Customer Reviews for West Arab Mini Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of West Arab Mini Storage

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Brian B. on

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Keep your equipment maintenance and service better. The trucks only good for in town it's not good for a long haul like all the way to Orlando like had to drive it it had wind noise oil light was on it was a piece of crap

Donald H. on

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Louis A. on

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None. These folks do it right! LMA

Alan B. on

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Keith B. on

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Johnny L. on

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The problem was not with the location, but with uhaul.com. I had reserved the truck in Albertville, Alabama but had to drive about 20 minutes away to Arab, Alabama. I was not aware of this until I checked my account and it had my pick up location listed at both of these locations. After about 30 minutes on the phone dealing with at least 2 agents who had no idea what was going on, I was told Albertville did not have any available trucks. When we arrived to pick up the truck in Arab, the gps would not recognize that we were at the location through the 24/7 link. After calling uhaul and spending about another hour on the phone, we were finally able to get the truck, but only with the assistance of the location's owner. We were to pick up at 7, but it was after 8 before we were able to. After hanging up with uhaul we realized there were no handtrucks on the truck. The owner explained they did not have any at that location. There were moving blankets that we did not request. I proceeded to spend another hour on the phone with uhaul attempting to locate a handtrucks at another location. By the time I was able to reserve a set that location did not open for another hour and was located on the other side of town. By this time we already had begun loading the truck and had no way to pick them up. Based on this experience I would not use uhaul again.

William B. on

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Tina C. on

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The employee that handled my rental at the highway 69 location was very nice and answered all of my questions a very friendly and helpful

Corie S. on

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Terrible customer service, late to the office, call to get service, very rude, didn't care about me the truck or nothing. I will not use uhaul ever again. You would really have to try to change my mind.

Wayne C. on

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Michael S. on

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Jimmy B. on

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got a reservation on a holiday and didn't realize it. This man left family and friends and a full smoker to get me what I needed. He went above and beyond the call of duty. Uhaul needs to fix the reservation system to prevent this. Had I realized what was happening I would have gladly canceled and rebooked for another day. You don't pay this guy enough!!!!!!

Laura B. on

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Very friendly, accommodating, compassionate staff. No improvements needed as this was my best experience of the many times I have needed a uHaul truck.

MARIE W. on

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Was unable to use the 24/7 pickup. It kept telling me I was not at the right location. I was standing right in front of the office for West Arab Mini Storage. Luckily for me the owner was on site and we did it the old fashion way.

Robert M. on

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Was very helpful and concerned when my husband fell off the back of the U-Haul.

Robert M. on

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Cheryl M. on

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Matthew J. on

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The location manager was extremely helpful. But the online pick up, which I attempted to do before hours, was not successful. I have successfully utilized this option in the past, but on this occasion, my location could not be verified; therefore I could not proceed to the next step. After I explained to the manager, who had arrived early, what was going on, he called customer service, and I was finally able to leave with the truck about 45 minutes later than planned.

Jeff E. on

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We had to wait almost 30 minutes for the owner to show up. Once we got the uhaul their were finger nail clippings in all the cup holders and around the dash. Also the latch on the door wasn’t working properly. It kept getting stuck and it was a struggle to get it down and to latch properly. Overall we will use u-haul again, but will find another dealer to rent from.

SALLY P. on

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Wonderful drop off. They checked the truck while I was there, said everything was good and emailed me a receipt. I always use this location when I use uhaul. Very friendly and helpful.

BETH M. on

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JOVAN R. on

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Breanna W. on

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Truck had mud all over the ramp and inside the box was full of mud and dirt. The ramp did not want to come out completely. Once we were able to get it out, we couldnt get it to go back in for well over an hour causing a delay in our moving. Due to this our second trip was done without the ramp which was very difficult because the deck was very high on the truck. Overall, this experience with a uhual was horrible compared to past experiences.

