Customer Reviews for West Coast Self Storage Beaverton

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of West Coast Self Storage Beaverton

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Troy M. on

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Quick, convenient and courteous.

Dave M. on

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The return was harder than expected I thought that I could drop the key off and that was it but it took 45 min and a customer service call to make the app work on my iPhone it wouldn’t recognize my location which after failire caused panic and having to download another web browser if was just to complicated even for a computer guy like me ....if it wasn’t a failure of technology on your back end everything would have been fine

Stacy S. on

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damon F. on

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From start to finish, this was a great example of customer service and the location was flexible when I returned the truck a little bit late, it reduced my moving stress, THANK YOU!!! I will use your service again for sure.

Grace L. on

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Everything went smooth other than Marcus was unable to find a price for the blankets for about 10 minutes. I was in a rush and ask them if he could possibly just throw them in for me and let me borrow them, and he said no. He was very kind and efficient in every way. However, I feel that if he's unable to find something within a reasonable amount of time that he should have just thrown them in for me for free.

michael W. on

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Quick service

James S. on

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Darrah C. on

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Jennifer P. on

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Everyone is nice and friendly, very helpful. I wouldn't change a thing.

Robert B. on

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MICHAEL H. on

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Liyah was awesome. Super friendly and helpful.

Benjamin A. on

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Corbet C. on

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Kurt K. on

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Cindy W. on

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Albert B. on

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The three different staff I dealt with were happy to help and answered my questions. You may sell more in-store products if the prices were on display.

Joanne C. on

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Bryan B. on

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Tamara F. on

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hoa U. on

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Need to guidean driver home to manage dashboard control button.....

Clifford M. on

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I was unable to access the app due to my location services, however I arrived at 9:30 am as scheduled for my appointment and the attendant was late and arrived about 20 minutes later. The left front tire air pressure on the truck was low and the light never went out after I added air and the pressure never reached the recommended PSI. Also the gas tank was not full and I was told to return the truck at the same level which basically was impossible without knowing exactly how much fuel to add so I ended up filling the tank above the amount that it was when I picked up the truck. Open on time, inspect vehicles before they are rented to ensue they are properly working and ensue gas tanks are full prior to rental.

Rhiannon G. on

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Silvia T. on

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Beside my good grads for my uhaul location I was disappointed that I had fill in 8 Gallons for my 32 miles I used the van. That means to me that the van did not had a full tank. It cost my 22$. If you can do something about my extra cost would be nice. Or maybe I should rethink my recommendation to friends.

Brian B. on

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Jerry L. on

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The van had a textured rubber mat on the cargo floor which made loading and sliding things much harder. Also, the step getting in thru the back door was a bit high. A lower step - or a grab handle within reach of the back door would be a big help.

Ken K. on

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Already did.

Lyra S. on

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Kady L. on

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Craig D. on

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Pamela W. on

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Employee was sitting on car when we got there, the sign said he was supposed to be back 10 minutes prior. The online booking system was not working, very frustrating, he said he couldn't call his supervisor because he doesn't answer the phone on Sundays..... when we returned the van less than an hour later the return sign was still in window with the same time and no store employee... very frustrating.

Adam L. on

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My experience was excellent! The check out process was easy and straight forward. And the storage options were great too! I would definitely recommend this location to anyone looking for storage or a moving truck.

BRYAN P. on

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The pick up/drop off location could be better staffed. During regular business hours, the doors were locked when I picked it up and dropped it off.

Milan M. on

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Excellent,friendly service as advertised...!!!

BRYAN B. on

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Carolina M. on

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Dale S. on

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Jan B. on

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Jamie and the West Coast Storage provide excellent customer service and I would not hesitate to recommend them over any UHaul rental and storage location that I have ever used. I would suggest to the UHaul Corporation general to not make last minute changes in pick up locations (fortunately West Coast resolved the situation perfectly) and to review and uphold a higher level of customer service and personal safety standards in their other storage facilities in the local area.

Linda B. on

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Eric S. on

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Joan C. on

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I had to wait over half an hour to rent a reserved van because there was only one person working and he was completing paperwork for a storage unit rental when I got there. Seems there could have been an opportunity to take five minutes to get me on my way quicker.

David H. on

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I drove 6 miles and you charged me 1 gallon of gas... for as often I as have made this trip I've never been charged a Fuel charge for so little use.... I am not pleased.... David Hooten

Irene L. on

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Carli D. on

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Super clean and ready to go. The UHAUL vehicle itself was a little smokey smelling, but other than that it was perfect.

JUSTAN P. on

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BARBARA L. on

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Excellent customer service. Friendly courteous and knowledgeable. Thank you 100 stars

Mara W. on

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This was the best rental experience I have had in three decades. No joke.

