Great experience
MARK S
Customer Reviews for Welches All Vehicle Repair
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Friendly, fast, and helpful. What more could you want?
DAVID SKey did not fit in drop box. body of key was to large
BRUCE FThe trailer was high quality and in good condition. The staff was very helpful with hook-up and explaining all the trailer features.
JAMES TI dropped off after hours so nobody was there. The auto checkout app worked good.
CAREY MNot helpful at all.. just blew me off and pushed me out the door as I was trying to explain all the issues I had with my horrible experience and drive! Just not a no personality. Maybe she was having a bad day but that's not my fault. Maybe she should have thought I've been having a bad few days.
Angela SThey did an excellent job of getting me through this process The employee was very friendly and helpful.
RANDALL RWelches were great for my drop off. It was after hours, but they were still there and came out and took care of everything. They gave great service!!
CAREY MMaybe an add on to your app for a truck route (for 26 footers) I encountered many roads that the truck could go down. Google maps and Waze don’t do truck only routes. I found an app but if U-Haul had that ready to go that’d be great
Charles BWas very helpful and nice to do business with.
LONNIE CThe gentleman there actually was able to help me, as the first time I rented it it was in Fort Wayne at a very busy facility and I didn't even know how to hook up the lights I didn't know that my van had a different kind of light hook up and I thought it only had the round when instead of the flat ones. The gentleman there help me hook up the lights and everything I mean he was out there 100% of the time help me get this thing hooked up, where in Fort Wayne at Coldwater they were so busy, so it's understaffed at Coldwater road Fort Wayne. Ossian is awesome The guy is absolutely freaking awesome.
Kevin MClose to my home was great
KATHIE BLet the dolly go with the truck
Robert FThis location did not have the pads/blankets in the truck. They did not sweep out the back.
Adam Sdrop off location was excellent.I would recommend highly. They are a full Auto service drop off location.
Jerry WThe app/self check in. I couldn't use it and had to go inside to get checked in because the app wouldn't let me do everything I needed to do. I feel it needs updated
Richard PEasy place to return your rental equipment.
Bruce GI did not appreciate being charged and after hours fee due to te fact I did mobile pick up and return, it was a holiday weekend, and I returned it earlier than the date/time given. Truck needs an alignment. Feels like wheels are toed in. When ever road is even a little bumpy, the steering fights against itself.
DAVID DFriendly and helpful
Mary BPrefer Markle drop off
Malinda SThe staff was very helpful and friendly. Great customer service.
MICHAEL PSelf checkout not easy for a senior citizen
Denny DThe people at this location was very kind and very very helpful I need Au haul again I will be returning to get Au haul once again
james sThey had a small selection but it was available. The lot is small and also services an auto repair business. Navigation of the lot is somewhat difficult due to this congestion. When returning the trailer there was no empty spot for the trailer. They were helpful in getting the trailer hitched and making sure the lights were functioning properly prior to me taking the trailer from the lot. The trailer functioned appropriately and was clean and ready for use.
Jonathan Slocal people were great, but working with UHaul on line was tremendously tedious
mark dThey don't try to sneak extra fees like the Huntington location. Nice workers, clean shop, one of my best recent rental experiences.
Aaron SThere is a $30 fee if a truck is returned below 1/4 tank. There is already a convenience fee of roughly $7 per gallon of gas if you return it without filling it up yourself. My truck was given to me with almost exactly 1/4 gallon and I was uncomfortable taking the 26 footer through either of the small gas stations in my area, so I returned it (after a 30 mile trip put it JUST below 1/4 tank) expecting to just pay the $7/gallon for a couple of gallons to return to my original place, but I received the $30 fee for returning it below 1/4 tank. I feel that it was unfair to loan me a truck with 0 margin for error in regards to the tank capacity. Trucks should not be able to be taken out when the tank is below 1/2 tank.
Daniel SThe trailer I rented was perfect for what I needed to do.
Brad LYou can't improve on something when everything was just fine.
Michael RThe employees at Welches All Vehicle Repair were responsive and super helpful as i picked up the trailer. Warm and friendly is their approach, and it made me feel valued.
Kent KPick up and drop off was very easy. The owner (Joe) was very helpful and professional!
RICHARD BGood folks, easy to deal with and very polite!
THOMAS LCheck the furniture blankets. 5 of the blankets had either grease or heavy mildew on them.
ROBERT DNA
KIM REverything went great
STACY SDrop-off far too complicated
KENNETH UThe employees of Welches All Vehicle Repair were extremely friendly and outgoing. The business was well maintained. I would certainly recommend renting from them in the future.
KEVIN GNot necessarily their fault, but we had a very hard time returning the truck after hours because there was no internet signal from their location. So check out took over an hour. The truck was very nice and clean!
CHRISTOPHER SJon got me in/ out the door fast and efficient, A++ all the way! Can't wait to rent from Welches All Vehicle Repair again, thanks so much!
Bret ACould not rent a van from this location. I really wanted a van instead of a box truck.
Dawn RGreat service.
TIMOTHY SEverything was good, I had a good experience with this company
Tamara HTruck had hole in roof and only half tank of gas when picked up.
NATHAN PThe only issue i had was that I reserved a 15 foot truck and ended up getting a 26 foot truck. I was disappointed that I was not given a discount due to the extra fuel I needed to spend to drive a much larger truck than I reserved. I feel that there should had been some type of compensation for this.
DAN A