The truck was nice and clean. We did pre-trip and everything was perfect. The only bad thing was that the fuel was empty. I would calculate it and say there was like 20 mile range left. Otherwise I would definitely use it again and recommend to all of my family/friends.
Oscar D
Customer Reviews for Wasco Hardware & Ag LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Well first of all the selection here is between two trucks! The truck I got was dirty and the dolly was old and just lying on the floor of the truck. I had to call on my phone so the people could finish my contract. but the thing I am mad about the most is I trued the truck in a day early and still got charged for three days not two, I left messeges and text but no one returned my call!!!
Frederick CVery helpful and efficient
Sharman DStop changing drop off sites and telling us there’s drop boxes when there’s not.
ILVER CMake sure the moving equipment requested is actually in the truck or at least notify one ahead of time there isn’t any available equipment if the location will be closed the day of pickup.
Jesus LVery friendly people at the location
Maria PEfficient. Good communication. Easy pickup and return. Friendly service.
Richmond CThe girl at the counter was completely useless and I don't use that phrase often. The store was dusty. The truck was dusty. The AC did work great and drove smooth. The truck was good but not worth it because of the location and lack customer service.
Christina FI thank you guys so much for all the nice kind informative quick and easy help you provided right there in Wasco. I could have never completed any of my tasks without the trained and skilled help of you and all your extremally well valued staff you guys are life savers thanks Christopher R Parks.
Chris PIt was a complete crap show. I went to get my first vehicle, upon inspecting it we found that the gas cap was gone. returned it for another one but UPS said they couldn’t just trade the keys, they had to make a whole new reservation for me & they didn’t even void the other reservation. Waited on the phone for 45 minutes & got transferred to 7 different people. Finally I got the keys, went to inspect this one & once again the gas cap was missing & gas pipes had been cut. We go back inside to inform them, at this point I am not coming back to rent another one. I leave the lot. Kirk (the guy who rents them out) was so sweet after I informed him that U-haul once again said they couldn’t just switch the keys out. they would have to make me a whole new reservation again & I did not want to wait another 45 minutes. He was able to do everything on his end & bam, I finally got a u-haul that was functioning. Kirk was the only amazing part about this experience. never using u-haul again
Yessica GAll good , quick online check in and check out to return the vehicle, good service on location, 5 stars definitely
George MThe gas tank was on E and the gas tank lid was ripped off. The inside of the uhaul smelled like pee really really bad. It looked like homeless people were camping out in the back of the 2 u hauls that we’re parked there . Never again!
Kelley PIf possible have a few more truck sizes .
Jose GThey didn’t have many vehicles and didn’t have info on my reservation. Had to call and get U-Haul dispatch to set things up. Quite a delay.
Doug WThere was mud under the seats. Inside windshield was just plain gross. Seats were dirty. We had to wipe everything down to feel comfortable in the truck.
Liz BTraining that location personnel!
FABRICIO M