareness of what was available and the process of renting. Were at the training stage for personnel
John WI'm so happy that Oroville has a Uhaul. Such a great addition to the town
Chris HEquipment maintenance checks must be performed. The kind of sand/mud/gravel that was in the truck-box, should have been suggestive - the door-seal isnt working. The crew was most accommodating and helpful.
Naveendip BI don't see how You could improve.Did Excellent.
martha bCustomer service
Harold Himprove the person operating the facility be more knowledgable..totally confuzzed doing transaction
Wayne GThis was the first time using Uhaul in this area and they went above and beyond, we are lucky to have them in this small town. I had a number of small issues that were taken care of quickly and professionally.
Christopher hSmooth check in process and the guy (Steve I think) was kind and inviting.
Reinout SThe woman who helped me was AMAZING! The drop off was very hard
Julie PNeed experienced personal who will actually do there homework and ask questions like did you have any problems with your vehicle or our equipment that we need to help with? Etc and don't threaten to take anyone to court if not paid . Also taking deposit money without first giving customer a chance to request and file claims. Etc.
John MCab had trash under the seats, on the seats, and in between the seats when I picked it up. I was sent a text, but I can't do things like that on the phone because it's too small for me to read. There were too many unexplained costs. It sounds like it would be a cost of $25 or $30 per day. Instead it was $123 per day PLUS $13 per day for gasoline! THIS SOUNDS LIKE FALSE ADVERTISING TO ME. Why didn't they inspect the vehicle for cab dirt BEFORE leasing it to me. This us not the kind of service I get in Green Valley, AZ.
Judy AGreat to work with and the equipment was new and worked wonderfully
Troy ESteve was extremely helpful and went out of his way to make our rental work, even meeting is early before open so we could make our schedule to help my sister. Very good guy.
Vann CThe person checking me in said there was a glitch in the U-Haul software (she must have put something in incorrectly that said I didn’t put fuel back in the truck) that overcharged me and there was nothing they could do about it. It was up to me to have to call U-Haul to get it sorted out.
Roger HThe air conditioner on the big truck we rented went out after the first 50 miles. Made for a long cross country move for my elderly father, who was driving it.
Elizabeth PWonderful and helpful people at the Warehouse Thrift ...
christina FThe local operator needs to understand the business. They are a thrift store that somehow became a U-haul dealer. The trailer that I rented was in excellent condition and performed flawlessly. The local operator loves her thrift stuff, but doesn’t know a trailer from a truck. There’s also different people in this location that speak with authority about rules and conditions that are not supported by the owner. I think U-Haul should be able to find a more qualified dealer.
Brian TYour Uhaul APP was a little confusing.
Wayne PThe person in charge of Uhaul at the store was out to lunch (literally) when I arrived to drop off the dolly. So again, without help or instruction, I had to handle the job by myself. Then to top it off, this employee phoned to say that my credit card wouldn't process the $30 drop off fee. Luckily my bank had frozen my account for a different fraudulent charge! A few days later, another person phoned me and asked if I had dropped off the dolly. When I told her about the attempted $30 charge, she said " I will fix that" or some such statement. Haven't heard anything more...not a great experience. Looking into buying a my own dolly now...
Harvey OAs expected
Cody R