Very fast and professional.
EARNEST K
Customer Reviews for Warrensburg Moving & Supplies Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I reserved a truck with appliance dolly online for another location closer to my moving locations. My reservation was later changed to this location by U-Haul. When I went to pick it up, the location was closed. I spent over 1.5 hours on the phone with the 1-800 number about trying to get the truck because of online and app issues. Once I was finally able to get that taken care of and obtained the keys, I checked the truck and the appliance dolly was not on it but a utility dolly and furniture pads were. This took up space on the truck that I could not use. I was told to contact other U-Haul companies for an appliance dolly, wasting even more time that I didn't need to be wasting, and expected to drive further, adding more miles on the truck that I was told I would have to pay for, before I could even begin moving my stuff in the hottest part of the day now. I was transferred to a customer service representative,who said there was nothing they could do to help me. I asked to speak with a manager and he told me that he was crediting me my account by $50.00 for all the trouble I was going through and removed the appliance dolly charge. As of this date, the account was never credited and not credited back to my credit card. I never could upload the pictures of the truck of how it looked because the text message link that the manager sent me expired. When I called back and spoke with another customer service representative, they typed in everything I identified and told me to take pictures again and hold onto them. Upon returning the truck, the on-site worker could not get the return the vehicle because the site wasn't working. Therefore, I said I would try to return via the app, and the worker wished me luck because they were always having issues with it. I was able finally able to return the truck. This has been the absolute worse experience in renting a truck, from changing my location, to being closed, to picking up the truck using the website and app, not having the equipment, paying for more mileage than I should've had to, losing time, to returning the truck, and still not receiving my credit that makes this even more worse. I will not be recommending this company to anyone, just on the basis of not receiving the credit I was told that I would receive, because clearly the company does not maintain its word/integrity.
Michael FAlex was friendly and helpful. Made the check in and checkout process efficient.
ERIC RDropped off at this location after hours and used the app for the return process
Andres AEverything went well dropping it off, I went to do it a day early because we were done with it, but they were closed, I left the truck and brought the key back, everything went well.
LANNIE SStaff was amazing and the entire rental check out and return process was fast and efficient.
ANDREA WReally helps the customer, above and beyond.
JOHNNIE NDealt with discrimination from this location
Eugene SFriendly and efficient!
DAVID DThe owner was friendly and very "by the book". A very nice transaction.
CHRIS SHave no comments on how to improve. I was so happy with the service. Alex has such a kind and helpful personality.
DEBORAH HNothing, Alex did a great job communicating and making my rental easy
DEBORAH HAlex was wonderful to work with, very friendly and a awesome person.
SHALONDA MNo one was there at the time of arrival
RAUL GEverything was excellent! The truck was ready to pick up as scheduled and the staff was very helpful.
MARY FOur experience was wonderful! Super nice customer service and experience! Absolutley will retun to this U-Haul location with any future needs! Thank you!
Andrea SBest U-Haul rental experience we’ve ever had. Alex was super helpful and courteous. Highly recommend using this location for all U-Haul needs. Alex has our vote for employee of the month, every month!!!
MICHAEL K