Customer Reviews for Wes Stor Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Wes Stor Mini Storage

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Denise S. on

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When booking online rental paid for and requested 1/2 dozen furniture pads and there were none provided noe in the truck. Also since trucks are so old and do not have back up camera, I would also highly suggest adding an additional mirror that would show you behind the truck as it is completely blind back there and so very dangerous. Can I be credited for the charges for the furniture pads I paid for but did not receive?

Sean H. on

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The staff here is absolutely amazing!! They went out of their way to help and accommodate my needs. I highly recommend Wes Stor to anyone in need of storage!!! I am very thankful I chose them.

Sean H. on

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jon D. on

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Julie B. on

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Chris was awesome to chat with. He reassured me and said he would call back and he did!

Barbara V. on

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Madeleine S. on

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Everything went so smoothly, this place and its employees are a godsend! Will be exclusively going here for all my U-Haul needs from now on!

Cindy M. on

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Paul G. on

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Staff was very knowledgable and explained all aspects of the transaction and answered all my questions completely. Check out process was easy and vehicle was ready and waiting for pick-up as planned.

Danica W. on

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The employee was super welcoming and accommodating, even though we arrived just before closing time. He was helpful and helped us find the right size unit we needed.

Jeremy B. on

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The employee was super welcoming and accommodating.

Ana P. on

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Karen C. on

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john D. on

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could not be happier

Joseph C. on

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Sean M. on

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window whippers where useless. glad it only rained for a few minutes.

Catrine K. on

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michael B. on

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Jeff M. on

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Person at desk was extremely helpful .

Leigh R. on

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Alexander F. on

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Storage unit needed to be swept as the base was covered in dirt. Employees were very nice and helpful.

KARL S. on

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John D. on

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These people were great! Bent over backwards to get me on the road on a Sunday at noon!

Sarah S. on

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The truck we actually rented was not ready for us - there were no keys anywhere in it. Luckily the one next to it - which was the same size - had the keys left in it, so we took that one and everything worked on. Just an FYI for your own employees - make sure you're leaving the keys for the right vehicles.

Maurice B. on

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Daniel R. on

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Great customer service person who was courteous and helpful with information and vehicle instructions assisted greatly.

BRENDA D. on

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I actually moved out in April in notified them this is a horrid place and I wouldn't recommend it to house dirt

Russel C. on

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The staff was excellent , pleasant and very accomodating. Great service !!!!

Michael M. on

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Ensure the reserved rentals are held for a reasonable amount of time! I was due to pick up my truck at 8am. I spoke with Tracy (very nice) at this location on Friday afternoon for this Saturday morning pickup and she left off with "see you in the morning". I had over an hour drive to get to Pawcatuck and began calling at 7am when I knew I was running late. I tried again in route around 7:30, 7:45, 8, 8:10, 8:20, finally at 8:33am a man picked up and informed me that my reservation had been transferred b/c I was a no show at 8am and that this was the last truck he had. Needless to say, after driving for an hour, I was less than pleased. Only wen I pointed out that I had prepaid the rental around 7am did he come back on the phone and say that they would see me in 20 min and that they would have to figure something out for the other guy. Beyond comprehension! When I arrived, the man said to me "good thing you prepaid" which blew me away. I asked how he thought it was appropriate to reassign a rental when it had only been 30 min (the time they finally answered the phone) without calling the cell phone they had on my order etc etc...Needless to say, there was no good answer! Insanely frustrating morning. After leaving, I had to pull in to a gas station to clean THE INSIDE OF THE WINDSHIELD with a squeegee!! Very frustrating reservation process with UHaul on this one which had me second guessing the next time I need a rental anyway but this Pawcatuck location/experience may have sealed the deal. If anymore cares to hear more I am willing to chat with a manager.

Cynthia J. on

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Rebecca D. on

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murray B. on

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Ymca W. on

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Tax Exempt would have helped cut cost for the ymca but I was told they cant do that or wasn't sure.....

Lucas D. on

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the people at this location didn't know how to log onto the system, they were not prepared when i arrived even though i called ahead both 2 days before arrival and the day of. we had to wait 30 minutes. while they tried to figure it out.