The experience was wonderful except for two things: 1) The office looks like a dungeon and is very unappealing. Uhaul really needs to at least invest in some overhead lighting. That alone would make this office look so much nicer. Why do you treat your employees this way??? I want to make sure you understand that this comment is not about the place being clean. It's about Uhaul not showing their customers that they care about every step of the rental process. How the office looks and the environment it provides for doing business says a lot about a company. It is clear that Uhaul does not spend any money to make this location inviting for its customers and employees. Please fix this. 2) The computer lag is unacceptable.
Rick N
Customer Reviews for Wes Stor Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Always gets back quickly, and they are very friendly and efficient.
VIVIAN RI will be renting again mid-June from this location.
KENNETH VGreat place to drop off. People excepetional
George GSame issue
Mark DAshley was friendly and very helpful. Will only use Weststor.
WILLIAM FEverything was great at both locations very cooperative people easy to get in and out
DANIEL VThank You for your services.
Nicole A | Overall ExperienceThe trailer gate needed to be repaired.
ANDREW SSo easy! Brand new comfy truck!
VIVIAN RThe site was not attended when I dropped off the trailer. However, I was able to make a phone call which was readily answered and allowed me to complete the drop-off with no difficulty.
DAVID SVery convenient. Ashley was great too.
GARRY MA good price for your move.
ALBERTO TWe needed to switch out the trailer that we rented from a previous location because it was the wrong size. The process was made easy, can't thank them enough.
Jonathan SChris was fabulous to work with unfortunately we had a situation where we had to clean out a house in a few hours and we ran to get this U-Haul and Chris was so accommodating and knowledgeable. He’s an asset to your company.😀
BARRIE LI felt the truck was difficult to drive straight. It drove the same way loaded or unloaded. Other than that my experience was was great!
BETHANY AWe arrived and were told that the ramp in the truck was not working. It took asking the question twice to get an answer as to what was wrong with the ramp. Apparently, the welding was broken and they did not have an alternative truck. We rented a 15' so having the ramp was really important. We were offered another location but at that point we needed to get our day going to we decided to just take the truck as is and see how it went. The ramp was a huge pain in the butt to get back into the truck. I'm surprised they rented us a truck with such a faulty accessory.
Dana DWill come back again.
Peter MExcellent customer service. Helped me hook up the trailer and I did not have my trailer electrical connector, so she let me use he own connector for the day. I would not change anything at this location.
Craig CKeep doing what you are already doing. I don't think you can improve more, uhaul is already #1 as far as I'm concerned. Customer service was great, Ashley and Jim went out of way to help me. Maybe some applicable discounts would help, like military and AAA, or something. 10% or 15% discounts goes a long way, and we never forget it, and we as customers really appreciate these little things, especially in the times of need. Thank you uhaul, and thank you Lea from reservations.
Atila AAshley was terrific!
DANIEL WThe owners were extremely nice. Highly recommended.
Raena FChecking out on the app was a pain. The photo section was the worst.
Michael RNo improvement is needed at this location. Everyone was friendly and accommodating & our rental was efficient and quick.
James WI'm deeply grateful for my experience with Ashley and family at the Pawcatuck location. Very smooth and helpful with the truck rental. I ended up needing a storage unit as well ( last minute, due to unforseen circumstances) and Ashley was there to assist. Thank you very much for having a professional and caring attitude all the way through. God bless.
Alfonso PEasy, quick and nice to deal with!
Maria SPerfect for my need!
Annette BAshley and the others were great— helpful, friendly, professional and available. These are good units at great prices that don’t keep rising. much better value than the big guys!
Norm C | Overall ExperienceExcellent service
MIKE CEfficient and knowledgeable representatives. Hooked up trailer, inspected and ready to go in a matter of minutes.
Dean aI really appreciated that the attendant took the time to switch me to a bigger truck when it turned out that I needed one and wasn’t annoyed.
Sahara BVery helpful! I forgot my prescription sunglasses in the truck, they went out of their way to search for them and I was able to pick them up the next day! Thank you so much!!
Traci FNothing
Kathy JI used to be a mover and I’ve been using Wes stor for years for private jobs. This is my first time back in a while cause I had to pickup a couple couches but just as I remember Still the Best location in the area hands down by a long shot. I like the fact that I go there and it’s not just customer service very down to earth people running the place instead of the a typical corporate robot sitting at a desk trying to sell you on everything under the sun. Moving isn’t fun and the product is going to sell itself but the personality is what will keep you coming back and leave a lasting impression. At least it did on me so Wes stor will continue to be my choice for years to come guaranteed. If I could leave a better rating I would.
Mark JWoman working there was very nice, I didn’t catch her name but she asked how our drive was and took care of putting our keys away for us.
CONNOR WCustomer service at this location was great. Gentleman working was very helpful.
William Cvery flexible staff who make concessions. I definitely recommend this location.
Dzmitry KI needed to delay my pick up due to a snowstorm, and that was no problem. I arrived the next day and the trailer was out of storage and ready for hook up. The hook up went easy and the trailer towed well for 1100 miles !
