Busy location due to gas station business. Limited type and quantity of dolliesJacqueline R.
Customer Reviews for Webster 76
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was overcharged over $100 for 13 gallons of gas. When I returned the truck no one came to check gas level with me. A quarter tank of gas was used and I got charged for 3/4 tank of gas. The service was awful, I went to my appointment to pick up the van and it wasn't there I had to wait for them to call me to let me know when it would be available. Their iPad to the U-Haul program was faulty because of poor Internet connection it took a long time to register. No one explained the process of checking in and checking out, no one went out to show me the car how to open it how to lock it give it a once over with me to and sign documents to show that it was in good condition. There was no human checks and balances to protect me from fraudulent charges. This is a scam and they are overcharging me for gas that I didn't use. I will be writing more bad reviews on social media, yelp, and the Better Business Bureau. I feel like I just deleted the photo I took of the gas level before I dropped off the car and I can't retrieve it. I just noticed the extra charge. Very shady practice and this site has too many businesses going on at one time to manage U-Haul properly. They have a market place, they have a sushi restaurant, they now added Boba, a gas station to manage and a U-Haul. All with two employees and only one who understands the U-Haul process and that is not saying much for the service I received.Sofia Beau A.
As always (going back years at multiple venues) the phone reservation system did not work and I had to ask for help at the counter. I brought the van back early because the engine light was on and it made me nervous to keep driving. The gal at the counter did not seem to understand what it meant that the engine light was on.Beverly W.
Customer did not leave a comment.Agana M.
A glitch in the phone app required me to be on voice to reconfirm my ID and that added 45+ minutes to my pick up time. The counter clerk was very patient as well as me and she was very helpful in my getting the rental. For future, a res manager should be on site.Arthur B.
Customer did not leave a comment.Christopher F.
The applications that are used for check-in & check-out should be updated to allow the cashier better problem-solving alternatives. During my check-in process the previous customer did not check-out correctly and it was preventing them from being able to properly check the vehicle out for me. It took about 45 min to complete the transaction. The cashier was courteous and communicative but, was working with systems that didn't weren't supportive for the worker.Leilani H.