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Susan N
Customer Reviews for Watts N Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Wonderful people to work with and always very helpful and friendly.
Darryl BI dropped off late Saturday night so I didn't interact with anyone. The Uhaul app allowing for after hours drop off is a God send. It would've been very painful to haul the trailer around town with nowhere to secure it until Monday morning.
stephen BBrittany is outstanding. This is the first time I rented a vehicle trailer like this. Total foreign to me. Brittany walked me through every aspect of I drove away confident. She’s terrific.
RONALD GThe truck has a cracked windshield. Was leaking water from a bad hose had to roadside assistance before I even started my trip. The first person I spoke with was not nice or helpful.
MICHAEL BVery friendly and caring
JAMES DBrittany went above and beyond with my rental. I changed my size truck, changed what I was renting and she was so friendly and accommodating. I went in there many times to talk to her and ask questions as this was my first experience renting a truck and she was very knowledgeable and helpful so I could make the right decision. The whole move worked out seamlessly with her advice and guidance and I would highly recommend Brittany and this facility. Thank you so much for all your help!
LYNNE SThey was closed Sunday but very nice and sent me an email confirmation everything was fine when checked in. I used the overnight key drop.
ROLANDO EShe's always very efficient and great to work with there's not much you can do to improve anything
Elizabeth SHave a tongue jack with the trailer so that customers can take the trailer off the hitch, and re-attach it. As I used my pick-up truck to pull the trailer, and desired to also load the back of the truck, it was more difficult with the trailer attached and no jack or tongue lifter to allow me to disconnect the trailer and truck.
CHARLES RVery clean and nice location. Employees were attentative and took care of everything.
Chris SPersonnel at this location are always extremely efficient and courteous. Best place for us to rent from.
Clark MFantastic location. Easy access and very friendly staff. Only complaint is they don't have enough trucks. I had to go to another city to rent a truck but thankfully I was able to return the truck to this location. Thank You for making the return process so easy.
Sally TMake sure running lights are maintained
Kalvin KMake your app more intuitive and more likely to be able to pick up the GPS signal. The app consistently failed to detect my location and I had to use the browser on my phone to continue.
Brianne BThanks always there when you need them !!!
James MConvenient location right down the street from my storage units...plenty of parking and friendly staff
Kevin FNeed van at this location and pick up truck would get used in this area
Elizabeth sGreat experience with speedy professional service
Elizabeth SNothing
BRADLEY BExcellent Staff.. Friendly and Very Helpful...
Bobby LGreat team at Watts N Storage, especially Brittany!
Kevin FVery helpful, and the nicest people. Great experience overall
Mary GNothing everything was fine. The lady in the office was so nice and helpful.
Christy GVery convenient location for us to drop off at and the representative, Bridgette, worked with the GM at the pickup location to insure that our billing was handled correctly.
Kevin FWell I had rented the trailer as I have before and the mower I was picking up at Lowe’s would not started I only pull the trailer maybe five miles and then return was hoping you guys could give me a break and not charge me as I will be renting it again please give me a break this time Thank you in advance Dennis Alexander
dennis aExcellent customer service
Gary MGood service!
Kathy BGreat job, would use again.
John C.
Delores KVery convenient very pleasant. Will use again!!
James MPlease note that key is in lockbox at building entrance rather than in back of truck.
Daniel EVery friendly and sociable
Robert WThey were very helpful and friendly
MICHAEL CIf your going to be a little late bc of problems then give costermers a break instead they charge me 2 days
Brandon BFriendly fast and easy
Carlos CWe have used watts n storage several times over the past few months for several different reasons. Have given exceptional service every time. Used a different location once about a month ago and will never use that location again. They were not knowledgeable and the customer service was terrible. Regretted not using Watts n storage. I don't typically do reviews but Watts n storage deserves it
Wesley WAlways friendly staff and helpful.
Andreas WWay over priced and charges are not fair. We wanted a truck closer to us but we're forced to go 4 towns over to pick a truck up so they way over charged us on mileage. Will never use Uhaul again.
Chris AThere was a wasp nest on the outside of the door.
Jack P | Overall ExperienceCompletely satisfied. Love this place and the staff!
Faith a | Overall ExperienceEverything in my storage unit came out covered in mold or had water damage. Asked the staff about it and she said that was on me. Someone had tried to cut the locks off of both storage units and they just said if someone steals my stuff call the cops. I wouldn't keep an anvil here overnight cause it would somehow get messed up.
STEVEN T | Overall ExperienceIt is a very nice facility and I will use them again if I need too. Thank you
Suzy M | Overall ExperienceWatts-n-storage was extremely helpful to me, when I needed the extra storage. I even rented a U-haul from them to get my things moved. Their rates are affordable, their staff is friendly, and they made moving super easy for me. Thank you.
CHRISTEN H | Overall ExperienceWe had 2 units here for over a year and never had any issues. Place is very secure and staff are super friendly and helpful. Highly recommend.
JENNIFER G | Overall ExperienceThe office tokk care of everhthing i needed. Great people to fent from.
Keith P | Overall ExperienceI had my stuff in this storage unit for 3 years. I payed every month didn't move out owing a dime. Only to find out I was never offered insurance I was never informed of insurance. And I have pictures of were a rat or some sort of animal to the effect of a rat ate threw multiple stuff including alot of very sentimental things I am highly disappointed that I thought my belongings were safe and come to find out nothing was safe I also have pictures of the rat wholes in each side of my storage unit and also hornet nest all around the walls inside we put poisoning in our building multiple times but im assuming maybe a possum or something larger was the cause, I feel like I should be compensated somehow for these things I also have a large box full of everything that was chewed up or threw I have spoken with Cynthia at whatts in storage and she told me she would get with the owner and be in touch it has been nearly a week with no response, I would appreciate some kind of response if possible. I was considering re renting a larger unit for other purposes of storing but not so sure this will be my choice of place after what has happened thank you for your time, Jamie thomas
JAMIE T | Overall ExperienceWe enjoyed the storage room, the staff was always helpful when we had problems. The staff was always pleasant Would always recommend this storage company to everyone.
GAIL H | Overall ExperiencePleasant experience thanks
DAVID G | Overall ExperienceGreat peoplr to deal with from start to finish. Would definitely use again.
Ricky H | Overall ExperienceThe staff are great!
BEAR M | Overall ExperienceGreat job
DON A | Overall ExperienceI did not move out . My storage unit is in Whitwell #24 . I just now started putting stuff in it yesterday.
ANGELIA B | Overall ExperienceThe staff went above and beyond when helping me.
PENNY W | Overall ExperienceDidn`t get it
Privacy R | First ImpressionsI didn`t make it to the storage building
Privacy R | First Impressions