Richard RNothing! This is my 4th UHaul rental and Ashleigh at Wes Storage in Pawtucket CT is so caring, professional and goes above and beyond with customer satisfaction! It's always an easy-breezy transaction! Ashleigh is the sweetest and kindest person ever! THANK YOU DEAR HEART ❤️💚🧡💛 AAAAA*****
Carol WField where my van was kept was flooded
Matthew CEvery time I rent a UHaul 10' truck.. everything is always PERFECT! JOANNA at UHaul in New Haven, CT is just the sweetest, kindest, most caring person ever! TOP NOTCH and oh so friendly and professional! THANK YOU JOANNA!! ❤️❤️❤️
Carol WEasy to find
Cathy NThe app for the reservation didn't work, I was definitely overcharged for gas. I rented a van and used it for 28 miles and was charged over 80 bucks for the gas....the gas was never explained to me...I was given a piece of plastic and he said this is for the gas mileage...it was so disorganized and there were dogs that stood in the way of the entrance, that were the worker's dogs, before I was even able to get the van into the lot.
Haley KJade to call uhaul 800 number to get ahold of anyone. Then the person who lives on site finally showed up and didn't know host use their computer system. They had to call uhaull 800 number themselves to get myself and another customer processed and out the door, an hour late.
JOHN JExcellent as always!!
Peter MAshley and staff is awesome!
Donta BI don’t want to use my phone at all when dropping off a vehicle. I just want to drop the key and vehicle off and leave. And get rid of the fee for verifying the condition or whatever that is
Curtis RAlways helpful and accommodating.
Jarred HEasy to find and drop off after hours.
Norman RCovenient location and a huge inventory of rolling stock. Returning vehicle was quick and easy. Nice staff as well.
Reed EReturned the truck well before the due date and they forgot to check it in. On top of that, I was charged for fuel when I made sure the fuel was returned to the original amount from the start of the trip. So somebody used it and I was charged because they forgot to check in the truck.
Rachel CVery clean and accessable, Ashley is a pleasure to work with and is always friendly and helpful.
Cameron L | Overall ExperienceThe location was fine, everything needed was there. Would really help if uhaul allowed more of the online stuff to be done away from the location. I was asked to provide references (??) while I was sitting there. Took 10 minutes doing things I could've done at home while sitting there at 6am with a friend who gave me a ride.
Samuel AThebox ttruck I rented this last weekend sounded like it was going to drop the transmission. Passenger side mirror had a star pattern crack. I rented a van a month before and loved it. Definitely renting from here again, but requesting a van or updated truck. Very friendly staff, adorable bulldogs.
Audrey TThis drop off location was also an easy & pleasant experience. Friendly gentleman & his dog. Very helpful.
Troy BI returned the equipment on a Sunday - called first said they are open - dropped trailer off never got a receipt - said they would email it never got one - I get emails like the trailer wasn't returned - went back to drop off location and was told they were closed when I returned it - lady had a bad attitude no greeting just lip - when we dropped it off she was playing her keyboard and was tow busy to deal with customers - she may not work for Uhaul but she did a poor job representing them
Michael BAshley was unavailable and not responsive. There was leak during the time of my stay that’s was I addressed one unit was vacant (46) since July but I was charged for August and it has not been credited I spoke with several employees in person, emailed and called and have not recieved a response. 46 and 49 are vacant.
Marie H | Overall ExperienceThanks!
Jennifer BCouldn't have I couldn't have asked for a better group of people to work with,westore knocks it out of the park
Brad R | Overall ExperienceThe staff was unbelievably accommodating. Jim was always welcoming and helpful. Great experience and thank you so much!
Lisa K | Overall Experienceprofessional and friendly
Loretta A | Overall ExperienceMy experience here, was great! I would recommend them to anyone who needs storage.
Lisa O | Overall ExperienceLove the staff here, they were so kind throughout our entire experience. Our unit was right next to the shop and I felt it was very secure the whole time.
Abby M | Overall ExperienceAshley is a delightful business woman. Very helpful and accommodating. I highly recommend WesStor.
JEAL B | Overall ExperienceStaff at West Stor are very helpful The driveways are a little rough, but the spaces are clean and well maintained. Good value. Convenient location near the Highway.
John B | Overall ExperienceThe staff here is absolutely amazing!! They went out of their way to help and accommodate my needs. I highly recommend Wes Stor to anyone in need of storage!!! I am very thankful I chose them.
Sean H | ReservationThe employee was super welcoming and accommodating, even though we arrived just before closing time. He was helpful and helped us find the right size unit we needed.
Danica W | ReservationStorage unit needed to be swept as the base was covered in dirt. Employees were very nice and helpful.
Alexander F | ReservationI actually moved out in April in notified them this is a horrid place and I wouldn't recommend it to house dirt
BRENDA D | Overall ExperienceNo one was on sight even after phone call day prior to check on office hours . Appearance was not clean not safe
Privacy R | First ImpressionsPeople were very nice and helpful. Good prices.
Privacy R | First ImpressionsHorrible. Never answered phone when I called multiple times on the day I was scheduled to rent. I showed up at 445pm.... Office was locked up and no one there, but gate was wide open for anyone to com
Privacy R | First ImpressionsFacilities are dated. Look past this. Can`t find better rate! I know that the owners haven`t changed rates in decades. Be friendly and these people will go above and beyond for you.
Privacy R | First Impressions