Drop off location with no drop box.
Jennifer H
Customer Reviews for Weavers Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was obviously not cleaned prior to pick up as there were dirty tissues, medication boxes, and other trash left inside the driver seat area. The storage compartment of the truck was also not cleaned and left stains on several pieces of furniture. Other than that, the service at Weavers was great. We were able to pick the truck up earlier than expected with no additional charges.
JOHN SThe experience with the actual rental, pick up, and drop off was amazing. Quick and easy. However, the reservations and scheduling was a mess. That’s uhauls fault and not this location
Doyle CThey didn’t provide the equipment that I requested, I didn’t receive the furniture dolly, utility dolly or the furniture pads.
Kyler BDidn't have the hand trucks I ordered, mobile check in process was unnecessarily difficult. Despite giving contact information for the 3 of us that were picking the truck up, I still had to add a 4th person's contact information for some reason. Not efficient, not intuitive, not a good process. The man at the garage was nice enough to loan us an appliance dolly since there were no hand trucks though.
Megan SNice and clean. Easy in and out.
KAREN BI had requested a dolly and blankets and there wasn’t any but overall a good experience. Thanks
DeAnna MThe app itself was very difficult to use. I wouldve opted to go to a location that was open on a Saturday, but nothing within my vicinity was available, which is shocking considering most people move on weekends. It was difficult to access my keys and I specifically paid for furniture pads, which I was not given. I hope I am refunded for this. Overall a poor experience and I would rather suggest someone rent from Home Depot than go through this experience again.
Jessica MFriendly service, truck and trailer were in good condition. However, my truck wasn't available until 5 hours after my originally scheduled pickup time and the furniture dolly wasn't available at all.
Daniel RDifficult to maneuver
William SThe owner of this location was very accommodating and helpful. We would absolutely recommend his location as it’s in our block!
JESSEN PThis is an auto repair shop. The owner was super helpful and knowledgeable about the uhaul rental
william rI never could access the key for the truck and wasted an hour standing in the sun trying to unlock the lock for the key. I chatted with an agent about it which was not helpful. I then requested to cancel my reservation, which the agent said she would do, and I STILL got charged for the truck. Not only that, I was charged for a mile even though I was never able to get the key to even get in the truck. Such a disappointment with U-haul.
Rok KThank you for the services you provide. Please Improve the app, it is terrible for so many reasons.
Hasan EPickup was awful. Took an hour be able to pickup the vehicle. Someone eventually showed up to help, but I had no success trying to contact for help.
Alec DGreat spot, easy in and out.
Oliver MEverything was great
Manuel CEasy pick up and drop off, also great easy & out location!
Dana LFriendly and easy reservations and pickup. No problems
Reynaldo GOwner very helpful and experience was excellent. Will use again.
Kevin SDealer was friendly and efficient setting up the rental. Actual rental was weekend after hours so used the U-Haul remote app. Ran into problems checking out, but U-Haul phone rep was friendly, patient, and got me through the process.
James BRemote pickup doesn't work on app. App is useless.
John MThe owner of the shop was very easy to work with. Made the whole experience very smooth and stress free
Shea EHave more vehicles for one way travel
Eric THad to stand outside and wait for uhaul to be approved for 30 minutes (thankfully it was at least 25 degrees out) I was also charged a cleaning fee for letting them know that their truck was dirty before I picked it up. nice
Michael WNothing at this location…rental was extremely easy with no issues….
Steven FMake sure to include everything requested in the order!!! I had to go to a second location to pick up a dolly and moving pads that were requested 24 hours in advance.
Amy AA customer service rep, not from Weavers but from a local U-Haul store (3039228914) canceled my reservation without my permission. When I called back, after calling 5 times because they didn't answer, the next representative told me I hung up on them and so they canceled it (from the notes). Yes, that is how phone calls work - she said she could do nothing to help me, I acknowledged that, and went on to try to find someone who could. Got a new phone that would hopefully work better but my reservation is canceled. I'm sorry, but what an asshole thing to do on someone's moving day. VERY unhappy with that representative and her choice to make my moving day even more stressful. If she can't handle a call ending at an appropriate time, then she should not work in customer service or with phones. I wasn't rude, the conversation was over.
HANNAH FFriendly and fast customer service
Luis GI was charged twice
Jennifer Fhave the requested/PAID for equipment within the truck. also reimburse when it's NOT provided.
William NSo nice and professional! Highly recommended.
Bailey DHands down Weavers was my best experience with U Haul! Thank you Tom
JOSEPHCHARLES BWebsite reservation system ran into a lot of errors. The gentleman onsite was able to sort it out.
Andrew BGreat job!
DWAYNE RThings were changed last minute on me, and I understand not every location will have the equipment I reserved, but doing so last minute ruined a few plans the day of and put me behind schedule for packing for the move.
Nicholas GLocation was convenient and check-in/service was excellent. The inner cab was not clean. The truck handled well overall.
Lawrence MTom is great! Friendly fast and efficient!
Steven MThe drop off location was closed. At first, not sure I was at correct place. But there was an authorized u haul sign in front window. No other trailers were there.
John RMaintain equipment to a minimum level
Taite rSuper easy
Celina WHelp the owner be able to supply more equipment with either fencing or legal help with zoning.
Laura ALove driving that truck!
Hunter DThe keys to the vehicle weren’t in the lock box as stated. The owner of Weaver’s said the truck was supposedly rented out until Monday, in which case it shouldn’t have been rented out to me on Sunday. I tried contacting uhaul several times and got no answer to a phone number that said was available 24 hrs a day. This was unacceptable on uhaul’s part. The owner was very nice and had a spare key that he gave us, but he shouldn’t have had to do that.
Valerie YMy originally reserved U Haul was not available as I reserved, and I was forced to find the only last minute U Haul in the neighborhood, which was a pick up truck instead of a 15 foot truck. Terrible reservation system.
Jenna PRemind people to release the emergency brake before driving!
Laura MWeaver's was great in service and checkout. Unfortunately, the truck had 90,000 miles and a lot of wear and tear on the cargo shell. I also had to add oil to the engine halfway through the trip between Colorado and Utah.
Steven KWe had a hard time getting the 8x12 uhaul off and getting the truck out. Very small lot.
dave bWeaver's did an outstanding job of taking care of me. I had been given the run around by store on Wadsworth and call center. Store on Alameda found my trailer at Weaver's and set up for me to pick up.
william HGreat neighborhood location. Staff was super and easy to work with. Great overall rental!
Michael B