Jarmaine H. on

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Michael N. on

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The gas gauge was lower than indicated on the initial paperwork when the vehicle was issued. Other than that, everything was great! Thank you!

Jon N. on

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The lights in the cab/trailer would not stay on for more than 1-2 minutes even though the headlights dial was turned to the left per the printed instructions. I had to keep going back to the cab and open the driver's door to turn the lights on for a couple minutes of light.

LUKE D. on

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Britney W. on

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Brandon C. on

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Great and easy u haul. Customer servixe was 5 ??

herald B. on

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Have more u-haul trucks available of all sizes.

Timothy M. on

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Jeryl H. on

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Jennifer B. on

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Customer service was very friendly! However, the rep told me to simply drop off the keys if the location was closed after parking the truck during the return. According to the contract, we had to take pictures of the barometer, the truck, and put on our mobile locator to prove it was returned. The directions for returning the truck could have been clearer.

Stacy C. on

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no improvements needed

Michelle S. on

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Kathy P. on

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Jennifer M. on

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Friendly and quick service.

Karen B. on

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Karen W. on

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Excellent customer service!

Dara G. on

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Kari H. on

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Lorena R. on

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The Representative was knowledgeable & friendly.

Jennifer S. on

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Have someone available to receive returned equipment during business hours. And don't charge your customer ridiculous fees for not being able to return the equipment on time because there was nobody available to receive it. That's price gouging.

Mike L. on

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Jeff H. on

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Holly N. on

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The person helping us was so professional and friendly. Excellent service.

Theresa B. on

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Greg G. on

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What a great experience...the customer service was excellent. The rental office was clean and inviting....this was by far one of the best experiences I have had in a long time that I felt 100 percent when I left the store after returning the truck Thank you very much

miguel C. on

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nathan H. on

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Nashima G. on

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Renting a van here was very easy and convenient. I had to make some last minute changes which was no problem at all. Overal a great experience, thank you!

Salem F. on

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Guy W. on

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Greg P. on

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Very good customer service and great staff

leah L. on

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The friendly staff and affordable pricing made the difficult task of moving easier.

cynthia B. on

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Jamie helped us. He was very pleasant and easy to work with. Great employee!

BRYAN H. on

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Not a thing. Very accommodating for a last minute move.

Barbara C. on

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Very convenient and very attentive staff. New facility and very well organized.

Lexis B. on

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make your online return feature actually work or provide an alternative.

Leonard L. on

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Some fresh coffee Oh wait, I don’t drink coffee so all is well.

Christopher H. on

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Rented the Dodge ram van, and it was the best experience I've had with a U-Haul vehicle. Jamie, the manager, was awesome with customer service. I will definitely rent from these guys again!

Linda B. on

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Chris H. on

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The vehicle's steering was not great. Without wind, the vehicle swayed in it's own lane enough to catch the attention of a police officer. Vehicle was empty at the time. The brake release was working, but the frame that held it was broken. I was also charged for 1 extra day due to an error by the person that checked it in the next morning. He corrected the issue after I stopped by.

jim R. on

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The staff was very friendly , and the truck was ready when we arrived

Eric S. on

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Could use some more equipment at the location, but the business is new and hopefully will expand.

Ernest H. on

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Doing a good job.

Kevin V. on

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Jamie was courteous and professional, van was very clean

diane J. on

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Everything was fine so I don't know what you can do to improve. Can't beat perfection!!

Silvia T. on

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Toni D. on

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Jamie is a fabulous manager! This is the best experience I have ever had renting from Uhaul...Jamie was very accommodating, informative, professional and helpful. He made my very stressful move so much easier and I will definitely recommend this location. I was also looking to rent and although I had already reserved a spot at Public Storage, Jamie was not pushy at all...but offered to show me the units at this location. The property is very well kept and I would have preferred to use this storage facility however, I decided to stay with Public Storage simply because it was closer to where I was moving to and I needed something more geographically desirable. He gives Uhaul a great name and I hope he is as appreciated by his employer as he is by his customers. Thank you!

Sherry L. on

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Shari J. on

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GREAT SERVICE! THANK YOU!

Mary Ann M. on

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Andrea F. on

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Jason K. on

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Movers were awesome, truck pickup was quick and easy.

Shona I. on

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The only person in the office was new and did not know how to do the rental. It took 30 mins. for me to get the van and there were no other customers. It took over 30 mins. when I returned the van.

Ghassan B. on

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The staff (I beilve his namw was James or so) was professionally helpful and polite. I made an honest mistake when returning the truck but he handled the issue with a great understanding and a smile. I would rate him above 5 starts but it is the highest I can choose. Than you very much.