Linda R. on

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JAROD M. on

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Diana R. on

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As a 61 year old to be traveling 9 hrs. alone, John made sure I would be driving safely by checking and rechecking hookups and lights. He went above and beyond duty! Thank

Roger D. on

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melissa P. on

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I will never do business with this location nor will I recommend this location. This location was not open on Sunday when I dropped the truck off and left the keys in the drop box as instructed. I called this a.m. to verify that the truck was checked in, was going to see if I needed to go up to the location for anything and I got was a piss poor service. The member of the staffing team that I had the horrible experience of speaking with is John. (If the conversations are recorded, PLEASE for the love of God go and pull that recording as it will validate my complaint. I hope it's recorded for this purpose.) When he answered, there was attitude from the beginning. Seeing that I am not from around here, I asked if this was the location off of Hwy 69. His reply was that it was one of them. I said, ok, and asked is this the one that's right off of 231? At this point I'm just trying to verify that I am speaking with the correct location to verify the truck is checked in and I didn't need to go up there to do anything else. He then, in a very condescending way, that he answers the phone for all of the locations around Arab. I said, oh ok, then explained what I was calling for. He very rudely said, yeah, well if you check your email you will see that you have a confirmation email. I asked him why he was being such a smart ass and he denied being one. At that time, I again, verified the truck was turned in, checked in and made sure nothing else was needed from me. He said that everything was done. I told him bye and hung up. I would not recommend this location due to the staff member John that I had to speak to this a.m. He was very rude and a huge smart ass to me on the phone. I am glad that it was over the phone instead of in person. I hope management throughout the company sees this review and handles it so that he can not be so rude to another customer.

Daniel P. on

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Thomas S. on

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marilyn J. on

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JOSHUA C. on

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Jonathon K. on

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Don’t appreciate being called a liar, picked up the truck on E and put in $30. Got to the drop off and let the man know that it was on E and his comment was ehhh I’ve heard that before, they are gonna charge you $4 and whatever for the missing gallons. Luckily Paul’s in guntersville had my back and kept me from being scammed.

theresa S. on

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Absolutely nothing fine southern hospitality thank you for the service you provided my family to safly an dependability move to Cullman Alabama with out a doubt I would use your service again thank you

Henry Byron P. on

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Owner didn't have time to talk with me he had to go rent a mini storage told me l would have to wait until he got back. We had been traveling all day and very tired so I didn't appreciate his attitude

Jim G. on

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Donald B. on

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U-haul rep very helpful and friendly. I have rented feom them before because of their great customer service.

DARRIN F. on

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Ross A. on

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William B. on

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Your agent is Arab Al was very helpful and pleasure to work with!

ALVIN J. on

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On reservations be more information about the pick up paper work you need.

kathy M. on

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Excellent service! Professional in rental pick up and return. Cannot think of anything that needs improvement, will definitely recommend and use again.

Amber F. on

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ALVIN J. on

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Larger lot for your equipment

JUDY A. on

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Truck was very clean and ready to drive dealer was very nice and helpful would rent a truck from dealer at any time thanks

Jae K. on

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THOMAS L. on

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mitchel S. on

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Everything was great

Carlos K. on

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Kathryn P. on

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Great customer service at this location!

Kaye J. on

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Natasha D. on

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Nothing service excellence Thank You

ronald A. on

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Another uhaul dealer tried to cancel and resubmit our reservation. We had stopped at the 1st uhaul dealer on 69 not realizing the one we needed was further down the road. She told us the other one wasn't open on Saturdays which was false.

Elizabeth R. on

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I had requested a dolly, but did not receive one

shannon B. on

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Everything seems to be running fine.

Jacquelin J. on

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kim H. on

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CHARLES F. on

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I'm a landlord in Arab, Alabama and operated the truck to move a former renters belongings to the local charity to get ready for the next renter. UHAUL made my job a lot easier. Thankyou. Charles Fossler

STEPHEN F. on

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VICTOR D. on

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