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TERESA W
Customer Reviews for West 29th Auto Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
When I arrived the employee was unable to open the lock box to get the key which is understandable I know things happen. So I waited with my wife for him to get the key, once he did finally get the key the truck would start. After 20 minutes we were told to go to another location to pick up another truck with was 20 minutes away. We get to the other location only for traffic to call to tell me we need to go back to the previous location because the truck was now fixed and had to use that truck. I finally get the truck after 2 hours of waiting. I just the truck for 8 hours and 90 miles. I get a call that next day stating I owe more money because I went over miles. You would think they would just credit the miles because of the inconvenience I went through but no I was called and text numerous times through out the day until it was paid 35$ that is. Horrible experience over all
ANDREW G