Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It wasn’t very clean. Looked like the location hadn’t been inhabited for years. The service man was nice and helpful though.
ANDOR H
Rating:
4.0
Customer did not leave a comment.
TERRY V
Rating:
4.0
Customer did not leave a comment.
DONALD E
Rating:
5.0
No complaints! Thank you! God bless!
PATRICIA A
Rating:
5.0
Customer did not leave a comment.
STEPHEN S
Rating:
4.0
Customer did not leave a comment.
Matthew W
Rating:
3.0
Customer did not leave a comment.
CHRISTOPHER V
Rating:
3.0
Took a long time for the gentleman to pull up paperwork and print it (I was the only person there). Printer was running out of toner, some of my contract I couldn't read.
LINDA J
Rating:
5.0
Customer did not leave a comment.
Roxanne W
Rating:
5.0
both the pick up location and the drop off were very good to work with. It was a great experience
ROSS E
Rating:
5.0
Very smooth process
Edward B
Rating:
4.0
Customer did not leave a comment.
Hunter M
Rating:
5.0
Customer did not leave a comment.
BRADLEY J
Rating:
5.0
Customer did not leave a comment.
NATHANIEL J
Rating:
5.0
The equivalent is always in great condition and every thing works like it should
People are always great to work with
TIMOTHY E
Rating:
5.0
Very friendly service,
Ronald P
Rating:
2.0
Customer did not leave a comment.
LELAND W
Rating:
4.0
Customer did not leave a comment.
JEAN M
Rating:
5.0
Customer did not leave a comment.
BRADLEY M
Rating:
4.0
Customer did not leave a comment.
JACQUELINE S
Rating:
5.0
Customer did not leave a comment.
JEFFREY D
Rating:
5.0
Customer did not leave a comment.
JOHN A
Rating:
5.0
Customer did not leave a comment.
NANCY I
Rating:
1.0
The ratchet straps were so rusted I couldn't tow my car home.
JESSICA A
Rating:
4.0
It was fine, gentlemen was a little overwhelmed because he had 3 customers in the store.
JOHN H
Rating:
5.0
Upgrade the computer system for the guy working the store.
DAVID C
Rating:
4.0
Customer did not leave a comment.
THEODORE M
Rating:
5.0
The person who had taken care of my order was very efficient and helped me out immensely with a very difficult move. I would definitely refer this business to other people I know family and friends. Brad.
BRADLY B
Rating:
3.0
Customer did not leave a comment.
Cordell F
Rating:
3.0
Place was busy. Staff was friendly and helpful.
Harry M
Rating:
3.0
Customer did not leave a comment.
MARK S
Rating:
5.0
Great and easy service to use. Would rent here every Time I’m in the area
Thomas J
Rating:
5.0
I like ease of renting and returning equipment. not expensive
Dale D
Rating:
4.0
All Good
Jeffry L
Rating:
5.0
Friendly small town feel love it
Larry K
Rating:
5.0
Customer did not leave a comment.
Amy N
Rating:
5.0
Everything went great
brian c
Rating:
3.0
Customer did not leave a comment.
Les S
Rating:
5.0
Customer did not leave a comment.
Milton J
Rating:
5.0
Customer did not leave a comment.
Edward E
Rating:
3.0
Easy location and easy process for picking up/ dropping off. Truck looked like it has been used but pretty clean and kept up.
bob a
Rating:
3.0
Keeping trailers in a inclosed area with winter weather helps keep connections and straps clean, dry, and unfrozen.
Nathan J
Rating:
5.0
Equipment performed exactly as it should. Trailers a small SUVjust over 200 miles without incident.
Duane G
Rating:
5.0
Customer did not leave a comment.
Tracey H
Rating:
5.0
Customer did not leave a comment.
Brian F
Rating:
3.0
Customer did not leave a comment.
Lisa R
Rating:
5.0
Customer did not leave a comment.
Tracey L
Rating:
5.0
Customer did not leave a comment.
Leslie P
Rating:
5.0
Great customer service
James S
Rating:
5.0
Customer did not leave a comment.
Ross M
Rating:
5.0
Customer did not leave a comment.
Michelle B
Rating:
5.0
Customer did not leave a comment.
Scott C
Rating:
5.0
Customer did not leave a comment.
Mark S
Rating:
5.0
Customer did not leave a comment.
Arthur S
Rating:
5.0
Customer did not leave a comment.
Carolyn L
Rating:
3.0
Customer did not leave a comment.
MOIRA T
Rating:
5.0
I paid $7 extra for a dolly which was not with the truck. The awesome man at West 10 Truck & Auto gave us his OWN dolly to use. He should be give the $7 as UHaul got paid but didn’t supply. That guy was awesome all the way around. Helped walk me through digital check in & more! Asset to UHaul.
ColleenM T
Rating:
4.0
I couldn't complete my return through the app because the location didn't have service which is hard because the app requires you to be AT the location of drop off. So, I wasn't sure if my pictures of the trailer were fully uploaded. It'd be nice if there was another way that I could upload the pictures from a location that has service.
Aaron K
Rating:
4.0
The only issue was the Internet service. Might want to consider upgrading to a faster service package in that area. Otherwise, the owner was very nice courteous and helpful.
amy h
Rating:
5.0
No comment
sondra b
Rating:
4.0
Customer did not leave a comment.
Mary T
Rating:
5.0
Great service
SHAWN E
Rating:
4.0
Customer did not leave a comment.
Katie N
Rating:
5.0
The cup holder was sticky. We had to clean it up before getting into the truck.
Donna D
Rating:
5.0
Great experience. Thank you
Dennis W
Rating:
5.0
Very friendly even backed in the trailer for me
Jack C
Rating:
5.0
Customer did not leave a comment.
Timoti S
Rating:
5.0
Customer did not leave a comment.
sandra w
Rating:
5.0
An excellent facility and they were very helpful. We appreciate their service.
JAMES P
Rating:
3.0
Customer did not leave a comment.
TYLER B
Rating:
3.0
Customer did not leave a comment.
Kathryn L
Rating:
5.0
Customer did not leave a comment.
SEAN T
Rating:
5.0
Customer did not leave a comment.
Joseph D
Rating:
4.0
They were fast and had me on my way in a matter of minutes.
Doug B
Rating:
5.0
Both the owner and his son were friendly and helpful. I will 100% be using this service again when the need arises.
Marcy N
Rating:
5.0
Very efficient and professional
Cindy G
Rating:
5.0
Customer did not leave a comment.
Dalia G
Rating:
5.0
Customer did not leave a comment.
Gordon T
Rating:
5.0
Customer did not leave a comment.
Susan H
Rating:
5.0
Make check out available at the return site through a computer verses phone only..
Kyle G
Rating:
4.0
Customer did not leave a comment.
GREGG S
Rating:
5.0
Customer did not leave a comment.
Deborah L
Rating:
5.0
Nothing
Kenneth L
Rating:
1.0
Asked where he wanted the trailer, he told us in a location that was way too small and clearly it would not fit. Then got upset when we suggested moving the smaller trailer to make room, said he has nothing to move them with. He then walked away.
